Last post on Nov 22, 2013 at 3:47 PM
You are in the Pontiac Grand Prix
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Pontiac Grand Prix, Engine, Sedan
#168 of 430 Marshmallow's Con't from Post # 22
Mar 20, 2008 (4:14 am)
Well..Just an update here. I recieved my "Huston we have a problem" letter from GM saying thier "still gearing" up on "supplies" needed to replace. I contacted Pontiac last week after hearing the news about 1999 - 2003 GTP's recall. When they called back I was told that "GM needs more time to identify the involved vin numbers." I replied that they ALREADY HAD AT LEAST ONE and that 5yrs ( in my case ) was more than ample time. I've posted their responce and contacts for general enjoyment. We need to keep the preasure up until they take care of us that experienced total loss and zero reimbursement...
Service Request: XX-XXXXXXXXX
Relationship Specialist: Chris Roberts
Dear Mr. XXXXXXXX
Thank you for contacting the Pontiac Customer Assistance Center. We appreciate you taking the time to write us in regards to the reimbursement
inquiry for your 19991 Pontiac Grand Prix. We would like to extend our sincere apologies for any inconvenience this concern has caused. Based
on the information that we have here, General Motors is still doing an extensive investigation hand in hand with National Highway Traffic Safety
Due to parts availability, corrective action will occur in two stages. First, a “customer advisory letter” is being sent to each involved customer of
record. This letter will explain the situation and provide precautionary measures that a customer can take until their vehicle is repaired. The letter was
mailed on March 13, 2008.
The second stage will be the release of Safety Recall Bulletin #07035 to all Pontiac and Buick dealers. This will occur once an adequate supply of
recall parts is available. At that time, all involved customers of record will be notified via a second letter to bring their vehicle in for the required repair.
As per our conversation a while ago, I advise you to wait for further notification from General Motors. I have created a file regarding this matter and the
Service request number is 71-612614273. This serves as your reference number regarding this issue.
If you should need to contact us in the future, simply reply to this message or call our Pontiac Customer Assistance Center at 1- 800-762-2737.
Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
Again, thank you for contacting Pontiac.
The Pontiac Consumer Support Team
#169 of 430 Grand Prix GTP Engine Fires
Mar 20, 2008 (5:05 am)
I had a 99 GTP engine fire in April 2006. I contacted GM at the time of the fire but I had already turned the car over to my insurance company so nothing could really be done...until now. After receiving notification of the recall I contacted GM. They have been more than helpful. I am in the process of getting together all of the documents they requested (ie: insurance claim, letter outlining loss degree, etc.). I am confident GM will be reimbursing me my insurance deductible ($500) at the very least. A class action suit could take years. Yes, the idea of it sounds appealing but I plan to see what GM will do for me first. I reccommend contacting GM if you experienced a total loss. For everyone else, get the problem fixed asap and be thankful you didn't lose your car yet!!!! Thank goodness for this forum, I have been following it since the fire!
#170 of 430 Re: Engine fires 3800 series II 1996-2003 [grngtp]
Mar 20, 2008 (5:38 am)
My car that burned was a 2001 Pontiac Grand Prix GT not GTP and when I stopped the car I didn't smell ANYTHING.
#171 of 430 Re: Grand Prix GTP Engine Fires [juliehaugland]
Mar 20, 2008 (6:05 am)
Do you have that contact information ? Or was it the 1-800 number on the Safety Notice that was mailed last week ? I sent a message to Pontiac and my responce above is what I recieved...But if there's another back door ? I recieved nothing. Not from Insurance ( they accused me of Arson ) and nothing feom my Extended 100,000 mile Warranty. Car only had 62,000 miles.
Mar 20, 2008 (6:23 am)
The NHTSA said that if the exhaust manifold is hot enough and the oil gets below a heat shield, "it may ignite into a small flame and in some cases fire may spread to the plastic spark plug wire channel."
If GM will release the recall, and they will update my Alldata, I can give you the actual bulletin.
#174 of 430 Re: Engine fires 3800 series II 1996-2003 [jmac74]
Mar 20, 2008 (7:27 pm)
I feel your pain, and yes we need a class action lawsuit started. Count me in I had a 2002 40th Anniversary GTP Sedan and in 3 Jan of 2007 it became a total loss with a fire after i went into a store, I was lucky that my 2 kids and me were not in it and I parked it far from other vehicles so the fire did not damage anything else. Just like most people that contacted GM were told that your car was a fluke and that they have not heard of it happening before but here we are 267 cases later. By the way GM actually offered me book value even though there was nothing wrong with my car and I would have to sign a release stating that I could not go after them again. I did NOT take their offer. I feel really bad for the people that had structure damage, which means garage or house damage. If I find out anything I will post it, my e-mail is santiagosantossbcglobal.net
#175 of 430 Re: Engine fires 3800 series II 1996-2003 [saint3]
Mar 24, 2008 (7:35 am)
Well, it looks as if I'm getting nowhere with Pontiac CAC. My Grand Prix GTP burned last January. My insurance company totaled it obviously. Once I found out about the recall, I contacted Pontiac CAC and have been told that there is nothing they can do for me because of 'the policy'. Been through 3 levels of their management so far with no luck.......
Mar 24, 2008 (8:01 am)
I had a 2000 gtp with the series II engine and every so often I would smell exhaust fumes coming through the vents, spent $3000 overhauling the whole exhaust system, changed the valve cover gaskets which were dripping oil on the manifold, shampooed the engine and still the same smell. A few times I even noticed a burning wire insulation smell coming from the vents. I found a few melted wires under the hood and had them fixed. Anyway, I was fed up with this car trying to kill me with either exhaust fumes or fire so I sold it and bought the 2005 grand prix gt (non supercharged) with the series III engine. Guess what, same smell coming from the vents. Hmmm..... I think I am going to sell this car, take the loss and never buy a gm product again and I will make sure everyone I know doesn't either. Just thought I would post about this so that anyone contemplating buying a newer model of GM's deathtrap on wheels can have all the facts...
#177 of 430 Re: Engine fires 3800 series II 1996-2003 [jmac74]
Mar 24, 2008 (6:35 pm)
My 2001 GTP just caught fire yesterday...a complete loss. Never heard of any recall. Let me know what to do to join your fight.