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SUVs Hyundai Tucson Hyundai Tucson Maintenance and Repair
74 messages, Last post on Jul 23, 2009 at 4:55 PM
You are in the Hyundai Tucson Forum. Your Hosts are steve_ & tidester
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I have an '05 Tucson w/30k miles; I purchased new in Sept. '07. I have a defective area in the leather on the top of my steering wheel and am having difficulty getting this fixed. I started to complain about this in January and the service rep at the dealer said had to wait for a warranty rep to visit. I took it in and he barely looked in the door and said it is "wear" from the way we hold the steering wheel. Well as I tried to explain to him, neither of us hold the wheel at the top. We both hold to the side/bottom. I also tried to argue that they obvously used defective leather, as it should not have worn so much in 14 months (less than 30k mi). He decided to allow as "good will" to have the dealer call in their local vinyl repair shop to see what they could do. After many scheduling problems with the dealer; I finally got in to see the repair person. His solution is to dye the leather to "hide" the worn spot. This is a strip about 8 inches long running from about 11:00 to 1:00 and is flat to the touch. I did not agree that this fixed the problem. I have called the 800 customer service number and their opinion is that the regional rep has the final say. So I am stuck with either living with this, getting it dyed, or paying over $1000 to replace it myself. All I want is to have new leather wrapped on the steering wheel; is that too much to ask? Is any one else having issues trying to get the leather repaired under warranty? |
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Replying to: greatcars (Mar 20, 2008 10:17 pm) |
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Replying to: rdillier (Apr 17, 2008 6:39 am) |
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| We were having the same problem with our A/C as well. When we drove awhile with the AC on ice chips would start blowing out of the vents (great if your drink is warm but disconcerting if you just want cold air). Then, just warm ac. So, we took it to our dealer to get the problem fixed. They had the car for a total of 3 weeks over three different visits.They drove it and couldn't find anything wrong with it. But the problem was that it took over an hour of driving before it would stop cooling and they didn't want to send a tech out on an hourlong joyride. Thankfully, it was still under warranty so we just kept taking back in. They said they were totally unfamiliar with the problem, but at least they kept trying. So, on the third visit they took the entire dash out and replaced the disperser valve. This seemed to do the trick. No more crushed ice- just cool air. So, take your Tuscon back to the dealer and tell them that this seems to be a common problem and they need to get familiar with fixing it and to stock disperser valves. Oh, and one thing that you must do on humid days is to run your ac on recirculate instead of fresh air, makes a big difference. Hope this info helps! BigDog4263 | |
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Replying to: daveoz (Nov 07, 2006 11:46 pm) were you able to figure out how to get the middle console out of the tucson? i need to replace the power outlet in my tucson and think i have to remove the console, too. any help you can offer is greatly appreciated! chasmat seattle, wa |
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So here's a new situation that I haven't experienced with any of my previous cars (none of them have been Hyundais). As a background, I own a 2006 V6 AWD AT Tucson, bought new. It only has 22,000 miles on it. I've been getting about 18.5 MPG in mostly city driving until about a month ago when, all of a sudden, the mileage, as shown by the car computer, dropped to around 13.5 MPG. Recently, it has climbed to about 15.2 MPG. My driving pattern has been exactly the same all this time: nothing has changed in terms of gas used, distances, speed, acceleration etc. I've changed my air filter, but no marked improvement has occurred. So I took the car to a dealer this morning. To my great surprise, the service advisor REFUSED to take my car in order to diagnose it. He gave me a sheet titled "Hyundai Technical Service Bulletin - Fuel Mileage Calculation" that lists driving characteristics that affect mileage, like weight, acceleration, speed, accessories usage, maintenance etc. Daaaa... The second page spells out procedures to calculate MPG. The advisor told me that Hyundai requires them to have the customer do a mileage calculation and write down dates, mileage and amount of gas used on that sheet before they can take the vehicle in for diagnostics. WHAT? He also said that since the "Check Engine" light does not come on, there is nothing for them to check. So one thing completely contradicts the other because my engine light will not come on even if I do the MPG test so what's the point to even mention that? I think it's an outrage. Since when does one need to provide written proof of a problem before having the dealer attempt to diagnose a problem?!!!! Additionally, the car computer shows the current MPG. And if the dealer can't use that number to verify MPG and provide service based on that, then my conclusion is that the car computer is meant to be just a gimmick. The fact that there is 5-year warranty means nothing unless it's followed by Hyundai and its dealers and implemented. By the way, the Bulletin given to me is dated November 2005. It is obviously not a new problem, especially judging by the number of posts I've seen that have to do with poor mileage. There is no doubt that Tucson's auto transmission and engine technology is old, and lower mileage is to be expected, especially on an AWD vehicle. But there is no excuse for Hyundai and its dealers to be blatantly nonresponsive to their customers' concerns. I will try to call their toll-free customer service number, but I doubt that anything will come out of it. I've also had a pretty serious problem with the car's underframe that had to be repaired/replaced (under warranty) after only 15,000 miles. This is my first and last Hyundai product. I am planning to trade the car in at the first opportunity. Hyundai will loose customers very quickly with this type of service (I think they already have based on recent stats, more so than other brands). I would not recommend Hyundai cars/SUVs to anyone. 
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| I have a 2008 Tucson with 3350 miles on it. I have been averaging approx 18 to 19 mpg city. My last 2 fill ups were 14.5 and 13.7 mpg. There has been no change in driving habits.My dealer can't give me a reason, and doesn't seem too interested. There is no black smoke like it is burning too rich, and no smell of gas like a leak.Anybody have any ideas? | |
| I was shocked to see my VA Hyundai dealer quote a price of over $1100 for a 60,000 mile service. I was surprised to see that the timing belt is to be replaced. My wife's Accord is done after 100,000 miles. Has anyone questioned this early replacement? Thanks. Dave Wilson | |
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Replying to: pilotdave (Mar 24, 2009 8:12 am) The service should cost ~$400 here in Idaho for an '08. But you're in VA, and prices can be nuts there (my sister lives there and always paid through the nose to get her VW fixed and switched brands because of it). |
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Replying to: steve_ (Mar 24, 2009 8:27 am)
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