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Sedans BMW 3-Series Buying a Used 3-Series
460 messages, Last post on Nov 24, 2009 at 9:52 PM
You are in the BMW 3-Series Forum. Your Hosts are pat & karens
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Replying to: romboggie (Feb 06, 2009 5:45 pm) Besides all that, 10K miles a year is not such a good idea. You'll go over that no doubt and end up with a mileage charge...AND that 328 had better be near-perfect when you return it, or you'll pay for dings and dents.
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Replying to: Mr_Shiftright (Feb 06, 2009 6:33 pm)
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Replying to: romboggie (Feb 07, 2009 7:04 am) |
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Hi, I just want to share my experience of buying a CPO with you all and hope that some of you may be able to help me out. I went to the cealership to look at a cpo 2006 330xi at the end of last year to take advantage of the 0.9 financing. The salesman keep on pushing and I went for it, thinking that I like it anyway. First sign of trouble that I should have picked up is. He told me that it is certified already, but when we do the paper work, he told me that it has not been, so I have to write a post-dated check so he has time to get the car in the system or BMW will fine them something like $500. I agreed and wait. I did not look at the car closely for it is dirty and not clean. He assured me that once it is certified, all ding and dents would be fixed and drives like new in the commercial, stupid me. After two weeks have passed, the car is still not ready. Eventually picked up the car in the third week. I asked for the paper work (the certified check list), they cannot produce it. I waited for 2 hours and I saw the mechnics scrambling around. At that point, I really suspect that they did not do the certification. I looked at the car, there are dents that are not fixed and it drives sluggish and not smooth. I called the general manager of the dealership and complained, and they agreed to do another 140 points check and fix the dents in the bumper. another week passed by, I sent someone to pick up my car and specifically asked the person to check the bumper and asked for the certified papers. Once again, they cannot produce the paperwork at the spot and scrambled around for hours. the dents are still not fixed. The person which I sent picking up the car cannot see because the car was not washed and he missed some spots. At this point I am fed up with the car. I recently took the car to another dealership just for checking it out because I really hate the way it drives. it is loud, bumpy and sluggish. the found a bunch of problems and it is still in the shop waiting for the verdict. This is basically the story without going in all the details. I truely regretted buying a used car at this point believing that there is some kind of a standard behind a name brand. Anybody knows anything I can do to file a complain or suggestions? Any suggestions are much appreciated.
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Replying to: jeremy_nyc (Feb 07, 2009 7:47 am) Now, I have received a CPO guide in the mail, and a survey email from the dealer to see if I was satisfied with the purchase. At the bottom of the survey, there is an option to request that you be contacted by the dealer, and/or by BMW North America. So, if you have given up on making peace with the dealer, contact BMW NA. They are funding this purchase anyways and should resolve this. And I strongly believe in retribution against cheats. Spread the name of the dealer on these and other boards. DO NOT let them get away with this. Good luck!
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Replying to: hemanthh (Feb 07, 2009 9:00 am) I don't plan to let them get away, but I have been dealing with this car for more than a month now, getting kind of tired. Am waiting for the results from the other dealership looking at the car. So far there are problems with the engine and transmission. They told me they are minor problems, but shouldn't these be fixed at the whatever 140 points inspection? When you purchase yours, did you get the check list? I am sure that mine was done at the spot when I asked because I had to wait for 2 hours watching them running around to get signatures. I have not received any calls nor survey from BMW North America. I plan to write to the CEO of BMW USA and cc the general manger of the dealership, including all the paper work, will see how that goes. Am I allowed to disclose the dealership name and the "used car" salesman, would love to be able to do it here.
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Replying to: jeremy_nyc (Feb 07, 2009 11:29 am) |
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Replying to: romboggie (Feb 07, 2009 12:31 pm) We test drove the car before it was "certified," and I was not impressed by it. However, I was assured that it will be good after being certifed, just some tune up and stuff, stupid me. My plan was to use it as a daily commuting car to work, well, it has been in the shop for a month so far. I seriously was thinking that the pre-owns have some kind of a standard, apparently I was wrong. Now the car is in another dealership and they are checking it out, will find out next Monday |
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