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Honda Accord: Dealer Service Issues

32 messages,  Last post on Aug 07, 2008 at 12:32 PM

You are in the Honda Accord Forum.

What is this discussion about? Honda Accord, Car Warranties, Sedan

Messages Page 2 of 4

#3 of 32 Re: Dishonest Honda Dealership in Northern VA [jacob0218] by kcrossley

Aug 01, 2006 (11:06 pm)

Replying to: jacob0218 (Aug 01, 2006 12:54 pm)
Was the car ever titled? You might want to run a CARFAX report on it, just to be sure. Jacob0218 is right. Dealerships often fix lot damage. At the very least they should repaint the bumper for you.

#4 of 32 Re: Dishonest Honda Dealership in Northern VA [kcrossley] by djm2

Aug 02, 2006 (3:50 am)

Replying to: kcrossley (Aug 01, 2006 11:06 pm)
This is an excellent suggestion! ---- If the vehicle was titled, and it was sold to you as "NEW," you are now in the so called "driver seat" on this issue! Run a CARFAX report on this vehicle. If it shows up "titled" to another person before your purchase, get yourself an attorney, and make the dealer's life a living "HELL"! Have some "fun" in the process. Best regards. ----Dwayne

#5 of 32 Re: Dishonest Honda Dealership in Northern VA [kcrossley] by jacob0218

Aug 02, 2006 (4:44 am)

Replying to: kcrossley (Aug 01, 2006 11:06 pm)
Brand new car, never titled. I am really upset at the fact that the bumper was repainted and I was never informed.

#6 of 32 Re: Dishonest Honda Dealership in Northern VA [jacob0218] by pat

Aug 02, 2006 (4:52 am)

Replying to: jacob0218 (Aug 02, 2006 4:44 am)
Would they be willing to repaint the bumper since it is peeling? Or even replace it?

#7 of 32 Re: Dishonest Honda Dealership in Northern VA [pat] by jacob0218

Aug 02, 2006 (5:40 am)

Replying to: pat (Aug 02, 2006 4:52 am)
The sales manager denied the bumper ever getting repainted. I expected that from the dealership. He said the previous ownership sold the dealership to a new group and so they are not obligated to do anything.
 
I'm miffed that dealerships do not disclose to the customer that there was previous damage to the vehicle since it is brand new. I can understand if I was purchasing a used car but this is a brand new vehicle.

#8 of 32 Re: Dishonest Honda Dealership in Northern VA [jacob0218] by pat

Aug 02, 2006 (5:44 am)

Replying to: jacob0218 (Aug 02, 2006 5:40 am)
How in the world did he account for the peeling? Tell you that you were hallucinating? I assume you showed it to him.

#9 of 32 Re: Dishonest Honda Dealership in Northern VA [pat] by jacob0218

Aug 02, 2006 (5:59 am)

Replying to: pat (Aug 02, 2006 5:44 am)
He saw the paint peeling off but he said it was a "paint defect" whatever that meant. To me it means I want to get compensated because I was deceived. Paint the whole bumper.

#10 of 32 Re: Dishonest Honda Dealership in Northern VA [pat] by kcrossley

Aug 02, 2006 (6:03 am)

Replying to: pat (Aug 02, 2006 5:44 am)
You still have several options. You can either contact Customer Relations at Honda Motors http://automobiles.honda.com/info/customer_relations.asp and tell them about your experience, or the Better Business Bureau and file a complaint. It's a shame that your dealer is unwillingly to help. My experience with Ourisman of Laurel was completely opposite of what you're describing. Good luck!
 
Kelly

#11 of 32 Re: Dishonest Honda Dealership in Northern VA [kcrossley] by jacob0218

Aug 02, 2006 (6:15 am)

Replying to: kcrossley (Aug 02, 2006 6:03 am)
To be honest, I was quite surprised too. This is Honda after all and I didn't expect to get this type of reponse. I expect much more from a Honda dealership. I will take your advice, many thanks.

#12 of 32 Re: Dishonest Honda Dealership in Northern VA [jacob0218] by pat

Aug 02, 2006 (6:19 am)

Replying to: jacob0218 (Aug 02, 2006 6:15 am)
Keep us posted.

Messages Page 2 of 4

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