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Malibu/Malibu Maxx: Warranty/Extended Warranty

31 messages,  Last post on Oct 11, 2006 at 11:27 AM

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What is this discussion about? Chevrolet Malibu, Chevrolet Malibu Maxx, Chevrolet Malibu SS, Car Warranties, Hatchback, Sedan

Messages Page 4 of 4

#27 of 31 How MAJORGUARD really works by kurtamaxxxguy

Oct 07, 2006 (11:13 am)

Some general info on MAJORGUARD which I did not know until this week - all very nasty surprises:
  
Majorguard classifies repairs into green, yellow, and red-flagged groups.
  
Any repair in the red flagged group (the largest group, the one listing the 15-18 major trouble spots of the car, including all front suspension issues) will __not__ be repaired by the participating dealer until they have been visited by a "majorguard adjuster" who reviews the case and then may or may __not__ greenlight the repair.
  
This majorguard adjuster is __not__ immediately available. The dealer has to wait 24 to 48 hours before they show up at all, and the adjusters do __not__ tell the dealer when they will actually be there. You also have to leave your car at the dealer for the adjuster to review.
  
Worse, there are some areas majorguard adjusters don't regularly visit.
  
What I am trying to say is if your MAJORGUARD covered car breaks down and the warrented repair is on the long "red list", you could be stranded for __several days__.
  
They do not provide rental cars directly - you have to rent a car from whoever, and then try to get reimbused from Majorguard. My understanding is the reimbursement amount is not very much.
  
I assumed as GM issued the program directly it would be a real warranty. It appears no better than any of the other extended warranties. Buyer Beware !!!

#28 of 31 Re: How MAJORGUARD really works [kurtamaxxxguy] by pao

Oct 09, 2006 (11:35 am)

Replying to: kurtamaxxxguy (Oct 07, 2006 11:13 am)
what was your warranty work that required the adjustor??

#29 of 31 Re: How MAJORGUARD really works [pao] by kurtamaxxxguy

Oct 10, 2006 (12:51 pm)

Replying to: pao (Oct 09, 2006 11:35 am)
the front end suspension (rattles, clunks, etc.).
 
Also on their list are several transmission procedures, and at least 10 others I did not get to see (I did see the list and saw at least 16 individual procedures, but not the names).

#30 of 31 Re: How MAJORGUARD really works [kurtamaxxxguy] by pao

Oct 11, 2006 (6:46 am)

Replying to: kurtamaxxxguy (Oct 10, 2006 12:51 pm)
ok sounds like a pretty major repair then.....thought the suspension had a TSB out on it....and the new re-engineered parts....is that what they are doing under the extended warranty......

#31 of 31 Re: How MAJORGUARD really works [pao] by kurtamaxxxguy

Oct 11, 2006 (11:27 am)

Replying to: pao (Oct 11, 2006 6:46 am)
yes, it was the TSB several others have had done. GM has redflagged this one, requiring adjuster approval in my area.
 
I was told Urban areas are much worse for getting things fixed via MajorGuard as GM has many more cars to deal with and wants more adjuster approvals, but ironically there are fewer adjusters per dealer #'s - hence the delays.

Messages Page 4 of 4

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