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Chevrolet Tahoe, Electrical, SUV
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#357 of 459 2012 Electrical issues
Sep 26, 2012 (6:02 pm)
I purchased my 2012 Chevy Tahoe in May. I have had problems since the first day with it. The first morning I went out and tried to open it with Key fob it took over 10 minutes for it to work. I have brought it to the dealership twice now for it and the first time I was told the key fobs were bad and so they replaced them. Here it is now and still have the same issues and they are getting worse. After 10 minutes of trying to open the vehicle, now once I get in it won't start, so after another 15 minutes of trying to start it, it thens has my sensors going crazy. It says to service them and then tells me they are off . I brought it back and was told that they found 25 error codes and reset them and can't seem to find the issue. They think it is a grounding issue. I put a call into Chevy today and told them I am not dealing with this and I want another vehicle. I was given a reference number and was told they will call me back. I have videos of me trying to get in my vehicle in the morning. I just hope Chevy replaces my vehicle. I can see other people have had the same issues and are still having them years later. Of course when you talk to the dealership you get the "I can't duplicate the problem". I am very frustrated and also concerned for my safety and my children. I Hope Chevy does the right thing and takes it back, but if they don't I guess that is what the lemon law was made for.
#358 of 459 Re: 2012 Electrical issues [tiggerbad1]
Sep 27, 2012 (5:21 am)
Good morning tiggerbad1,
We're very sorry that you've had these difficulties with your new Tahoe! It sounds like you've contacted Customer Assistance already - did they set up a Service Request for you? If not, and if you would like for us to do so, please email us more details at socialmediagm.com (including your name and Edmunds username, phone and address, the last 8 of your VIN and approximate mileage, and the name of your dealership).
Sarah, GM Customer Service
#359 of 459 Re: 2012 Electrical issues [tiggerbad1]
Sep 27, 2012 (5:43 am)
Read the lemon law at http://oag.ca.gov/consumers/general/lemon. There are so many attempts that a car dealership can do before they are required by law to buy the car back. My advice to you: If you just bought the car and are having these issues - more will come as one electrical issue is often tied to another. Do work with GM Social Media gal to see if the problem can be resolved. However, make yourself familiar with the lemon law and what your rights are in terms of returning the car and getting another new one. My sister had electrical problems with a brand new Hyndai and after five visits, they eventually bought the car back under lemon law and returned her money.
#360 of 459 2008 Tahoe is POS
Sep 28, 2012 (7:17 pm)
To any GM/Chevrolet representative monitoring this forum: My 2008 Tahoe, for which I paid more money used than I have EVER paid for a vehicle, has more problems than any other vehicle I've ever owned. First it was a dead battery at 2 1/2 years old, then when a new battery was installed, a random, intermittent, not starting problem that could sometimes be solved by jiggling or loosening, then retightening, already maximum-tightened battery cables. Then, lo and behold, the not starting problems stopped (and I mean stopped for the past 2 years), and were almost immediately replaced by failed door locks. Let me tell you it's great fun in Florida running to my car, unlocking it with my FOB (so the alarm won't go off when I manually unlock the driver's door) and then getting soaked while I manually unlock my driver's door to get inside. But.........thank God I have one door I can actually insert a key into to unlock, because when we take guests in our 6-seater vehicle, I have to drop the front passenger seat all the way back and crawl into the back seat (at the age of 53, I don't think a 70-year old would be able to do this) to unlock the door behind me. Yes, the driver's door won't lock, and the rear passenger door won't unlock!!!!
Oh, and also when the car no longer had starting problems, it was also replaced by a front speaker not working, as well as the back-up indicator and "open door chime" volume going all the way to almost inaudible. Except for when my husband drives my car. For some reason, 9 times out of 10 when he drives, the volume goes back to loud, which by the way is what it is set at. Yes, I have read the manual cover to cover and I know how, and have set the volume to loud. Doesn't matter when you're dealing with a haunted car!!!! You must have some incredibly talented programmers, or some incredibly inept technicians. Oh, and there is also the matter of now my dome light doesn't work when I open my car door. Yes, that was great fun a few weeks ago when my father was dying, and I had to make several trips to airports to pick up family members and back and forth to his residence at night to be with him as he passed. Is it too much to ask for the dome light to come on when it's dark outside and I open my car door???? It comes on if I turn the button, so it's not out, right? Oh, and the timer doesn't work on my display indicator control panel, or the DIC as it's called in the manual. So yeah, I'm glad I'm no longer getting stuck with my engine not starting, but I really expected more from the most expensive car I ever bought.
The "badness" or "crap manufacturing and parts" of the 2008 Tahoe is all over the Web, and yet GM/Chevrolet does not and will not own up to it. I'm sure you must realize how incredibly patronizing you sound on these forums as you state over and over and over, ad nauseum, "have you contacted customer service?", "I'm sorry to hear of your problems with your xxxxx car; we strive to provide the best customer service ever...blahblahblahblah" - do you seriously think that people don't read all that when they are trying to figure out how to avoid paying $800 to have two stupid door locks fixed at a dealer? Electric door locks have been in cars since the 60s, for gosh sakes - it is not rocket science - and 99.9 percent of us never had a problem with them previously, and certainly didn't have a problem with them when the car was only three or four years old.
So, once and for all, can the GM rep who monitors this forum please tell me how you are going to fix the obviously global problem with these cars, or are you just going to leave ALL these people, who obviously represent only a fraction of those experiencing these problems, with no recourse other than to NEVER buy a GM product again in their lifetime? I can tell you I was turned against Ford when I was eight years old (hole in floorboard that I feared I would fall into the road when small) and Dodge (bad first year Durango) and I will never purchase another one as long as I live. People develop strong feelings for the vehicles they trust their lives to every day, and you and your company would be well-advised to remember that as you try to earn your living from those vehicles. I am anxiously waiting for your reply.
#361 of 459 Re: Paying for a car I can't drive [gmcustsvcsarah]
Sep 29, 2012 (5:02 am)
If that's what you do, then why hasn't anyone in these 360 posts had their problem resolved? What a crock of &$". After I've gone back and printed all of these 360 posts, I see that your response is nothing but a standard phrase that you copy and paste. Guess that's a pretty good business. You sit at home reading all of our problems, probably thinking "Ha, you poor bas&&! You won't be finding a fix in this lifetime!" As you copy and paste your standard bs response.
#362 of 459 Re: 2008 Tahoe is POS [llb57]
Sep 29, 2012 (5:03 am)
VERY well said!
#363 of 459 Re: Paying for a car I can't drive [canyousaylemon]
Sep 29, 2012 (7:48 am)
Exactly. Well said. It is dangerous for these vehicles to be on the road. MY Tahoe will loose all power while I am driving it. I will never buy a Tahoe again. They should have had a recall a long time ago. They don't want to spend the money to ensure the lives of their customers. Very poor customer service. I will never buy a Chevy again in fact.
#364 of 459 Re: 2008 Tahoe is POS [llb57]
Oct 01, 2012 (8:32 am)
Thank you so much for taking the time to post your concerns and frustrations with your vehicle. I understand your position. We are not mechanics and cannot diagnose the vehicle and its concerns. I understand your confusion and I would like to take the time to explain our position on the forum and what it is that we can do; as well as what we are trying to do, but it has never been and will never be to patronize you guys.
General Motors realizes that their customers are using outlets such as Edmunds and Facebook to share information from vehicle concerns, dealer concerns, as well as questions; therefore we have been sent out here to connect with you.
When it comes to problems you are experiencing with your vehicle, prior to our involvement on these social sites, the only way these concerns were documented was if the customer contact GM Customer Assistance directly via the 800 number. In participating on these social sites and gathering information, we have been able to document the different concerns and experiences from customers who were not calling the 800 number. Our purpose out here is to connect with customers, gather information, and assist to the best of our abilities with the resources we have. Granted this does limit what exactly we can do. As you have stated there are many posts, and in engaging with them they have been documented; and cases for those who contact me directly via the email address. The number of the same complaints is monitored and kept track of. We count on you to keep us informed of the situations and concerns you are having so we can continue to track and monitor these as well as step in where we are able.
I understand our responses seem very generic, and I do apologize; but there are only so many ways we can ask you to send us the information we need to set up a case and start the ball rolling, and this goes for apologizing as well. Sarah and I are real people here and we do understand the economy, your frustrations, and sympathize with you. We have very specific conversations with management and dealers on your behalf. We would like you to know that these concerns are heard and every word gets documented for General Motors. Each case is individually handled based on a number of factors and we do our best to work with the dealers and provide you the best customer service we can and a fair resolution.
Thank you for taking the time to read this.
GM Customer Service
#365 of 459 Re: 2007 Tahoe LTZ Electrical Issues [2008tahoe1]
Oct 01, 2012 (11:03 am)
Thanks for your post. I would like to clear up your confusion. Dealers are independently owned and operated; they are the ones that charge the diagnosis fees. GM dealers are contracted with General Motors, they are our eyes and ears in the field; this is why we need you to have the vehicle diagnosed and why we cannot wave the diagnosis fee. I apologize for any frustrations. Have a great day!
GM Customer Service
Oct 09, 2012 (3:56 am)
So the story goes on, They took my truck for about 7 days and it did the same thing to them as it did to me, not opening the doors and not starting and then service codes. They decided to replace the body control module and I got it back on Friday. Here it is Tuesday and all weekend the same thing. I called the dealership and of course I get, bring it in. I have now made two phone calls to Chevy customer service and I have not received a call back. This is insane to be going thru this with a brand new vehicle. I am calling the attorney general today. Will keep posting the progress. I am guessing they will not just willingly give me a new truck.