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Hyundai Maintenance Policy and Service Experiences

52 messages,  Last post on Jul 27, 2011 at 11:33 AM

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What is this discussion about? Hyundai Sonata

Messages Page 6 of 6

#43 of 52 30,000 mile service ripoff by stan28

Sep 08, 2010 (8:09 am)

Took my Azera in for 30K service to Browns Hyundai Manassas. Figured they would be doing the services recommended in the owners manual like Transmission Fluid change. 7K miles later I had it in at another dealer who asks me if I had the 30K
service cause my transmission fluid is brown instead of red. Call Browns, they
say "Oh, that's not part of our 30K service" even though the manual calls for
fluid replacement at 30K. So basically all I got for my $411 was an oil change,
the brake dust blown away, a pcv valve and a can of STP thrown into the gas tank. I suppose if my transmission had crapped out they would have blamed me
for not maintaining my transmission. You have to watch these crooks.

#44 of 52 Re: 30,000 mile service ripoff [stan28] by deltheking

Sep 08, 2010 (6:41 pm)

Replying to: stan28 (Sep 08, 2010 8:09 am)
That is a rip off and those guys are crooks. The dealer 30k ,60k services are mostly useless junk -b`cos all they have is a list of inspections and very few actual services. And all those will any way be inspected at any regular oil change. If I wanted the 30/60k services done-- I would get each service done ala carte-like Tranny flush,brake flush,coolant flush etc.. So get all these 4 flushes to be done and ask for a discount as you are getting all of them done at one time.Hope this helps.

#45 of 52 Re: 30,000 mile service ripoff [deltheking] by nj2pa2nc

Sep 09, 2010 (3:19 am)

Replying to: deltheking (Sep 08, 2010 6:41 pm)
I do not ask for the mileage service-I go for a oil /filter change. They do an inspection and let me know what is needed-It is alot cheaper that way.

#46 of 52 Re: NEW TO THE HYUNDAI GAME by lolakitty

Jul 26, 2011 (1:10 pm)

Replying to: nj2pa2nc (Sep 09, 2010 3:19 am)
JUST HAD MY FIRST OFFICIAL SCHED MAINT TODAY. LUCKLY IT WAS ONLY $95. ALL MY PREVIOUS CARS - NEVER WENT BACK TO DEALER AND THEY ALL WERE FINE FOR 13 AND 17 YEARS!. NEVER EVEN CHANGED THE TRANNY FLUID NOT ONCE. NOW IM"HOODWINKED" INTO THESE UNNECESSARY VISITS EVERY SO MANY MILES. WHEN I WAS BUYING ALL THEY SAID WAS OIL CHANGES NO COST. NEVER UTTERED A WORD ABOUT THE REST OF THE BS. WHAT CAN I DO TO PROTECT MYSELF AGAINST THESE OUTRAGEOUS ANTICS AND BECOME EDUCATED TO THIS GAME? RETIRED SENIOR CITIZEN

#47 of 52 Re: NEW TO THE HYUNDAI GAME [lolakitty] by backy

Jul 26, 2011 (4:55 pm)

Replying to: lolakitty (Jul 26, 2011 1:10 pm)
You can have your Hyundai serviced anyplace you choose. You can even do the maintenance yourself, if you have the time and skill and desire. Just be sure that all parts used are up to the factory specs, and keep all receipts and a log of all maintenance, just in case you ever need to make a warranty claim and Hyundai asks to see evidence that you followed the maintenance schedule.

#48 of 52 Re: NEW TO THE HYUNDAI GAME [lolakitty] by LASHAWN

Jul 27, 2011 (5:25 am)

Replying to: lolakitty (Jul 26, 2011 1:10 pm)
You should follow the maintenance guide provided in owners manual. If you think their trying to get over on you, than ask why that particular service is not stated in maintenance guide and why they're recommending it.

#49 of 52 Re: NEW TO THE HYUNDAI GAME [backy] by lolakitty

Jul 27, 2011 (8:00 am)

Replying to: backy (Jul 26, 2011 4:55 pm)
Thanks for sharing Backy. I got a laundry list of useless and to me "inspect only" items for the 15,000K visit. Do you know what a BG Deposit Control Serv kit is? that's what i got charged for yesterday. Its on every scheduled dealer visit coming up.... So if I get oil changed at "Quicky lube" how can I be sure they use the oil thats in the manual? Should I ask them to document it on my receipt? . If I return to dealer for next oil change and just want that - will they report i did not have any sched maint done? This is alien to me as all cars I had I never went through this BS. Thanks Again !

#50 of 52 Re: NEW TO THE HYUNDAI GAME [LASHAWN] by lolakitty

Jul 27, 2011 (8:02 am)

Replying to: LASHAWN (Jul 27, 2011 5:25 am)
Hi Lashawn
 
I am going to do just as you suggested......and hope I don't labeled a
real #)*$&!

#51 of 52 Re: NEW TO THE HYUNDAI GAME [lolakitty] by kirstie_h HOST

Jul 27, 2011 (9:42 am)

Replying to: lolakitty (Jul 27, 2011 8:02 am)
Would you really want to do business with a service center that gets irritated by you (politely) asking them to explain why they feel you need a particular service? I mean, you wouldn't let a doctor just tell you he recommended minor surgery without telling you why. You wouldn't pay someone to replace the roof on your house before it needed replacing just because they said you should. No shame in questioning your mechanic!

#52 of 52 Re: NEW TO THE HYUNDAI GAME [lolakitty] by backy

Jul 27, 2011 (11:33 am)

Replying to: lolakitty (Jul 27, 2011 8:00 am)
Do you know what a BG Deposit Control Serv kit is?
 
No. When you take a car in for scheduled service, bring the service schedule from the owner's manual with you, show it to the service writer, and say "These are the services I want done. Don't do anything else unless you clear it with me first." But be sure you have at least the manufacturer's specified maintenance done while the warranty is in force... if you want to avoid problems with warranty claims later, should you have one. That's true for all cars, not just Hyundais.
 
So if I get oil changed at "Quicky lube" how can I be sure they use the oil thats in the manual? Should I ask them to document it on my receipt?

Yes you should. And show them the oil spec from the owner's manual and have them confirm they'll use that spec or better. Also be careful on oil filters--they are not created equal. If I didn't get free oil changes on my 2 Hyundais from the dealer, I'd buy Hyundai oil filters (and the oil plug washers) for them and bring them along for the oil change. Most places will give you a discount if you bring your own filter.
 
You've never been through this, but I'll bet you never had a car with a 10-year warranty before, eh?

Messages Page 6 of 6

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