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New Toyota Highlander Hybrid Owners - Give Us Your Report

142 messages,  Last post on Jul 17, 2009 at 9:14 AM

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What is this discussion about? Toyota Highlander Hybrid, Hybrid Cars, Car Buying, SUV


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#92 of 142
Re: Completely dead after 7 days [nomorebenz] by nsxwes
Dec 27, 2006 (11:20 am)
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Replying to: nomorebenz (Dec 26, 2006 1:50 pm)

I had my HH at the dealership yesterday to see what they could find out about the problem. They checked the 12 volt battery and it tested perfect and said that the connections to the battery were good. They did not replace the 12 volt battery, which was a surprise. There were no fault codes to indicate any problem. I am certain that the auto headlights were not the culprit since I manually turned them off. I immediately checked to see if a dome light was left on when the HH came alive and it wasn't. The dealer could offer no explanation. Since this is an unresolved issue, I am now a bit concerned about it happening again particularly with my wife and daughter. My daughter was planning on taking it skiing this week, but now she is taking our Toyota Tacoma which (of course) started just fine after sitting in our driveway all week. I guess my next step is to contact Toyota directly to see if they have any cases on file that match mine and to see if there are any resolution to any of them. Does anyone have a phone number to call that will get me to the right people at Toyota?
#93 of 142
Re: Completely dead after 7 days [nsxwes] by cdptrap
Dec 27, 2006 (7:42 pm)
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Replying to: nsxwes (Dec 27, 2006 11:20 am)

Hi Wes,
 
How many miles do you have on the car? Just wondering if it is the newer models having these troubles or the earlier models. We also have had our HH stored for a week at a time without problems, so not sure what is happening.
 
Try the "Customer Experience" center line in the link below. It is unclear that they can assist you but at least they may be able to point you to other contacts.
 
http://www.toyota.com/about/contact/index.html
 
Please let us know how it turns out.
 
GOod luck!
#94 of 142
Re: Completely dead after 7 days [cdptrap] by nsxwes
Dec 28, 2006 (12:12 pm)
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Replying to: cdptrap (Dec 27, 2006 7:42 pm)

Our Highlander is one of the first that was available. We took delivery on June 5, 2005. It currently has 22K miles. I returned to the dealership today to discuss my feeling that the 12 volt battery should be replaced under warranty. Since the rest of the system tested good, but the battery tested low, it seems like the right thing to do. They agreed and it was replaced on the spot. I am hopeful that it is really just a problem with the original 12 volt battery and this takes care of the problem. It is interesting to note that the mileage seemed to have suffered during the time that the HH was found dead and the battery replaced. I went from a typical average of 27/28 to 23/24 mpg. While it doesn't make any sense, this is what I observed. Any ideas why or is this just a coincidence?
#95 of 142
Re: Completely dead after 7 days [nsxwes] by katzjamr
Dec 29, 2006 (1:29 am)
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Replying to: nsxwes (Dec 28, 2006 12:12 pm)

yes it is a known situation that when the 12 volt battery is either disconnected during service, or dead the idle control may need to be reset. your dealer should do it no charge. if it is not reset the lower mileage you report is a result.
#96 of 142
Re: Completely dead after 7 days [katzjamr] by cdptrap
Dec 29, 2006 (9:15 am)
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Replying to: katzjamr (Dec 29, 2006 1:29 am)

Hi Wes,
 
Katz is right, if the 12V is disconnected or "dies", the Idle Speed Control must be reset else the car will run the ICE more than normal.
 
This is beginning to sound like the 12V is indeed the culprit and not the rest of the system. Good news if it is proven so.
 
We have 24K miles on ours and I notice the 12V gauge is tending very light blue rather than a deep blue (when it was new). I think we will do a pre-emptive maintenance and have it replaced at the next service.
 
Have a safe New Year all!
 
Cal
#97 of 142
Re: Completely dead after 7 days [cdptrap] by nsxwes
Dec 29, 2006 (6:48 pm)
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Replying to: cdptrap (Dec 29, 2006 9:15 am)

Thank you and katzjamr very much for the information regarding resetting the idle speed control. The mpg is still in the 23/24 range and I bet that they did not do the reset.
 
Is resetting the idle speed control after a dead or disconnected battery something that is clearly indicated in the tech manual and something that a hybrid mechanic should know without a doubt or is something that can be easily missed?
 
I will be speaking to the Service Manager about this next week and I was wondering if he would immediately know what I was talking about or would his response be that I am misinformed?
#98 of 142
Re: Completely dead after 7 days [nsxwes] by cdptrap
Dec 30, 2006 (2:40 pm)
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Replying to: nsxwes (Dec 29, 2006 6:48 pm)

Hi Wes,
Sure hope we are not all misinformed. You asked a very good question.
 
I did ask a local Toyota mechanic about this earlier this year (5000 mi service) when I first read about this "Idle Speed Control" issue on-line. He gave a fairly detailed explanation then and it made sense at the time. I will tell you only what I can remember. It has been 11 months now.
 
There is an "Idle Air Control System" in the HH. This system controls several valves that regulate air intake which in turn influences idle speed. The car comes with preset data for controlling the valves but it is capable of learning and adapting to actual use. It then keeps the new information in memory somewhere for subsequent use. The computer will keep adjusting this information as the car is being used. This "learned" data is lost whenever the 12V is disconnected or when it dies.
 
He said that there is really no switch that resets this system. Left alone, the engine computer will relearn all such information after sometime. During this relearning period, the car may get poorer gas mileage depending on engine conditions and driving habits.
 
He told me that as a courtesy to loyal customers, he will run a Toyota (not just HH) through its paces at various RPM to do a diagnostic. Then he takes it for a test drive at various speed. This is equivalent to a "reset". Even then, it will take actual usage conditions for the engine computer to relearn everything.
 
I do not know if this matches what other owners have been experiencing. Hopefully someone else can post what they have learnt. As our HH still has the original 12V, we have not had to do any "reset" of the ISC.
#99 of 142
Re: Completely dead after 7 days [cdptrap] by nsxwes
Jan 01, 2007 (2:10 pm)
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Replying to: cdptrap (Dec 30, 2006 2:40 pm)

Thanks cdtrap, I think I will drive it for a couple of weeks and see if the system re learns my driving habits that resulted in what I consider to be very good mpg (27/28). I will let you know what happens. Thanks again for everyones help with this. Wes
#100 of 142
Re: Completely dead after 7 days [cdptrap] by katzjamr
Jan 01, 2007 (8:48 pm)
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Replying to: cdptrap (Dec 30, 2006 2:40 pm)

thanks for your comprehensive reply nsxwes, the only thing i can add is i remember reading in another forum that the lexus tech will see a reading if the iac needs to be reset and can do that at the dealership. as to is it widely known by service reps, idont think so. when my sunroof motor was replaced under warranty in the 400h i asked the rep if the battery was going to be disconnected, he said usually yes, and i asked for the iac reset in that case, no one had ever brought it up to him before.
#101 of 142
Re: Completely dead after 7 days [katzjamr] by hh_newbie
Jan 02, 2007 (9:41 am)
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Replying to: katzjamr (Jan 01, 2007 8:48 pm)

Sorry for piling on...but I just found your thread and the timing is uncanny.
 
We too got a HH late '05 and have been suffering with a "dead battery" problem for the past couple months (not the traction battery, but the 12V battery that starts the car).
 
We've had it in and out of the dealer throughout December and I just took it back.
 
One "interesting" comment made to me by the dealer mechanic this morning is that it's a known issue that you cannot let the car sit for more than a day without starting it. For us, if we leave it off for more than a day or two the battery typical dies.
 
The dealer is contacting Toyota and I'm hoping they replace the battery and/or upsize it.
 
Good to hear others are not have the same issue...that they can leaves theirs off for days. The whole idea seemed silly to me.

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