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Customer Service: The good, the bad and the ugly!

258 messages,  Last post on Aug 04, 2008 at 8:43 AM

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Messages Page 26 of 26

#249 of 258 Re: worst online experience ever [turboshadow] by qbrozen

Oct 25, 2006 (2:15 pm)

Replying to: turboshadow (Oct 25, 2006 11:25 am)
oh, definitely not just a mazda thing. I also saved a fortune during the time I owned my Volvo, Honda, Jeep, Benz, Toyota, etc. I thought everyone knew that buying parts from the dealership means you are automatically paying more? Granted, there are some parts that you can only find through a dealership, but those are fairly rare occurences.

#250 of 258 Re: Yeah... [jmonroe] by british_rover

Oct 25, 2006 (5:14 pm)

Replying to: jmonroe (Oct 24, 2006 6:47 pm)
Many years ago Land Rover of North America, well it was actually called Range Rover of North America back then, was much more lienent concerning goodwill. You could be months and thousands of miles out of warranty and they would still cover repairs. The factory warranty was I think three years and 40,000 miles back then but in reality it was closer to three and a half years and 45,000 miles.
 
That all changed when Land Rover was purchased by BMW around 1994.
 
Our regional service rep is pretty good when it comes to helping us out on stuff like this. When a fuel pump locked up on a SC First Edition Range Rover Sport just a couple of weeks after delivery and there were none in the country and the part was back ordered for months he helped us out. He found one some where in England, probably had it ripped out of a car on the production line, and then had it shipped overnight to the East coast.
 
In that same line though when a customer had a problem with the crankshaft of his 2002 Range Rover and he was a couple of months out of warranty he denied the good will claim. The guy had never had the Range Rover serviced at our Land Rover dealership or any other Land Rover dealership. He had only been in for warranty work, mostly minor warranty work when compared to most other 2002 Range Rovers, and the service history he provided from the independent shop he had used was incomplete.
 
If he had a complete service history or had been servicing the vehicle at a Land Rover dealership then LRNA would have picked up half the cost of the repair.

#251 of 258 Re: worst online experience ever [qbrozen] by turboshadow

Oct 26, 2006 (4:51 am)

Replying to: qbrozen (Oct 25, 2006 2:15 pm)
I thought everyone knew that buying parts from the dealership means you are automatically paying more?
 
No, I knew that, but Mazda is the one I keep hearing about (albeit from a limited population) with markups of 10X. The parts costs for my wife's car from GM aren't too bad. The Sentra parts from Nissan are pricey, but not horrible.

#252 of 258 Honda financial by mookie14

Dec 20, 2007 (11:46 am)

Hey guys it has been along time since i posted well i need help here is the story i was pymt behind but never 30 days so i just got me a new job now. i told honda that my wife who is a vet we got some help from one of the vet charities and my pymt was due the 18th so i told honda that the charity would be making the pymt for us and they mailed it out on the 12th or 13th. Remember i told them this before the due dated so to my surprise the pymt did not get there yesterday which i think it will get to them today. So they hit me with a 30 days past due on my credit reprts which i do not want i am trying to get them to remove it even though i know its not on there now. but i know it will be. Now i know i WILL NOT REPOED but i do like there product but there finance dept sucks of course they are in the biz to make $$$$$$$$$ but slack we all need it in some form or another i have never been 30 days on any of auto loans at all. I am hurt so i contacted the bbb so what are my chances i hope they are good besides all of that my credit cards well not all will suffer but i have talked to all of them but some i do not have the $$$$ so in lamens terms is a few 30 day past due bad on your report???? seeing that you will not be late over a period of time or pay it off help guys thanks. ps i got the auto in july 07 so if thats helps and its a lease 36 mths

#254 of 258 Re: Honda financial [mookie14] by tidester

Dec 20, 2007 (11:50 am)

Replying to: mookie14 (Dec 20, 2007 11:46 am)
I think the best thing you can do is to talk directly with the lender.
 
tidester, host
SUVs and Smart Shopper

#255 of 258 Re: Honda financial [mookie14] by kiawah

Dec 20, 2007 (4:46 pm)

Replying to: mookie14 (Dec 20, 2007 11:46 am)
If this is the only time you were late on a payment, this will not hurt.
 
On the other hand if you have a history of late payments......... hard talking out of this one.

#256 of 258 kiawah by mookie14

Dec 21, 2007 (5:57 pm)

Are you saying like close to 30 days or past 30 days??? which i have not been as far as like due date on the invoice yes i have but like i said not past 30 days ever. so

#257 of 258 My story--good service experience by bryan

Jul 31, 2008 (9:32 am)

2004 Pontiac Bonneville GXP--couple of customer services stories I can relate to I experienced with this car. My selling dealer is 130 miles from my home of record--I spend most weekends where the dealer is (small town) and have purchased several cars there due to the great selling and service experience. (I have four cars!)
 
First problem: Air conditioner would work most of the time. Could never get it to malfunction while at the dealer. I give the dealer credit--they sure tried to fix it. Replaced all kinds of parts, would work okay for a couple of weeks, and then, out of the blue, it would do its thing. I really started to hate this car! I kept a log of each event, circumstances, how I was driving, etc. when the problem occurred. The fourth time the a/c went out, I was 10 miles from the dealer--I drove straight to the dealer and they immediately plugged into a sensor--NO codes!
 
Their tech could see that it was not operating correctly. I told the service manager I would leave the car until the cause was determined and it could be properly fixed. I authorized their senior a/c expert tech to drive my car as his personal car. He did. He drove it with the scanner plugged in for close to three weeks, when it finally malfunctioned on him. It threw a code; from that, he was able to determine it was a relay switch that the wires into it were crimped. In addition to fixing the problem, he reconfigured the wires to prevent future crimping. That was two years ago--not another problem. When they returned the car, it had been cleaned and had a full tank of gas!
 
Second problem: Picked some type of nail/screw in rear tire. Had no idea until I got to my parking garage at work; driving on the smooth pavement, I could hear this clicking sound--not good. Parked, found the imbedded screw in the tire, left it alone and immediately took it to the Goodyear tire place. They worked me in, found the problem, removed it, told me there would be no issue because the screw had lodged between the treads and had not punctured much of the rubber. How much for the diagnostic I asked. No charge sir, you have had service done here and we're glad it worked out for you.
 
Both times I took the time to call management to report the excellent customer service. I guess from the reaction I received, they don't usually hear about the positive experiences!

#258 of 258 Re: My story--good service experience [bryan] by kirstie_h HOST

Aug 04, 2008 (8:43 am)

Replying to: bryan (Jul 31, 2008 9:32 am)
Hey, you should give them a service review in our Dealership Ratings & Reviews section.

Messages Page 26 of 26

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