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Cadillac STS/STS-V Prices Paid and Buying Experience

13 messages,  Last post on Aug 08, 2008 at 10:04 PM

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What is this discussion about? Cadillac STS, Cadillac STS-V, Car Leasing, Car Buying, Sedan

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#10 of 13 Press Request by KarenS HOST Jun 18, 2008 (1:32 pm)
A reporter from a large finance magazine is looking to speak to consumers who just purchased a new Cadillac STS. If you’re interested in speaking to the reporter, please contact Chintan Talati at ctalatiedmunds.com with your daytime contact information no later than June 23, 2008.
#11 of 13 Is the STS really a steal? by m4d_cow Jun 27, 2008 (11:34 pm)
Is it true that Cadillacs are a steal in the used car market? I've met a former Cadi salesman who claim that Cadillacs value depreciate big time, making them real killer deals. As an example, he told me that STS and SRX lost at least 40% of its value the first 3 years. DTS even worse, losing almost 50% in 3 years. However he recommend STS when considering cadillac since it has the best quality. If this is true, then I suppose 2ndhand Cadillacs are really worth a look. I'm no fan of domestic brands, but if STSs are that great of a value for money I'd consider it.   I've also seen a few dealers selling NEW??? '06 and '07 STS, but no sticker. So I wonder if its really worth it. Any infos appreciated. Thanks
#12 of 13 Shoddy salesmanship by nimbus Jul 22, 2008 (7:32 am)
A nearby Caddy/Hummer dealer practically tackled us when we walked in. Likely because we were the only customers. We even found a great deal on a used STS. Ran out of time in the middle of negotiations and had to go to an appointment (to drive a Jag). Asked them to hold onto the car for us till we drove the Jag. Said no problem. After the Jag drive, called them back to say we'd be by in the morning to negotiate terms for the STS. Was informed the salesman was away for the weekend, but that they could hold it till Monday morning if that was alright or we could use another salesman. Said NP - we had stuff to do that weekend and agreed the former would work in with our plans even better. And -stupid us - we liked the salesman with whom we were working.   No doubt you know the punchline to this story. Yep. Monday - after them ducking my calls - they finally responded as I was driving into the dealership - checkbook in hand. They sold the car. No apology, instead I got semi-accusations: "Well you didn't put down a deposit." To which I responded "Did you ask for a deposit? You knew I was paying cash, do you think I would have hesitated to give you a deposit if you'd asked?" To which he mumbled "er...no I guess not. But they were willing to pay the full price (same price quoted me)." I replied "You could have called me and given me first-refusal." To which he was speechless for a moment - maybe they didn't cover that in his training. The following 5 minutes are filled with promises to find another car just like it yadda yadda yadda. And I believed him because I had an email from him promising to "hold the car till monday...no problems. have a nice weekend."? Not so much.   I have attempted to contact the sales manager on this. So far I get "he'll call you back" followed by a lack of my phone ringing. I'm writing a letter before I post back here with the name of the dealership. Curious what upper management has to say. Maybe it was a screwup. If so, "man-up" say so and fix it by finding another car like the first for the same terms. Asking for a deposit would have prevented this, so would just giving me a call to tell me they had another buyer and giving me first crack at the price we discussed (yeah I have a sheet of paper with their offer etc for all the good that does me.) The sales dept was a success in the sense they made the sale, but they failed because they lost another customer in doing it. A sales class instructor once told me when a customer is treated well they tell 2-5 people, but when they feel they have been poorly treated they tell 15-20.   I used to negotiate corporate sales contracts and have a lot of training and hands-on dealing in sales. If this is SOP sales practices there I begin to see why the dealership looked like a ghost-town.
#13 of 13 Nimbus by m4d_cow Aug 08, 2008 (10:04 pm)
Wow.... I wonder if I'll get good treatment at the dealership even if I purchase one... Maybe I should get an 06 CPO Audi A6 instead, cost a bit more (dealer asked for $33k while the STS cost $26k) but Audi's dealership service is likely to be better.

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