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Hyundai Maintenance Policy and Service Experiences

52 messages,  Last post on Jul 27, 2011 at 11:33 AM

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What is this discussion about? Hyundai Sonata

Messages Page 5 of 6

#40 of 52 Brown and Brown Hyundai in Bourbonnais, Illinois by jamesw1971

May 10, 2010 (8:22 pm)

I'm on active duty in the military, I bought my 2003 Hyundai Sonota at Earnhardt Dodge/Hyundai dealership in Phoenix, AZ and my stepson crashed it into a wall in 2004. The entire front end of the vehicle was smashed in clear back to the windshield.
We were told by our Statefarm rep that the car was $50 short of being totaled and that they would pay for it to be repaired as long as we had it fixed at the body shop located either next to or on the dealerships lot (can't remember if it was part of the dealership or not but it was on the same lot)
It took 3 months to repair, this after we were told it would only take 1 month.
2 months after we got the car back the molding that holds the windshield in place came apart on the expressway and we had to have it fixed.
1 year after the initial repair the car wouldn't start. It could not be jumped and had no charge to the ignition system.
We were told that the aftermarket anti-theft system the dealership had installed was locking out the ignition system and that the dealership disabled the anti-theft system to fix it.
I was transferred to a new base in Texas and approximately 1 year later the car wouldn't start again. We had the car towed to Star Dodge/Hyundai in Abilene, Texas.
We were told there was a crankshaft position sensor circuit bad and that it wasn't covered under the original insurance claim from the crash and we had to pay approximately $500 to have it repaired. The car did this a couple times while stationed in Texas, once we were told it was a battery problem (not covered under insurance).
A couple years went by, we were transferred again and ended up in Illinois where the car refused to start again. I attempted to get it towed but no longer had insurance with Statefarm and they refused to tow it as did Hyundai as it was past the 5 year warranty towing insurance they had initially provided.
I waited 24 hours and the car started up on its own and I let it go, thinking it was a fluke, and the car was fine for 1 year without ignition problems.
1 month ago the car wouldn't start again, I waited a few hours and it started up just fine, but this time repeated the process over the course of several days and I was able to drive it to Brown and Brown Hyundai dealership in Bourbonnais, Illinois. Similar to all the other cases it would be running fine, I would stop for gas or to go into the store and it would not crank when I tried to start it again. Each time I'd wait a couple hours and it would start just fine.
The check engine light would come on and the same code keeps coming out P0335 for a crankshaft position sensor A circuit. The same sensor which was replaced for $500 when I was in Texas in 2007. The same sensor I was told would fix the problem of the car just deciding to not start after changing the battery and disabling the antitheft system didn't fix the original problem.
The only other major problem I have had with the car is the radio will be turned off, I will hit a bump and it will turn on on its own. Or I will be listening to the radio, hit a bump and it will swap to the CD on its own. I noticed in other complaints that there have been a lot of issues with Sonata radios doing this, at first I thought it was connected to the crash but I think I might just have one of them defectively designed radios.
There is a recall for the door handles which have the metal covering coming apart and cutting my hands and the wheel well covers which have come apart and have rubbed on my tires. I was driving to work one day and the covers just came apart and were rubbing really hard on the tires, I had to cut the covers away on one side because they were so defective and destroying the tire. Both the door handles and wheel well covers are supposed to be covered under different recalls but I haven't heard anything from the dealership on them fixing them.
The current dealership representatives name is Mr. Miles, he refuses to speak with me. He told me he thought I was blaming him for all the past problems with the car and I attempted to explain that I blamed Hyundai and my Insurance Company and it didn't have anything to do with him. This guy told me I needed to treat him with more respect and he hung up on me. I neither cursed or yelled at him and yet he won't talk to me on the phone and my car is sitting in his shop with no work being done to it. All I wanted was for the dealership to look further than just the sensor in trying to troubleshoot this problem, maybe do some wire tests or something but they refused saying their technician didn't want to get that far into it.
Statefarm refuses to pay for the repairs even though I have attempted to argue the point that there is some serious wiring issues at play here, more than likely directly connected to the crash 6 years ago since the car has had a consistent track record of refusing to start for no reason, then starting up after only a few hours with no maintenance actually having been performed to the car.
The current fixes for the car not starting have been
1. Disabled antitheft system
2. Replaced battery
3. Replaced crankshaft position sensor
4. Or no repair, the car just decides to work after sitting for a couple hours???
 
Now Brown and Brown Hyundai wants me to pay $600 to $700 to replace the same crankshaft sensor which was replaced when I was told would fix the ignition problem 3 years ago.
Am I expected to pay Hyundai $600 plus dollars every year to two years replacing this same sensor because they refuse to diagnose the most probable wiring problem in the engine compartment? They have not troubleshot the wiring because they have said the computer gave a code for the sensor and that is all they are going to replace. I asked if they had access to maintenance records from the repair done in Texas and was told that Hyundai does not have a central database, save for warranty work and these repairs were not covered under warranty. They did nothing to attempt to verify the repair I had had done previously on the same sensor. This is how I'm treated being on active duty in the military and have to deal with mulitple dealerships in several states with a problematic car.
I was an aircraft mechanic for the first 15 years I was in the military and I am confident there is a wiring problem associated with this issue that is not being addressed. Statefarm should have demanded it was repaired from the getgo and Hyundai should be honoring the repair work they did in Texas instead of telling me I have to pay $600 more dollars to replace the same sensor AGAIN.
I won't even comment on the treatment I have received from the service department at Brown and Brown Hyundai. Respect is something that is earned and the way they have treated me and my family is not deserving.

#41 of 52 Re: 75,000 mile scheduled service [ray_h1] by rick7739

May 20, 2010 (7:29 am)

Replying to: ray_h1 (Dec 12, 2006 6:35 pm)
Somewhat similar warranty question. I am on a lengthy work assignment in a state
other than where I purchased my Sonata ( new ). I have 22,000 miles on the vehicle, so I took it to a Hyundai Dealer since the maintenance manual calls for an oil change, inspection and tire rotation. The dealer called advising me to get a power steering flush and a fuel system flush as well as a front end alignment. I understand the many factors that could dictate the need for a front end alignment,
but a power steering and fuel system flush at 22,000 miles ? I said no, thinking that service would be more appropriaye at the 30,000 interval. Now I'm second guessing.

#42 of 52 Re: 75,000 mile scheduled service [rick7739] by LASHAWN

May 20, 2010 (7:52 am)

Replying to: rick7739 (May 20, 2010 7:29 am)
Those are just preventive maintenance services that the dealer is selling you. I work at a dealer and we usually don't recommend those until the vehicle's 30k mile service interval. You can wait until then, it's something that won't void your warranty if you don't have performed.

#43 of 52 30,000 mile service ripoff by stan28

Sep 08, 2010 (8:09 am)

Took my Azera in for 30K service to Browns Hyundai Manassas. Figured they would be doing the services recommended in the owners manual like Transmission Fluid change. 7K miles later I had it in at another dealer who asks me if I had the 30K
service cause my transmission fluid is brown instead of red. Call Browns, they
say "Oh, that's not part of our 30K service" even though the manual calls for
fluid replacement at 30K. So basically all I got for my $411 was an oil change,
the brake dust blown away, a pcv valve and a can of STP thrown into the gas tank. I suppose if my transmission had crapped out they would have blamed me
for not maintaining my transmission. You have to watch these crooks.

#44 of 52 Re: 30,000 mile service ripoff [stan28] by deltheking

Sep 08, 2010 (6:41 pm)

Replying to: stan28 (Sep 08, 2010 8:09 am)
That is a rip off and those guys are crooks. The dealer 30k ,60k services are mostly useless junk -b`cos all they have is a list of inspections and very few actual services. And all those will any way be inspected at any regular oil change. If I wanted the 30/60k services done-- I would get each service done ala carte-like Tranny flush,brake flush,coolant flush etc.. So get all these 4 flushes to be done and ask for a discount as you are getting all of them done at one time.Hope this helps.

#45 of 52 Re: 30,000 mile service ripoff [deltheking] by nj2pa2nc

Sep 09, 2010 (3:19 am)

Replying to: deltheking (Sep 08, 2010 6:41 pm)
I do not ask for the mileage service-I go for a oil /filter change. They do an inspection and let me know what is needed-It is alot cheaper that way.

#46 of 52 Re: NEW TO THE HYUNDAI GAME by lolakitty

Jul 26, 2011 (1:10 pm)

Replying to: nj2pa2nc (Sep 09, 2010 3:19 am)
JUST HAD MY FIRST OFFICIAL SCHED MAINT TODAY. LUCKLY IT WAS ONLY $95. ALL MY PREVIOUS CARS - NEVER WENT BACK TO DEALER AND THEY ALL WERE FINE FOR 13 AND 17 YEARS!. NEVER EVEN CHANGED THE TRANNY FLUID NOT ONCE. NOW IM"HOODWINKED" INTO THESE UNNECESSARY VISITS EVERY SO MANY MILES. WHEN I WAS BUYING ALL THEY SAID WAS OIL CHANGES NO COST. NEVER UTTERED A WORD ABOUT THE REST OF THE BS. WHAT CAN I DO TO PROTECT MYSELF AGAINST THESE OUTRAGEOUS ANTICS AND BECOME EDUCATED TO THIS GAME? RETIRED SENIOR CITIZEN

#47 of 52 Re: NEW TO THE HYUNDAI GAME [lolakitty] by backy

Jul 26, 2011 (4:55 pm)

Replying to: lolakitty (Jul 26, 2011 1:10 pm)
You can have your Hyundai serviced anyplace you choose. You can even do the maintenance yourself, if you have the time and skill and desire. Just be sure that all parts used are up to the factory specs, and keep all receipts and a log of all maintenance, just in case you ever need to make a warranty claim and Hyundai asks to see evidence that you followed the maintenance schedule.

#48 of 52 Re: NEW TO THE HYUNDAI GAME [lolakitty] by LASHAWN

Jul 27, 2011 (5:25 am)

Replying to: lolakitty (Jul 26, 2011 1:10 pm)
You should follow the maintenance guide provided in owners manual. If you think their trying to get over on you, than ask why that particular service is not stated in maintenance guide and why they're recommending it.

#49 of 52 Re: NEW TO THE HYUNDAI GAME [backy] by lolakitty

Jul 27, 2011 (8:00 am)

Replying to: backy (Jul 26, 2011 4:55 pm)
Thanks for sharing Backy. I got a laundry list of useless and to me "inspect only" items for the 15,000K visit. Do you know what a BG Deposit Control Serv kit is? that's what i got charged for yesterday. Its on every scheduled dealer visit coming up.... So if I get oil changed at "Quicky lube" how can I be sure they use the oil thats in the manual? Should I ask them to document it on my receipt? . If I return to dealer for next oil change and just want that - will they report i did not have any sched maint done? This is alien to me as all cars I had I never went through this BS. Thanks Again !

Messages Page 5 of 6

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