Last post on Feb 13, 2011 at 11:11 AM
You are in the Hyundai Tucson
What is this discussion about?
Hyundai Tucson, SUV
#60 of 95 Phantom Warranty
Jan 19, 2009 (8:46 am)
So here's a new situation that I haven't experienced with any of my previous cars (none of them have been Hyundais). As a background, I own a 2006 V6 AWD AT Tucson, bought new. It only has 22,000 miles on it. I've been getting about 18.5 MPG in mostly city driving until about a month ago when, all of a sudden, the mileage, as shown by the car computer, dropped to around 13.5 MPG. Recently, it has climbed to about 15.2 MPG. My driving pattern has been exactly the same all this time: nothing has changed in terms of gas used, distances, speed, acceleration etc. I've changed my air filter, but no marked improvement has occurred. So I took the car to a dealer this morning. To my great surprise, the service advisor REFUSED to take my car in order to diagnose it. He gave me a sheet titled "Hyundai Technical Service Bulletin - Fuel Mileage Calculation" that lists driving characteristics that affect mileage, like weight, acceleration, speed, accessories usage, maintenance etc. Daaaa... The second page spells out procedures to calculate MPG. The advisor told me that Hyundai requires them to have the customer do a mileage calculation and write down dates, mileage and amount of gas used on that sheet before they can take the vehicle in for diagnostics. WHAT? He also said that since the "Check Engine" light does not come on, there is nothing for them to check. So one thing completely contradicts the other because my engine light will not come on even if I do the MPG test so what's the point to even mention that? I think it's an outrage. Since when does one need to provide written proof of a problem before having the dealer attempt to diagnose a problem?!!!! Additionally, the car computer shows the current MPG. And if the dealer can't use that number to verify MPG and provide service based on that, then my conclusion is that the car computer is meant to be just a gimmick. The fact that there is 5-year warranty means nothing unless it's followed by Hyundai and its dealers and implemented. By the way, the Bulletin given to me is dated November 2005. It is obviously not a new problem, especially judging by the number of posts I've seen that have to do with poor mileage. There is no doubt that Tucson's auto transmission and engine technology is old, and lower mileage is to be expected, especially on an AWD vehicle. But there is no excuse for Hyundai and its dealers to be blatantly nonresponsive to their customers' concerns. I will try to call their toll-free customer service number, but I doubt that anything will come out of it. I've also had a pretty serious problem with the car's underframe that had to be repaired/replaced (under warranty) after only 15,000 miles. This is my first and last Hyundai product. I am planning to trade the car in at the first opportunity. Hyundai will loose customers very quickly with this type of service (I think they already have based on recent stats, more so than other brands). I would not recommend Hyundai cars/SUVs to anyone.
#61 of 95 Poor gas mileage
Jan 21, 2009 (4:15 pm)
I have a 2008 Tucson with 3350 miles on it. I have been averaging approx 18 to 19 mpg city. My last 2 fill ups were 14.5 and 13.7 mpg. There has been no change in driving habits.My dealer can't give me a reason, and doesn't seem too interested. There is no black smoke like it is burning too rich, and no smell of gas like a leak.Anybody have any ideas?
#62 of 95 60000 mile service
Mar 24, 2009 (8:12 am)
I was shocked to see my VA Hyundai dealer quote a price of over $1100 for a 60,000 mile service. I was surprised to see that the timing belt is to be replaced. My wife's Accord is done after 100,000 miles. Has anyone questioned this early replacement? Thanks. Dave Wilson
#63 of 95 Re: 60000 mile service [pilotdave]
by Stever@Edmunds HOST
Mar 24, 2009 (8:27 am)
The Edmunds Maintenance Guide will tell you what Hyundai says needs to be done for the 60k service and how much it should cost in your zip code. The dealer is probably padding the service with checks and replacement items that may not be required (although you may decide that some extras are worth doing).
The service should cost ~$400 here in Idaho for an '08. But you're in VA, and prices can be nuts there (my sister lives there and always paid through the nose to get her VW fixed and switched brands because of it).
#64 of 95 Re: 60000 mile service [steve_]
Mar 24, 2009 (11:08 am)
Thanks Steve, I will examine the online documentation. I have already decided to get prices from other local dealers.
#65 of 95 Re: 60000 mile service [pilotdave]
Mar 24, 2009 (11:19 am)
My Elantra belt (same engine) cost $350 to replace in upstate NY. The maintenance schedule is in your manual that came with the car - I go by that.
#66 of 95 The "Hyundai Curse"...
Mar 25, 2009 (11:40 am)
-is that our vehicles are so relatively "problem-free" that when we do go in for service they have to make as much profit as they can by adding services. I went in recently with 31,000 miles on my '07 Tucson (also in NoVa) for State Inspection, Coolant Replacement and Oil Change. Before the work was done, they came into the waiting room twice trying to convince me that I needed brakes (even though they passed inspection, cabin air filter, valve adjustment, and the kicker...nitrogen in the tires! I politely declined on all but the look on the Service Writer's face was pure disappointment. I make it a point to edcuate myself with the Tucson's Scheduled Maintenace before I go in just so that I'm prepared to counter each of "their" recommended services. They always do it so be prepared.
#67 of 95 Re: The "Hyundai Curse"... [tucson07]
Mar 25, 2009 (11:59 am)
nitrogen in the tires!
Next time be sure to remind them that your tires are already 78% filled with nitrogen!
SUVs and Smart Shopper
#68 of 95 2007 Tuscon Viva
Apr 07, 2009 (11:11 am)
90,000 KMS and rear end is buzzing....any ideas?
#69 of 95 15K Service Issues
May 09, 2009 (9:35 am)
Today I brought my 2008 Tuscon in for an Oil Change, the car has 14,512 miles on it and I purchased it new in October of 2008. When I checked in for my appointment the service manager suggested that I get the 15, 000 mile service on it which I declined due to time constraints. I made an appointment for early June to have it done.
When they were finished with my car, the Service Manager again reminded me of the 15, 000 mile service but then told me that it also needed an alignment and the fuel injection system needed to be flushed and cleaned. On my receipt it says. 15 K Service Injector and Throttle Body Service Align. So it he suggested that I do all this today to the tune of $429.95. When I expressed my surprise at the cost and the fact that I have only had the car 8 months, he asked me if I bought it used and when I said no, he said well it does have 15 K miles on it but I can knock $65 off the price for you. Again I declined and mentioned that we'd do it during my appointment in June but I don't want to shell out that kind of money if I don't have to. According to the Edmunds Maintenance Guide, there is nothing like this on there.
My thinking is that this is unnecessary service that they were trying to coerce me into, but I want to be sure. Does my car really need this service at 15K?
This is my first Hyundai, I have always driven Toyotas before and have never had this high a service in the first year of ownership.
Any insight is much appreciated.