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Nissan Customer Service

13 messages,  Last post on May 15, 2008 at 7:36 AM

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#12 of 13 Warranty of Front Struts on 1996 Maxima by hijacker Jan 03, 2008 (12:07 pm)
I bought my 1996 Maxima brand new in October of that year. My previous car, a 1990 Maxima, was totaled and we needed a new car. I was very impressed with the '90 so my wife and I opted to look at the new cars and bought this one. For the next 10 years we were very satisfied with and had no maintenance issues other than oil changes and filter changes as spelled out in the manual. These we performed ourselves. In July 2006 my wife, who is the primary driver, said "it doesn't sound right and making a lot of noises". I looked it over and determined it would be best to have a dealership service center do the work. A total of $3000.00 dollars worth of work was performed in August of that year (there were multiple issues on the car to deal with and I was not capable to do them) and, all in all, we were satisfied with the outcome. Among the parts replaced were the front struts at $185.00 apiece plus alignment and labor costs.   In December 2007 my wife and my daughter, who also drives the car occasionally, noticed some knocking and clunking in the right front. My son checked it out and said the front passenger side strut was bad and I had to concur with him as I had watched him check it out. The warranty on the struts is 12 months/12,000 miles or whichever occurs first. Being as it had just been over a year since a new strut was installed I figured it had to be a defective part and should be replaced free of charge, especially since it was a Certified Nissan Part. I took it to the service center, explained my concerns and the Service Manager said that he would call the Company and get the go-ahead to replace free of charge after they looked it over and confirmed what I had said. I said thank you and left.   About 3 hours later I received a call from technician at the Service Center, not the Service Manager, and he validated my claim as to the bad strut, but told me the Company "declined" to do anything at all. I informed the technician that if this was a brand new Nissan Strut it should have lasted longer than 1 year. The originals lasted for almost 10 years and I asked him to explain why "their" new struts should fail in 1 year. I told him: "With my 42 years of automotive mechanical experience, I can tell you without a doubt that this product failed because of a defect in material or workmanship. Do you not feel the same?" He could not answer me. I then told him that I would be in to pick up my car and that I will NEVER purchase a Nissan product again in my lifetime!
#13 of 13 used 2005 nissan warrenty by ownby May 15, 2008 (7:36 am)
well i think it is really odd that alot of people have had problems with nissan customer support! I bought my 2005 sentra may of 08'. I had the warranty transfered to me and i was on my way. And with out fail they fixed my stereo, power windows. and the back trunk. These were all do to the previous owner misstriting the vehicle. But since I was new to the vehicle they gladly fixed mky car free of charge! NISSAN IS VEREY DEPENDABLE. Most people need to read carfully, warrantys are only made to last so long! Ifd its out suck it up and replace it!

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