About 6 months ago, I took windstar to dealer because of a strange sound coming from engine. They said I need a new transmission-$2700.00. Since I was not experiencing any drivability problems I figured why not just wait until it dies. Well today I take it in for brakes and they tell me the transmission should be replaced and that they will put in a Ford rebuilt transmission for $500.00. Warranty period will be for 6 years/100,000 from when I bought van, which was May 1997. It has 70,000 miles so I get in effect, 15 months/30,000 miles. Now that seems pretty hard to turn down, but I'm wondering, if the replaced unit will have the same problems that the original had. Anybody have a similiar story?
#854 of 2608 How the heck do you call the factory?
Mar 16, 2002 (10:58 am)
Where do you get the phone number. I would love to have all this information.
You may be better off with the rebuilt. The part that usually goes (I don't remember what it's called) is replaced w/a better unit when they are rebuilt. Ford knows about this problem but it's $$$ running the show at assembly time, save a buck on the sale make a few more after the warranties run out and customer pays for new/rebuilt units.
My '99 Windstar needs a new transmission at 37,800 miles. Everytime I took it in, I complained about the trans. It was serviced in Oct.(31K) and December(33K), both times they told me trans was ok. Dealer says they will pay half of the $3000 job. I don't have an extended warranty - Ford Customer (no)Assistance rudely told me to take a hike. Do I have any recourse here? And, if not - where did you get that $500 transmission?
Make sure you have copies of your previous repair orders. If you complained of transmission problems during your warrantly period, and you have the repair orders/documentation to prove it, and they said you had no problem, then you can argue your condition existed before your warranty expired. Stick to your guns and fight it.
Has anyone had any major problems with a 2002 Windstar yet? I have one that was a replacement for my 2000 that went totally dead on me. It took 3 months of fighting with Ford to get it. I am having some problems with the driver's side sliding door squeaking and rattling and some other similar noises but so far, no major problems. It only has 3000 miles on it so maybe it is too new to fail.
#861 of 2608 Joiner,,,,,,,,,,,,,,,,,,,as was already said
Mar 24, 2002 (11:50 am)
You do have recourse, you have documented problems prior to warranty expiration! Contact your State Attorney Generals Office and file a complaint, then let the dealership know your not taking this lying down and that you have contacted AG's office. It will take a couple months to resolve but I think once Ford is contacted by the AG's office they will be motivated to replace your tranny at no cost to you. Stick to your guns, let us know how you make out.
I have a leased 2000 Windstar. At under 2,000 miles the fuel pump failed several times and had to be replaced. These failures took place in traffice with a van load of kids - I lost all power - steering, brakes, everything. Now, at 2,100 the compressor "broke apart". This happened while I was on an expressway with a van full of kids - the van filled with smoke. I also have broken seatbelts. The manager of my dealership was at first quite belligrent, but after checking with the service department told me he was going to try to get me a replacement.
My perception is that the car has other problems they are not telling me about or he would not be anxious to replace it. I want to know if anyone can give me advice as to how to make sure this happens. I don't want to put my kids in that car again.