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Wagons Scion xB Scion xB Windshield cracks
225 messages, Last post on Oct 08, 2009 at 6:20 PM
You are in the Scion xB Forum. Your Host is kcram
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Replying to: improv (Sep 18, 2006 7:16 am) |
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I've had my xB for 16 days/900 miles and a piece of gravel on the freeway split my windshield. The pit is only 1/32" deep, but the glass instantly had a split about 4" long. I started calling the dealership two hours later and found that the split had grown to about 14" long and stopped right in front of the steering column. The dealer told me to put tape on the window to halt the spread of the crack (it worked). During my call to the dealer, someone in the background said "Cracked windshield? Is it an xB?" I eventually was referred to Scion's customer care line and got a reference number for the call. I'm supposed to get an answer by the end of tomorrow. Apparently Scion considers the windshield a non-warranty item. The other non-warranty items are oil filters, brake pads, etc. So am I supposed to replace my windshield every 2 weeks? How is it that my 35 year old Datsun has the original factory glass and has lots of gravel pits on it, yet the xB can't take a single hit? Clearly this is a design flaw. Even my 1983 Celica could take a hit pretty well. Toyota is slipping on this detail. It's time to step up. 
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Replying to: darthclutch (Oct 03, 2006 5:59 pm) As up on Customer Satisfaction as Toyota/scion seems to be, one should just have to PRESS the issue. Besides they frequently monitor sights like this to see what people are saying so if they tick you off say so. And of course if they take care of you also say so. My .02
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Replying to: cloud45 (Oct 04, 2006 2:23 pm) |
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I think I have made some progress with Scion. Their customer experience line is (866) 707-2466. It takes a couple minutes to get through the computer system the first time, but once you get a case going and find out who is working your case, you can go directly to their 5 digit extension within 5-10 seconds. The person handling my case was very good on the phone. She seemed sympathetic and agreed that 16 days is a pretty short time to get such a dramatic crack, so I think I have a shot at getting somewhere with Scion. I took a variety of photos today and e-mailed the best ones to her. She is referring the case to a 'specialist' and is sending this person my pictures. I am supposed to get a response in two business days, which would be Friday afternoon or Monday morning, I guess. I will post again when I have more to tell... In the mean time, the tape is halting the crack's progress. I am using crystal clear packing tape, since the crack is right in my field of vision. I wasted several inches of it to get a piece with no dust or lint on it, then stuck one end of it on the windshield in a small spot and used a credit card to squeegee it down. I carefully lifted the ends to avoid leaving fingerprints and trimmed with a pair of good scissors and squeegeed the ends down. 15-20 lbs of pressure seemed to be enough; I didn't want to make the crack worse by pushing any harder. Incidentally, it is illegal to drive a car with a cracked windshield in California, but fix-it tickets are only $10 when cleared and the cops here usually have more important things worry about.
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Replying to: darthclutch (Oct 05, 2006 9:58 pm) my windshield cracked, with no one in the car, and NO CHIP. it had less than 2000 miles when it happened. it came from the passenger side at the seal about half way up the window, and travelled in toward the driver's side horizontally then took a turn 90 degrees upward and then 90 degrees toward the diver's side again. I IMMEDIATELY CALLED THE DEALER and asked if anyone else had this same issue. mind you i bought the car from kerry scion in florence, ky. they claim the car sells itself and they can't keep them in stock- no one seemed to have reported a similar incident. THE SERVICE TECH LAUGHED AT ME OVER THE PHONE! they told me it was from a chip, over the telephone. he didn't even see it and was sure it was road rash. well of course there was no chip. i took a ballpoint pen like he told me and followed the crack and no chip! now here are some other possibilities: i had driven off the pavement onto a grass parking lot(at less than 5 mph i'm sure). perhaps it tweaked the frame a little. perhaps the frame is too forgiving for twisting torque movement? and then about 2 weeks later, i had parked the car most of the way under a carport, where the front 2/3 was shaded as the sun rose that morning but the back 1/3 had sun shining on it. maybe the temperature difference did something funky? which i doubt because i had the front windows down a couple of inches each.  you bet i'll be giving my dealer a run for the money, with all the other testimony to back up my claim! |
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| Laughed at you? Ouch! Sounds like you need to call the Scion customer experience number and get a case going. | |
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My Scion is a '04. I recently acquired a crack from some sort road debris and I contacted Scion. They said that this is a known problem that will be remedied in the '08 redesign. Great for new Scion owners but what about the safety issue with the '04-'07 models? I was told that they have a Goodwill Assist program to help with windshield replacement and that I would receive a call in one business day about my claim. No one calles and they still haven't . So ... I made a complaint on the NHTSA website, Govenor's office of consumer affairs and Clark Howard. I am hoping that maybe this will get us some saaistance. I love my xB . I just think that we all bought these in good faith. They should do something to help us. This is a safety hazard and costly.
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Replying to: lalo4 (Oct 09, 2006 8:33 am) |
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Replying to: improv (Sep 18, 2006 7:16 am) There are no evident hits anywhere near the crack. A tiny stone hit the glass about a week after we bought the car and another after the crack in question. I asked at the service center and they said it was from a stone without even looking at it. I believe it is a stress crack owing to the size and angle of the glass from wind pressure. They deny this and I think they are full of crap. Help!! Mark |
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