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Hyundai Maintenance Policy and Service Experiences

33 messages,  Last post on Nov 05, 2008 at 6:18 AM

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#29 of 33 Re: Bumper to Bumper Warranty [myjeepsucks96] by ray_h1 Dec 27, 2006 (2:03 pm)
Replying to: myjeepsucks96 (Dec 27, 2006 7:57 am) )) "...they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank." ((   Filters (any type) are considered routine replacement items, so are not covered after the first year or 12,000 miles of operation. My owner's manual states that the fuel filter is to be replaced at 52,500 miles, so yours went a bit above and beyond the call of duty. According to the 2003 Sonata Shop Manual I own, 6 cylinder models have an in-tank, coarse strainer and a chassis-mounted fine debris filter mounted just forward of the fuel tank on the driver's side of the car. Look for a cylindrically shapped device roughly 3" in diameter and 3 1/2" - 4" (my best guess on the dimensions from looking at the diagram) in length with threaded fittings at either end. The shop manual is unclear whether this physical arrangement applies to our generation 4 cylinder Sonata models. If your car is a 4 cylinder model, the fine filter may, indeed, be mounted inside the tank.
#30 of 33 Re: Bumper to Bumper Warranty [myjeepsucks96] by sonatalover Apr 28, 2007 (1:13 pm)
Replying to: myjeepsucks96 (Dec 27, 2006 7:57 am) I was in the habit of changing my fuel filter every 30,000 miles on my '99 GL. At 30,000 miles I asked my local dealer service manager about replacing the fuel filter on my '03 LX. I was told that, because it is located in the fuel tank, is not designed to be changed unless there is a problem. It's nice to work with a dealer's service department that is honest and not looking to pad their pocketbook at my expense.
#31 of 33 Re: Hyundai Maintenance policy [gottogo] by debbie257 Nov 03, 2008 (12:50 pm)
Replying to: gottogo (Jul 28, 2006 8:57 am) I had trouble with my car and took it to a private mechanic. I called Hyundai Corp. and they said I could have taken my car to any dealership. So I think you're being jerked around and don't want to by from that dealership. You might want to report them to Hyundai Corp.
#32 of 33 Service by dave868 Nov 04, 2008 (8:34 pm)
This is my first experience with Hyundai. I bought a Sonata Limited V6 with nav a month ago. I have experinced some initial issues which I have detialed in another post. It's not so much that issues that bothers me. its the service experience that has concerned me.   I wanted to involve my salesperson, since it involved initial quality issues. It took 6 voicemails over the course of a week just to schedule an appointment. It seems that once I made the purchase, their involvement was over. Now that I have made the appointment, I have had to reschedule, since a loaner car would not be available.   I am hoping that this is not indicative of Hyundai service in general.   Does anyone else have any noteworthy experiences with their dealer? Either good or bad. Replies to this message: retsab (Nov 05, 2008 6:18 am)
#33 of 33 Re: Service [dave868] by retsab Nov 05, 2008 (6:18 am)
Replying to: dave868 (Nov 04, 2008 8:34 pm) I purchased a new GLS 4cyl and had difficulties the first two days with shift lock release on the transmission. The car ended up at the dealership for 32 days, difficul diagnosis and time required in obtaining parts from S. Korea. Just received word that through BBB Lemon Law procedure that I would be supplied a replacement vehicle, which is to arrive in a few days, almost 4 months since I took ownership. Throughout the month of diagnosis and repair and a few return trips for other issue, I could not have been happier with the treatment I received at the Shults Hyundai dealership in Jamestown,NY. They initially had difficulty with the problem as I described it, until they recreated the situation, overnight time period, and experienced the same problem. The service writers, service manager, and mechanics seemed to take an interest in my problem and seemed to go the "extra mile" to make the best of a poor situation by obtaining loaner vehicles ( 4 over the month long situation) quickly, giving me updates and detailed explanations of the steps and difficulties they were having. The only problem, the first day they came to my home with a replacement vehicle and took my car, then returned it six hours later "all fixed". For this "repair" there was no work order writen, which came up at the Lemon Law procedure, it did not impact the result as the determining factor was the excess of 30 days out of service. A Word to the wise, Document everything in the beginning!

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