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Nissan Customer Service

23 messages,  Last post on Jan 21, 2012 at 10:26 PM

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What is this discussion about? Nissan Maxima

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#16 of 23 Now I Know Why Nissan is Ranked Near the Bottom for CS! by smarty666

Apr 09, 2010 (8:23 am)

Well, just got off the phone from Nissan Consumer Affairs about my 2010 Max about a continued problem with my front passenger seat shaking/vibrating when no one sits in it while I'm driving. Had a fix done last October but still having problems.
 
I can really see why, after speaking to Nissan Consumer Affairs why Nissan/Infiniti is ranked near the bottom of the industry for customer service/satisfaction.
 
Basically, I got a whole song and dance from them, oh the dealership says they could not produce any of the problems I complained about, which is a lie I told her since you can visually see the seat shaking, especially on secondary roads and going over bumps, and that the technicians at the dealership lie about not seeing it so that they don't have to deal with the problem. In part of my letter, I suggested to Nissan something they could do to the Maxima to prevent this problem from happening in future models and then she gives me the BS, "Oh, by law we can not accept any customer recommendations for product improvement so I can not pass this on to the appropriate department." She even wouldn't admit the fact, and my Nissan dealership showed me, that there is a TSB on the front driver and passenger seats due to the very same problems I'm having, thats from the dealership mind you, not me. How very small of Nissan. God help anybody who has a serious problem with their Nissan or Infiniti products and getting help from Nissan HQs!
 
I went almost livid on her butt! I told her that was such a bunch of bs because I've submitted product improvements to Acura, MB, Lexus, Honda, etc over the years, all who welcomed my input and told me they would pass it along to their design departments. It really shows you how poor Nissan customer service is when they won't accept customer recommendations/improvement suggestions (remember they are only suggestions, I'm not telling them they HAVE to do anything) while their competitors do! Nissan will always be in fifth or sixth place in this country if their dealerships and corporate level have this kind of crappy customer service attitude.
 
She told me to take my vehicle to another Nissan dealership if I'm not getting results at my local one so I might just have to do that.
 
Oh, I did quote to her the JD Power article stating the survey results for 2010 customer service showing that Nissan/Infiniti was near the bottom of the industry and she didn't know what to say. She just kept stuttering and stuttering after quoting that site and article to her. I recommend to anyone else on here who isn't satisfied or being treated poorly by Nissan dealerships or corporate HQs to quote that JD Power article to them. Here is the link for anyone who hasn't seen it.
 
http://www.autoblog.com/gallery/2010-jd-power-csi-study/#2
 
http://www.autoblog.com/gallery/2010-jd-power-csi-study/#3
 
I feel bad, because despite these minor problems with my Maxima, I really love the car overall but I don't know if I would get another Nissan or Infiniti after the really lousy customer service they have given me at the dealership and corporate level. I mean, for a 38k dollar vehicle, I should be getting better service then this. For less money on my Acura, I get treated better by them then I ever had by Infiniti or Nissan!
 
What a Shame!

#17 of 23 Nissan Customer Service/2010 Maxima Issues by mclark668

Apr 15, 2010 (7:50 pm)

I purchased a 2010 Maxima from Kline Nissan in St. Paul MN on 12/30/09 to take advantage of the sales tax deduction. I immediately began having problems with the climate controlled seat. It is now 4/15 and my car has undergone 5-6 repairs and the interior is completely disassembled sitting all over the floor at Kline.
They finally flew in a factory representative who is supposed to fix it. He has had it for four days and wants to keep it into next week. Nissan has been slow to respond and the dealership has provided only marginal assistance. I've had to open a case with the BBB to even get their attention. In addition, my sound system is not working properly. This is very disappointing for $35k+. No one has offered me so much as an apology.

#18 of 23 Re: Now I Know Why Nissan is Ranked Near the Bottom for CS! [smarty666] by geemail

May 22, 2010 (9:37 am)

Replying to: smarty666 (Apr 09, 2010 8:23 am)
My passenger seat shakes too. I guess I didn't think of taking it in for this issue. I have another problem. My service engine light keeps coming on. They tell me it's a "pressure leak" as if I didn't get the gas cap tight. But it keeps happening. This is the 4th time now. They replaced the cap last time. I'm to the point of demanding a different car. I will give them one more chance to fix it. They have been good though, curteous, understanding and accomodating. But I am worried about being in my lease for another 3 yrs! It's only 2600 miles now. ?

#19 of 23 Re: Now I Know Why Nissan is Ranked Near the Bottom for CS! [geemail] by smarty666

May 22, 2010 (11:14 am)

Replying to: geemail (May 22, 2010 9:37 am)
If you have a 2009, then the service engine soon light is a common problem on that model year. I know a couple of guys on Maxima.com who went through hell trying to fix it. Some had it related to the gas cap and needed to replace that 3 times before the light stopped coming on! Go figure

#20 of 23 Re: Now I Know Why Nissan is Ranked Near the Bottom for CS! [smarty666] by sofedup

Jul 14, 2010 (7:04 am)

Replying to: smarty666 (Apr 09, 2010 8:23 am)
I totally agree with why they are at the bottom. I too loved my car but I never thought I would have had 6 months of problems w/my 2009 Nissan Maxima that is not a year old yet. I have had issues with the air since the beginning, then the heat in the winter, now back to summer and has been in repair since April 2, 2010, because they claim its normal for air to get warmer to "cool" off the cabin. I am not accepting that crap you have made a lemon and won't replace it. Consumer Affairs has been sending a tech since May 20, he finally came last week but the service manager wouldnt call me to tell he was here "WHY"??? I am now dealing with level above the affairs in the Manufacturers office. This is my 3rd Nissan, probably my last just for the fact that loyalty means nothing for the treatment I have received for the past 4 1/2 months!!!

#21 of 23 Non Stop Issues With My 2010 Maxima by jamison222

Jul 15, 2010 (5:04 pm)

Well, I purchased a brand new 2010 Maxima Sport 3.5SV, black on black. Sharp looking car but looks have been deceiving! I bought the car from the dealer first week in May 2010. Since then... I have sent the car to the dealer about 5 times...
 
-the rotors have been replaced twice
-the wheels re-balanced twice
-erratic and irregular idling issue (apparently new dealer software disk came last week for update)
-wheel alignment
-rear passenger window (streak/scratch from within door)
-rust inside tailpipes (now removed)
 
Still the car looks good... but drives strangely rough. Lots of vibration, or pulsing in the gas peddle and steering wheel has episodes of grinding or vibration... all tied to putting foot on the gas in shifting gear. CVT seems a bit sluggish at times.... not much more to say.
 
The dealer has been terrific in dealing with the issues... but now my car has 5000kms on it... still have the steering wheel and peddle issue. What to do?
I bought the Nissan extended 160,000/6 year warranty for piece of mind... but the way the car drives now... not sure. Disappointed really. Totally.

#22 of 23 Re: Non Stop Issues With My 2010 Maxima [jamison222] by smarty666

Jul 15, 2010 (6:10 pm)

Replying to: jamison222 (Jul 15, 2010 5:04 pm)
having the same issues with the vibrations! Finally found out, it all has to do with the OEM Goodyear RS-A tires! They are known for inherent vibration issues and Nissan knows this but b/c the Max is a 4 door sports sedan, they felt that rough sensations, vibrations, etc are normal for a car like this!
 
If money is not object, slap some Michelin Primacy MXV4s on and about 90% of your vibration, road noise, ride quality, feeling the road imperfections will be gone!
 
The other stuff, I don't know what to tell you.

#23 of 23 No Heat In My O9 Max by curveygirl

Jan 21, 2012 (10:26 pm)

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