- #24 of 33
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Re: 75,000 mile scheduled service [orevergreen]
by ray_h1
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Dec 12, 2006 (5:35 pm)
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Replying to: orevergreen (Dec 12, 2006 10:40 am)
I think you really need delve into your vehicle document portfolio that was placed in the glove compartment at delivery and read both your owner's manual and warranty supplement booklets regarding what is and is not covered. Mine (2003 Sonata) states that certain not-covered items will be covered if they have to be replaced during the repair of a covered item/assembly - you may be entitled to some unreimbursed expenses during the trannie exchange. You might need to contact the Hyundai National Consumer Assistance Center for help in obtaining reimbursement from the servicing dealership after verifying with your warranty supplement booklet that you were improperly charged. As to the "75,000 mile" scheduled maintenance, look in your Owner's Manual. That's the ONLY definitive source for what is actually required to maintain your warranty rights. I find it continually perplexing that people allow themselves to be hoodwinked by unscrupulous dealership sales tactics with the monthly coupon mailings of makework service "specials" that have no basis in reality with what automakers require. (Hint: my '03 Sonata's manual lists ONE required service at 75,000 miles - replacing the serpentine accessory belt that drives the P.S. pump, A/C compressor, and alternator on the V6 motor. Hate to tell ya' this, but the only thing close to a "50,000 mile" scheduled maintenance in my '03 Sonata owner's manual is an inspection of that same serpentine drive belt at 52,500 miles - you could've done that yourself just by lifitng the hood and checking for cracking or separations in the belt. Betcha your owner's manual is identical or very similar on these periodic services...) You nice folks got ripped to the tune of $1,568.00, but I'll bet the cashier who processed your credit card was real polite, huh? Finally, free warranty repair work always has to be performed by a franchised Hyundai dealership service department. But, periodic routine procedures that you pay to have done can be performed by either the dealership or any independent shop you choose. Just keep the dated receipts as proof that the work was done. You can even perform routine maintenance yourself if you wish and not jeopardize your warranty rights as long as you keep receipts for materials - oil, filters, spark plugs, etc. and write a brief summary of what you did and date it as evidence that the required work was done on a timely basis. These rights are guaranteed under Federal law in the U.S. - the Magnuson-Moss Act of 1965 and administered by the Federal Trade Commission if a dealership attempts to bully you into believing otherwise. Your new vehicle 5/60 basic and 10/100 powertrain warranties were issued by Hyundai, NOT your dealership. Hyundai Motor America, not any dealership mailing or person, is the final word on warranty issues if there's a conflict with what the dealership tells you. Always make 'em show you in your owner's manual that the service is required. If your selling dealership refuses or can't do that, walk away and drive to another dealership - your selling dealer is not your friend
(Now, gird up your loins, and go forth to do battle!  )
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- #25 of 33
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Re: Bumper to Bumper Warranty [coachk1]
by myjeepsucks96
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Dec 27, 2006 (7:57 am)
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Replying to: coachk1 (Sep 02, 2006 2:49 am)
I bought mine used (2002 in late 05). It came with the remainder of the warranty up to 60,000 mi. At 58,000 mi, 6mos after I bought it, it had problems starting. My boyfriend took it into the dealer for me for an unrelated electrical issue- which they corrected at no charge- and they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank. The part is $150 + $400 labor. I see this is recommended or scheduled maintenance at 50k odd miles. I've never come across something so simple made so difficult.....anyone have a suggestion? Should this have been covered under warranty?
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- #26 of 33
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Re: Bumper to Bumper Warranty [myjeepsucks96]
by cableguy06
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Dec 27, 2006 (10:30 am)
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Replying to: myjeepsucks96 (Dec 27, 2006 7:57 am)
Unfortunately, many manufacturers are placing their fuel pumps inside the tank to keep them running cool. It sounds like, based on what you stated, that the fuel filter is a part of the pump assembly. With Hyundai, and every other manufacturer not warranting normal maintenance items (and the fuel filter is a normal maintenance item), it sounds like you're about to spend $550.00 
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- #27 of 33
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Re: Bumper to Bumper Warranty [cableguy06]
by craigbrooks
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Dec 27, 2006 (11:39 am)
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Replying to: cableguy06 (Dec 27, 2006 10:30 am)
AND not have to worry about the fuel pump going out.
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- #28 of 33
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Re: Bumper to Bumper Warranty [myjeepsucks96]
by fezzy
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Dec 27, 2006 (11:49 am)
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Replying to: myjeepsucks96 (Dec 27, 2006 7:57 am)
I would check the fuel pressure prior to changing out the fuel pump and filter. Unless you are having fuel delivery issues I would not be in a hurry to change out the fuel pump and filter. Since this item is not like an air filter which you have to look at to see if it needs changing, you can have your fuel pump tested from the fuel rail or computer diagnostic.
Yes, changing the filter is noted in the manual but due to stiff regulation of gas stations and refineries there is a slight chance of getting trash into your fuel system. Depending on where you live most stations have/are now required to have a special tanks in the ground that also uses filters in order to prevent spills and waste (contamination). And because gas is normally transported and delivered using a sealed delivery method there is a small chance of contamination (trash) getting into the gas.
This is only my opinion...
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- #29 of 33
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Re: Bumper to Bumper Warranty [myjeepsucks96]
by ray_h1
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Dec 27, 2006 (2:03 pm)
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Replying to: myjeepsucks96 (Dec 27, 2006 7:57 am)
)) "...they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank." ((
Filters (any type) are considered routine replacement items, so are not covered after the first year or 12,000 miles of operation. My owner's manual states that the fuel filter is to be replaced at 52,500 miles, so yours went a bit above and beyond the call of duty. According to the 2003 Sonata Shop Manual I own, 6 cylinder models have an in-tank, coarse strainer and a chassis-mounted fine debris filter mounted just forward of the fuel tank on the driver's side of the car. Look for a cylindrically shapped device roughly 3" in diameter and 3 1/2" - 4" (my best guess on the dimensions from looking at the diagram) in length with threaded fittings at either end. The shop manual is unclear whether this physical arrangement applies to our generation 4 cylinder Sonata models. If your car is a 4 cylinder model, the fine filter may, indeed, be mounted inside the tank.
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- #30 of 33
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Re: Bumper to Bumper Warranty [myjeepsucks96]
by sonatalover
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Apr 28, 2007 (1:13 pm)
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Replying to: myjeepsucks96 (Dec 27, 2006 7:57 am)
I was in the habit of changing my fuel filter every 30,000 miles on my '99 GL. At 30,000 miles I asked my local dealer service manager about replacing the fuel filter on my '03 LX. I was told that, because it is located in the fuel tank, is not designed to be changed unless there is a problem. It's nice to work with a dealer's service department that is honest and not looking to pad their pocketbook at my expense.
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- #31 of 33
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Re: Hyundai Maintenance policy [gottogo]
by debbie257
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Nov 03, 2008 (12:50 pm)
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Replying to: gottogo (Jul 28, 2006 8:57 am)
I had trouble with my car and took it to a private mechanic. I called Hyundai Corp. and they said I could have taken my car to any dealership. So I think you're being jerked around and don't want to by from that dealership. You might want to report them to Hyundai Corp.
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- #32 of 33
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Service
by dave868
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Nov 04, 2008 (8:34 pm)
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This is my first experience with Hyundai. I bought a Sonata Limited V6 with nav a month ago. I have experinced some initial issues which I have detialed in another post. It's not so much that issues that bothers me. its the service experience that has concerned me.
I wanted to involve my salesperson, since it involved initial quality issues. It took 6 voicemails over the course of a week just to schedule an appointment. It seems that once I made the purchase, their involvement was over. Now that I have made the appointment, I have had to reschedule, since a loaner car would not be available.
I am hoping that this is not indicative of Hyundai service in general.
Does anyone else have any noteworthy experiences with their dealer? Either good or bad.
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- #33 of 33
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Re: Service [dave868]
by retsab
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Nov 05, 2008 (6:18 am)
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Replying to: dave868 (Nov 04, 2008 8:34 pm)
I purchased a new GLS 4cyl and had difficulties the first two days with shift lock release on the transmission. The car ended up at the dealership for 32 days, difficul diagnosis and time required in obtaining parts from S. Korea. Just received word that through BBB Lemon Law procedure that I would be supplied a replacement vehicle, which is to arrive in a few days, almost 4 months since I took ownership. Throughout the month of diagnosis and repair and a few return trips for other issue, I could not have been happier with the treatment I received at the Shults Hyundai dealership in Jamestown,NY. They initially had difficulty with the problem as I described it, until they recreated the situation, overnight time period, and experienced the same problem. The service writers, service manager, and mechanics seemed to take an interest in my problem and seemed to go the "extra mile" to make the best of a poor situation by obtaining loaner vehicles ( 4 over the month long situation) quickly, giving me updates and detailed explanations of the steps and difficulties they were having. The only problem, the first day they came to my home with a replacement vehicle and took my car, then returned it six hours later "all fixed". For this "repair" there was no work order writen, which came up at the Lemon Law procedure, it did not impact the result as the determining factor was the excess of 30 days out of service. A Word to the wise, Document everything in the beginning!
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