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Nissan Customer Service

23 messages,  Last post on Jan 21, 2012 at 10:26 PM

You are in the Nissan Maxima Forum.

What is this discussion about? Nissan Maxima

Messages Page 2 of 3

#5 of 23 Frederick Nissan / Nissan North America by boxtwo

Jul 30, 2007 (10:07 am)

I wanted to caution everyone about using Frederick Nissan in Frederick, MD and dealing with Nissan North America (NNA) for warranty repairs.
 
My 2002 Maxima was at Frederick Nissan for a transmission slip while under warranty. The service department did not repair the vehicle, but patched it along until it was out of warranty. Tim Hardee, the service manager, refused to assist me in the repair, and he claimed that the vehicle was not "properly maintained."
 
When I went to NNA's customer service department and opened a claim, Philip Henry, Jeffrey Booker, and Jonathan Renick all worked on the case with the final result being that it would not be covered due to a lack of maintenance. I also filed a claim with the Better Business Bureau Autoline Program, the Maryland Better Business Bureau, the Fair Trade Commission, and The Maryland Office of the State Attorney General.
 
Frederick Nissan and NNA never had any documentation about any prior routine maintenance (oil changes, trans fluid changes, etc.) from two other Nissan dealers and Jiffy Lube. I have all service records that correspond 100% to the requirements stated in the Nissan Warranty. NNA made their decision on incomplete information and they have been totally unwilling to receive my information but based their decision entirely on what Frederick Nissan told them.
 
NNA has violated the Magnusson-Moss Warranty Act, a federal act stating that any vehicle issue brought to the attention of the dealer prior to the expiration of the warranty, is covered under that warranty. Again, I have records stating that I complied with the warranty in full, but Frederick Nissan and NNA have never taken that into consideration.
 
“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name...” (15 U.S.C. 2302(C)).
 
My warning is simple, keep records of EVERYTHING! Even then, Nissan will string you along. I have attempted to contact Jeffrey Booker from NNA 27 times without a return phone call. I have attempted to contact Jonathan Renick 7 times via email without a return email. This has been on-going since April 27, 2007.
 
I hope nobody else has to go through what I have had to deal with for the past three months and I would certainly be cautious about using Frederick Nissan for any purchases or service since they do not stand behind their customers.
 
The final result? I traded the Maxima for a Subaru. Nissan has lost a customer and there is nothing they will ever be able to do to regain my trust/business.
 
If anyone wants more information, please feel free to contact me: boxtwoearthlink.net

#6 of 23 Re: Frederick Nissan / Nissan North America [boxtwo] by pat

Jul 30, 2007 (10:42 am)

Replying to: boxtwo (Jul 30, 2007 10:07 am)
You might like to visit our new Dealer Ratings & Reviews feature.

#7 of 23 Re: Frederick Nissan / Nissan North America [pat] by boxtwo

Jul 30, 2007 (10:50 am)

Replying to: pat (Jul 30, 2007 10:42 am)
Thanks for the tip! I did that first, before I foudn the forum.

#8 of 23 Re: Frederick Nissan / Nissan North America [boxtwo] by pat

Jul 30, 2007 (11:16 am)

Replying to: boxtwo (Jul 30, 2007 10:50 am)
Good! Sorry to hear of your experiences, but thanks for sharing them. Welcome to CarSpace!

#9 of 23 Re: Frederick Nissan / Nissan North America [pat] by boxtwo

Jul 30, 2007 (2:42 pm)

Replying to: pat (Jul 30, 2007 11:16 am)
Thanks for the welcoming! I am a big proponent of sharing experiences in an era with so many choices. I truly hope nobody ever has to go through what I did with Frederick Nissan and NNA.

#10 of 23 2004 Nissan Maxima SE Bose Stereo by carlosnelson

Aug 06, 2007 (8:42 am)

I purchased my Nissan Maxima on 7-9-04 with a 3yr. or 36K warranty. I did not get an extended warranty as I was told by my salesman that if you notice Nissan's run forever. On 7-9-07 my car was out of warranty with only 26,232 on the odometer. On 7-25-07 my Bose stereo mainly cd player started acting crazy. When a cd was placed in the deck it kept saying loading disc for about 10 sec. & then push eject would pop up on the screen. I contacted dealer & they stated car that car was out of warranty & it was nothing they could do for me. I then contacted Nissan Corp. & explained to them what was going on & they stated there was nothing they could for me in so many words. SO I SAY THIS TO ALL EITHER SPEND THE EXTRA MONEY ON THE WARRANTY OR BUY AN INFINITE INSTEAD.

#11 of 23 Nissan Sentra 1993 XE by aqeel

Dec 10, 2007 (8:31 am)

I have 1993 Nissan Sentra XE about 107000 miles and no engine problem, no transmision problems. Recently I am facing problem with seat belt that the light is on in the dash board and a buzzer that alerts you. The sealt belt motor in the left driver side door gives a sounds sometimes even if the engine is shut off. This causes the battery to drain and sepecially at night time the battery is not taking any load and it causes the engine to shut off. I replaced a new 700 AMPH battery about a week ago and still have problems. I have also replaced the alternater about a year ago. Can some body helps me what can be the possible solution to the problem.

#12 of 23 Warranty of Front Struts on 1996 Maxima by hijacker

Jan 03, 2008 (1:07 pm)

I bought my 1996 Maxima brand new in October of that year. My previous car, a 1990 Maxima, was totaled and we needed a new car. I was very impressed with the '90 so my wife and I opted to look at the new cars and bought this one. For the next 10 years we were very satisfied with and had no maintenance issues other than oil changes and filter changes as spelled out in the manual. These we performed ourselves. In July 2006 my wife, who is the primary driver, said "it doesn't sound right and making a lot of noises". I looked it over and determined it would be best to have a dealership service center do the work. A total of $3000.00 dollars worth of work was performed in August of that year (there were multiple issues on the car to deal with and I was not capable to do them) and, all in all, we were satisfied with the outcome. Among the parts replaced were the front struts at $185.00 apiece plus alignment and labor costs.
 
In December 2007 my wife and my daughter, who also drives the car occasionally, noticed some knocking and clunking in the right front. My son checked it out and said the front passenger side strut was bad and I had to concur with him as I had watched him check it out. The warranty on the struts is 12 months/12,000 miles or whichever occurs first. Being as it had just been over a year since a new strut was installed I figured it had to be a defective part and should be replaced free of charge, especially since it was a Certified Nissan Part. I took it to the service center, explained my concerns and the Service Manager said that he would call the Company and get the go-ahead to replace free of charge after they looked it over and confirmed what I had said. I said thank you and left.
 
About 3 hours later I received a call from technician at the Service Center, not the Service Manager, and he validated my claim as to the bad strut, but told me the Company "declined" to do anything at all. I informed the technician that if this was a brand new Nissan Strut it should have lasted longer than 1 year. The originals lasted for almost 10 years and I asked him to explain why "their" new struts should fail in 1 year. I told him: "With my 42 years of automotive mechanical experience, I can tell you without a doubt that this product failed because of a defect in material or workmanship. Do you not feel the same?" He could not answer me. I then told him that I would be in to pick up my car and that I will NEVER purchase a Nissan product again in my lifetime!

#13 of 23 used 2005 nissan warrenty by ownby

May 15, 2008 (8:36 am)

well i think it is really odd that alot of people have had problems with nissan customer support! I bought my 2005 sentra may of 08'. I had the warranty transfered to me and i was on my way. And with out fail they fixed my stereo, power windows. and the back trunk. These were all do to the previous owner misstriting the vehicle. But since I was new to the vehicle they gladly fixed mky car free of charge! NISSAN IS VEREY DEPENDABLE. Most people need to read carfully, warrantys are only made to last so long! Ifd its out suck it up and replace it!

#14 of 23 Re: Nissan Customer Service [brandy06] by josepi1234

Feb 03, 2010 (7:07 am)

Replying to: brandy06 (Jul 28, 2006 9:46 am)
Not surprised, my 2010 Altima with 1200 miles just blew the shortblock because coolant leak into the cylinders. Not happy. Now I have a brand new car with who knows what under the hood. Im sure the engine wont go in like factory and i'll have all sorts of nonsense to deal with until i trade this car in ... for a honda.

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