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Sedans Hyundai Sonata Hyundai Maintenance Policy and Service Experiences
33 messages, Last post on Nov 05, 2008 at 6:18 AM
You are in the Hyundai Sonata Forum. Your Hosts are pat & karens
| I'm hoping someone can help clarify. I was planning on buying a new Sonota and I got a pretty good quote from a dealer that is about an hour from where I live. I then talked to the local dealer...who told me his dealership would only service cars that were bought at his dealership -- so if I bought the car elsewhere they wouldn't service it. This gave me a bad feeling and I am now considering going with the Camry. Has anyone else heard of such a thing? And does anyone have an 800 phone number for Hyundai so I can verify if this is company policy? Thanks for any info or response | |
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Replying to: gottogo (Jul 28, 2006 8:57 am)
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Replying to: gottogo (Jul 28, 2006 8:57 am)
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Replying to: bhmr59 (Jul 28, 2006 9:04 am) I've run into this attitude before at GM dealerships. It is just a sales tactic. The big money at any dealership is in Service Work. It would be foolish for any service department to turn away business, even it the car was bought elsewhere. That's not to say that a Service Manager can't Prioritize service work based on whether or not you bought the car there or not, but they shouldn't refuse to service your car because it was bought somewhere else. Years ago, I did deal with a Service Manager at a Dodge dealership that would give first priority/preference to cars bought from his dealership, but he didn't refuse to work on other cars. |
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Replying to: mossman11 (Jul 28, 2006 9:26 am) Gottogo, if you want to, you should be able to talk to a service advisor at the dealership (withOUT the salesman) and check it out. Sometimes one slimey salesperson does not represent the overall attitude of the dealership (and sometimes it does!).
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Replying to: pat (Jul 28, 2006 12:01 pm) You may be technically correct, but refusing to honor a warranty without a valid reason would not sit well with the State Attorney Generals in most states. The warranty is through Hyundai and the dealers represent the manufacturer. For a dealer to refuse service just because you didn't buy the car from them could be considered failure to honor a valid warranty claim which may in deed be illegal in some states. If a dealer tried to pull that stunt on me, I'd have complaints filed with the manufacturer, BBB, and the State Attorney Generals office so fast it would make their head swim. Dealers don't want that kind of attention focused on them. |
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Replying to: gottogo (Jul 28, 2006 8:57 am) |
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Replying to: gottogo (Jul 28, 2006 8:57 am) |
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Replying to: pat (Jul 28, 2006 12:01 pm) I agree that no automaker or dealership can legally bypass civil-rights legislation, but this issue is universal since there're existing FTC provisions that come into play, pat. Under the 1975 Magnuson-Moss Act, no company franchised to sell product and perform authorized warranty work in the United States can discriminate on the basis of where the product was purchased. Such an exclusion policy would be interpreted as a prohibited "tie-in" provision under that legislation. Hyundai recognizes and alerts its owners accordingly in the warranty supplement booklet included in the fold-over vinyl document pouch: "Deliver the vehicle during regular business service hours to any [emphasis mine] authorized Hyundai dealer to obtain warranty service." Honda's similar statement in its warranty supplement booklet is: "You should take your vehicle, along with proof of purchase, date, to a Honda automobile dealer during his normal service hours." There's nothing about being excluded from any authorized dealership or being forced to return to the selling dealership for a warranty claim in either case. I suspect all other automakers doing business in the 50 states covered under Magnuson-Moss have similar provisions. |
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I'm in no way saying that any Hyundai dealer is justified, nor should it get away with refusing warranty service. (Did you folks read all of my post?) I made a comment that it's not likely that refusing warranty service is illegal. Then I went on to say that I would hope that Hyundai corporate would go after any dealership that did so. I think that's what should happen and I think that's the remedy. I will freely admit I am not exactly familiar with the intimate details of the Magnuson-Moss Act, ray_h1. But I find it hard to believe that a business is legally restrained from refusing service of any sort for the sole reason that the product was not purchased there. Of course I could be wrong - it would be far from the first time! 
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