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GMC Envoy Maintenance and Repairs

176 messages,  Last post on May 18, 2013 at 3:22 PM

You are in the GMC Envoy Forum.

What is this discussion about? GMC Envoy XUV, GMC Envoy XL, SUV

    
 
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Messages Page 14 of 18

#126 of 176 2007 GMC Envoy Check Engine Light by phiphi

Mar 27, 2012 (7:36 pm)

My interior bell went off for about 30 seconds today. No light came on. After turning car off for a couple hours, still no light. Driving down from mountains Check Engine light comes on flashing and car feels sluggish and like the idle off. Light went off and then on and then off. Shut the car off for an hour, and started flashing again. Now it is on continuous. No new gas or brand. Gas cap on but doesn't feel sealed. Should I take to dealer or try a new gas cap first? Manual says I could do more damage to emissions/injectors if I continue to drive it. Any thoughts?

#128 of 176 Re: 2007 GMC Envoy Check Engine Light [phiphi] by gmcustsvcsarah

Mar 28, 2012 (9:22 am)

Replying to: phiphi (Mar 27, 2012 7:36 pm)
phiphi,
 
If you do decide to work with a dealership, please let us know as we would like to be available to assist in whatever way we can! Feel free also to get in touch via email (socialmediagm.com) if you have any questions.
 
Regards,
Sarah
GM Customer Service

#130 of 176 Gm Envoy fuel sensor and customer service by katlinbarbera

Apr 08, 2012 (8:34 pm)

Besides other smaller issues, my car came with a noise that would come from the back seats or somewhere around. Cutting the very long history short (I am pretty sure GM has everything on file - I Do!) none of the GM assistance in Kissimmee or Orlando were able to find the cause of that noise. After many years, time consuming, work hours lost and stressful and frustrating situations, my husband and I gave up trying and just kept the car like this, knowing that anytime we will try to sell it the buyer will complain and we will loose money right there. The funny and irritating part is that we had the GM warranty for the first years, GM was NEVER able to fix the issue that came from the plant with the car, and then I was told that the car was not in the warranty anymore, therefore I could have no assistance without paying!!! I cannot even start to explain the anger and the feeling of betrayal as a customer, and for such an expensive matter. It is not that we bought a pen in a dollar store!!! Time goes by and now I see myself unbeliaveble-ly going through the very same situation, just the car issue changed (by the way, my 9 year old son found out what is the problem, the sound comes from the back panel control for the radio and ac...
 
The check engine light started going on and off about 1 year ago, and, because it would sometimes be off for weeks, even months, we did not bother until it started being on more often and the fuel sensor stopped working. I took it to Advanced Auto care to do a check and it accused that it was the fuel sensor ( I just wanted to make sure I had the reading from another place other than GM since my prior experience does not allow me to trust GM service). It was when I learned that there is a "light recall" or however GM calls it, for this problem. I called GM, spoke to Mrs. H., and she sent me to Fountain Auto Mall in Orlando (I know well that place, unfortunately). They confirmed the problem was the fuel and they "fixed" the sensor. however, the check engine light keeps going on and off, basically after a little while when I put gas in my car. Mr. R.from GM customer service, at this point was following up with calls etc.. and I spoke to him about the issue. Fountain Auto Mall set up an appointment for me to take the car back (here I go all again) to check. I did so yesterday (April, 6 2012) and - surprisingly (I am being sarcastic) they told me that the engine light on means "low idle" and it is not the same issue w/ the fuel sensor issue therefore there is nothing they can do for me and I should pay (how convenient) $99 just to check why the idle is low.......Kidding? Any 9 year old would know better that low idle comes also from the fuel pump, fuel filter or such and what a coincidence they touch my car and now this..... believing that Gm could redeem itself from previous experience I trusted that Mr. R would assist me by allowing further check on my car, fair enough, to make sure the low idle IS due to the fuel system (which they DID NOT fix, clearly), I contacted him, who, not only was very unhelpful, but sarcastic and anti professional, telling me that my car is not new and I will have problems with the car from now on....This not only underestimate my intelligence as put me more frustrated.....I WILL have problems w/ my car SR.? I ALWAYS had problems w/ my car since I bought it.... I understand that Gm customer service personnel needs to close their "cases" and better if it is as soon as possible to get rid of issues and to have one more case “solved” in their pile, however, my case Sr. is far from being “closed”. It does not even matter the fact that OF COURSE this was the first and last time me and anybody else I know will not buy GM or affiliated cars never more in life, but I am not going to be fooled again by GM. I am going further on this, I want nothing else than my car problems caused by GM's lack of professionalism and knowledge to fix he cars, to be fixed, any other issues I had w/ my car, I took care of, I pa I have the right and proof enough since the beginning, all paperwork, more than 20 times I took my car to service. I want you to know that Gm can pretend to care for its customers by calling, flowering the customer service in talking, following ups etc.. but this is all for your eyes only. Gm does not do anything for customers just pretend it does, and, like every single situation in life one day the curtain falls and the faces come up. I feel disrespected and being forced to pay for a service that, not only is GM’s responsibility, but I would not choose to fix my car should I pay for it. GM authorized service touched my car and either created another problem or did not fix the problem in the corrected way, for the 20th time, and I have to hear from the customer service rep. that my car is going to give me problems…….
 
I will search for assistance in this matter, this is the minimum I can do to make it right and worth to have bought a car 0miles, brand new and never had the feeling.

#131 of 176 Re: Gm Envoy fuel sensor and customer service [katlinbarbera] by gmcustsvcsarah

Apr 09, 2012 (7:59 am)

Replying to: katlinbarbera (Apr 08, 2012 8:34 pm)
Good morning kaitlinbarbera,
 
Would you please email your case number, name, and Edmunds username to socialmediagm.com? We'd be happy to check in and see what happened.
 
Regards,
Sarah
GM Customer Service

#132 of 176 Re: Oil consumption and rear air suspension [danfirerescue] by jodel

Apr 28, 2012 (6:26 am)

Replying to: danfirerescue (Mar 27, 2012 8:55 am)
Hi, everyone.
 
I have a 2006 Denali envoy, and i am having the same problem, with the rear air suspension.. all of a sudden the car got soooo low to the ground. and i thought maybe i got to heavy and the car just went down on its own.. but now i am reading this forum and i see there are a lot of us having the same problem. Have you had any luck with taking to gmc and having the issue fixed. I am very discussed with this vehicle. I have so many problems with this car, it 's not funny. Has this issue been recalled???
 
somebody please HELP. VERY FRUSTRATED!!!!!!

#133 of 176 Re: Oil consumption and rear air suspension [jodel] by gmcustsvc

Apr 29, 2012 (1:11 pm)

Replying to: jodel (Apr 28, 2012 6:26 am)
jodel,
Thank you for taking the time to post your concerns and experiences. Have you spoke with your GM dealer of choice or GM Customer Assistance? Can you please email me directly at SocialMediaGM.com? Please include your VIN, current mileage, and the name of your dealer. I look forward to hearing from you.
Christina
GM Customer Service

#134 of 176 2003 Envoy sputtering engine by andyb67

Jun 24, 2012 (11:26 am)

My 2003 Envoy has a problem with the engine sputtering when I brake especially when moving at slower speeds. It seems to be worse when I am lower on fuel. There are also times when the engine dies when the car finally comes to a stop. It feels like a braking problem but I know it is something with the engine. The engine also revs as time and won't shift gears which makes me think transmission but its random and not happening all the time. The "check engine" light has been going on and off recently as well. Not sure if all of these issues are related. The car has about 70K miles on it. I have not brought it in for service yet.

#135 of 176 Rear air suspension by engelhard2

Jul 12, 2012 (10:12 pm)

My rear air suspension sometimes causes my 06 Envoy denali to go low to the ground. I can hear a noise when this happens. There is no heavy loads in the truck. What could be the problem. I only have 43,000 miles.

Messages Page 14 of 18

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