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Sedans Ford Five Hundred/Mercury Montego Ford Five Hundred/Mercury Montego: Maintenance & Repair
182 messages, Last post on Oct 23, 2009 at 12:59 PM
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Replying to: gemini6 (Oct 21, 2007 8:19 pm) EXTENDED COVERAGE PROGRAM 07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear --------------------------------------------------------------------------------- Frank M. Ligon Director Service Engineering Operations Ford Customer Service Division Ford Motor Company P.O. Box 1904 Dearborn, Michigan 48121 July 3, 2007 TO: All U.S. Ford and Lincoln Mercury Dealers SUBJECT: Customer Satisfaction Program 07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear PROGRAM TERMS This program extends the warranty coverage of the rear brake pads to 3 years of service or 36,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already accumulated more than 36,000 miles, this coverage will last until December 31, 2007. This program provides one-time replacement coverage, and is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Certain 2005 through 2007 Model Year Ford Five Hundred, Mercury Montego FWD & AWD and Ford Freestyle FWD vehicles built at the Chicago Assembly Plant from Job #1 2005 through November 28, 2006. Certain 2005 through 2007 Model Year Ford Freestyle AWD Vehicles built at the Chicago Assembly Plant from Job #1 2005 through Job Last 2007. Affected vehicles are identified in OASIS. REASON FOR PROVIDING ADDITIONAL COVERAGE Some of the affected vehicles may have had direct exposure to moisture for an extended period that may have caused the pads to swell and create a slight drag condition. Low levels of brake drag might not be noticed by a customer, but could lead to premature brake pad wear and excessive brake dust. SERVICE ACTION 2005 through 2007 FWD and AWD Ford Five Hundred, Mercury Montego & FWD Freestyle Vehicles If an affected vehicle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the rear brake pads and if necessary, turn or replace the rear rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner. 2005 through 2007 AWD Freestyle Vehicles Due to the configuration of the braking system on AWD Freestyle vehicles the front brake pads must be replaced when rear brake pads are replaced. Therefore, this program will allow replacement of front brake pads, but only if the rear brake pads require replacement during the same visit. If an affected AWD Freestyle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the front and rear brake pads and if necessary, turn or replace the rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner. NOTE: Brake pad inspection is part of normal maintenance and is not covered as part of this program. If the vehicle is within this extended time and mileage coverage and the owner experiences a brake system symptom or during a normal maintenance inspection (brakes every 15,000 miles or more often, per the Scheduled Maintenance Guide) the vehicle's rear brake pads are found to have less than 3 millimeters (0.118 inch) of lining material, then Ford Motor Company will cover the cost of replacing the rear brake pads. OWNER NOTIFICATION MAILING SCHEDULE Mailing will begin July 9, 2007. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Customer Notification Letter QUESTIONS & ASSISTANCE Special Service Support Center (Dealer Only) . .1-800-325-5621 |
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The surveys are all based on "Things Gone Wrong". The is no difference made between a customer who says "my transmission failed" and the customer who says "the cup holder is 2 small" Accordinly, these surveys reflect not only quality, but also how well the vehicle meets the expectations of its customers. To some extent they reflect the dealers who better match their customer with ideal cars. I think the reason the Mercurys are doing better is that Mercury buyers represent a demographic Ford is better at meeting the expectations of and possibly better dealers and the lack of pick-up sales. Mark. |
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Replying to: zhuge (Oct 18, 2006 6:48 pm) |
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I have a 2005 500 that started losing power on the freeway and the wrench light comes on. Turning off the car and restarting seems to solve the problem. This started happening at 30K miles. I took it to two different Ford dealers and neither said they could find a problem. Now I have 44K miles and the problem continues to happen. It is very dangerous to lose power and speed on the freeway then have to pull off to restart the car. Any ideas? Also had to do rear brakes  15K miles. At 44K it appears my power steering is going out as well. You say Ford sales are down??
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Replying to: dirkh2 (Jan 05, 2008 1:53 pm) It sounds like the same problem. If you do not have an extended warranty...it's expensive. Good luck!! |
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| When I accelerate to pass someone on th highway, the whole car "bucks" like there is bad gas or something. This happens at all speeds, but mostly at speeds over 60 mph. | |
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Replying to: tharroun (Jan 11, 2008 4:55 pm)
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Replying to: bdyment (Jan 12, 2008 5:28 am) Thanks.
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Replying to: gemini6 (Oct 21, 2007 8:19 pm) Just curious, did you get that fix? |
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My car wouldn't start the other morning so I had it towed to the dealer (with 225 miles left on the original warranty... THAT'S a first)... anyway, they said there was a "cold start" update that they implemented and he "sold" me on a number of maintenance items... (I'm religious about keeping up with the maintenance on my vehicles and had many things done at 30,000...) Even though I had the injectors serviced just 3 months ago, he said they needed to be done again... and this is the one that REALLY bothered me... he said the rear differential oil smelled "burned"... mind you I've got just shy of 36,000 on the car... my brother told me that probably wasn't true and I was just "taken"... I looked in the "scheduled maintenance" book and see NOTHING on the rear differential... it does say the injectors should be cleaned/flushed at 30,000 (which I did)... so my question is... "Did I get "taken"...?... or do I have something seriously wrong with my injectors and differential...?" Unfortunately I think it's probably the former... I am going to call the dealer this morning and "challenge" these "repairs"...
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