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Ford Five Hundred/Mercury Montego Maintenance & Repair

258 messages,  Last post on Jun 19, 2013 at 9:01 AM

You are in the Ford Five Hundred/Mercury Montego Forum.

What is this discussion about? Ford Five Hundred, Mercury Montego, Sedan

Messages Page 9 of 26

#80 of 258 Re: brakes [gemini6] by times2

Oct 22, 2007 (5:10 am)

Replying to: gemini6 (Oct 21, 2007 9:19 pm)
Well - hopefully, this will be a one-shot deal, per the warranty replacement program. Seems like the factory rear brakes were stored in damp conditions, which caused the problem. I just had my done last week under warranty at about 33,000 miles. The rotors were OK, so they just turned them to clean them up and put the new pads on. Here's the warranty letter if you need it.
 
EXTENDED COVERAGE PROGRAM
07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
 
---------------------------------------------------------------------------------
 
Frank M. Ligon
Director
Service Engineering Operations
Ford Customer Service Division
 
Ford Motor Company
P.O. Box 1904
Dearborn, Michigan 48121
 
July 3, 2007
 
TO: All U.S. Ford and Lincoln Mercury Dealers
 
SUBJECT: Customer Satisfaction Program 07N10
Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
 
PROGRAM TERMS
 
This program extends the warranty coverage of the rear brake pads to 3 years of service or 36,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already accumulated more than 36,000 miles, this coverage will last until December 31, 2007. This program provides one-time replacement coverage, and is automatically transferred to subsequent owners.
 
VEHICLES COVERED BY THIS PROGRAM
 
Certain 2005 through 2007 Model Year Ford Five Hundred, Mercury Montego FWD & AWD and Ford Freestyle FWD vehicles built at the Chicago Assembly Plant from Job #1 2005 through November 28, 2006.
Certain 2005 through 2007 Model Year Ford Freestyle AWD Vehicles built at the Chicago Assembly Plant from Job #1 2005 through Job Last 2007.
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
 
Some of the affected vehicles may have had direct exposure to moisture for an extended period that may have caused the pads to “swell” and create a slight drag condition. Low levels of brake drag might not be noticed by a customer, but could lead to premature brake pad wear and excessive brake dust.
 
SERVICE ACTION
2005 through 2007 FWD and AWD Ford Five Hundred, Mercury Montego & FWD Freestyle Vehicles
 
If an affected vehicle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the rear brake pads and if necessary, turn or replace the rear rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.
 
2005 through 2007 AWD Freestyle Vehicles
 
Due to the configuration of the braking system on AWD Freestyle vehicles the front brake pads must be replaced when rear brake pads are replaced. Therefore, this program will allow replacement of front brake pads, but only if the rear brake pads require replacement during the same visit.
If an affected AWD Freestyle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the front and rear brake pads and if necessary, turn or replace the rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.
 
NOTE: Brake pad inspection is part of normal maintenance and is not covered as part of this program. If the vehicle is within this extended time and mileage coverage and the owner experiences a brake system symptom or during a normal maintenance inspection (brakes every 15,000 miles or more often, per the Scheduled Maintenance Guide) the vehicle's rear brake pads are found to have less than 3 millimeters (0.118 inch) of lining material, then Ford Motor Company will cover the cost of replacing the rear brake pads.
 
OWNER NOTIFICATION MAILING SCHEDULE
 
Mailing will begin July 9, 2007.
 
ATTACHMENTS
 
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
 
Customer Notification Letter
 
QUESTIONS & ASSISTANCE
 
Special Service Support Center (Dealer Only) …………….…………………….1-800-325-5621

#81 of 258 These dang surveys. by mschmal

Oct 23, 2007 (10:46 am)

The surveys are all based on "Things Gone Wrong". The is no difference made between a customer who says "my transmission failed" and the customer who says "the cup holder is 2 small"
 
Accordinly, these surveys reflect not only quality, but also how well the vehicle meets the expectations of its customers. To some extent they reflect the dealers who better match their customer with ideal cars.
 
I think the reason the Mercurys are doing better is that Mercury buyers represent a demographic Ford is better at meeting the expectations of and possibly better dealers and the lack of pick-up sales.
 
Mark.

#82 of 258 Re: Ford Five Hundred/Mercury Montego: Problems & Solutions [zhuge] by xeg

Dec 15, 2007 (3:21 pm)

Replying to: zhuge (Oct 18, 2006 7:48 pm)
I had the same symptoms with my 06 Montego. The third time it happened the cart would not start....the solution was replacement of the fuel pump and filter.

#83 of 258 Ford 500 freeway loss of power by dirkh2

Jan 05, 2008 (2:53 pm)

I have a 2005 500 that started losing power on the freeway and the wrench light comes on. Turning off the car and restarting seems to solve the problem. This started happening at 30K miles. I took it to two different Ford dealers and neither said they could find a problem.
Now I have 44K miles and the problem continues to happen. It is very dangerous to lose power and speed on the freeway then have to pull off to restart the car. Any ideas?
Also had to do rear brakes 15K miles.
At 44K it appears my power steering is going out as well.
You say Ford sales are down??

#84 of 258 Re: Ford 500 freeway loss of power [dirkh2] by chuck1

Jan 05, 2008 (8:32 pm)

Replying to: dirkh2 (Jan 05, 2008 2:53 pm)
This happened to my Five Hundred when it was still under warranty. This a fairly common problem. It was the throttle body sensor. The car would slow way down and will not go more than 30mph or so.
 
It sounds like the same problem.
 
If you do not have an extended warranty...it's expensive.
 
Good luck!!

#85 of 258 Bucking at high speed by tharroun

Jan 11, 2008 (5:55 pm)

When I accelerate to pass someone on th highway, the whole car "bucks" like there is bad gas or something. This happens at all speeds, but mostly at speeds over 60 mph.

#86 of 258 Re: Bucking at high speed [tharroun] by bdyment

Jan 12, 2008 (6:28 am)

Replying to: tharroun (Jan 11, 2008 5:55 pm)
More info. would be helpful. What year? Front Wheel Drive or All Wheel Drive? What transmission? CVT or six speed? Mileage?

#87 of 258 Re: Bucking at high speed [bdyment] by tharroun

Jan 12, 2008 (2:04 pm)

Replying to: bdyment (Jan 12, 2008 6:28 am)
The mileage is 75,000. The car is a 2005. The transmission is CVT (I think), and it is front wheel drive.
 
Thanks.

#88 of 258 Re: brakes [gemini6] by coloradobj

Jan 14, 2008 (6:51 am)

Replying to: gemini6 (Oct 21, 2007 9:19 pm)
Hmmm... if there's another dealer you can check with, I'd do that... I realize this post is several months old so you may have already gotten the "word"... Ford had a recall on the rear brakes... I had replaced mine as well and they reimbursed me for the cost...
 
Just curious, did you get that fix?

#89 of 258 Did the service writer "see me coming"??? by coloradobj

Jan 14, 2008 (6:54 am)

My car wouldn't start the other morning so I had it towed to the dealer (with 225 miles left on the original warranty... THAT'S a first)... anyway, they said there was a "cold start" update that they implemented and he "sold" me on a number of maintenance items... (I'm religious about keeping up with the maintenance on my vehicles and had many things done at 30,000...) Even though I had the injectors serviced just 3 months ago, he said they needed to be done again... and this is the one that REALLY bothered me... he said the rear differential oil smelled "burned"... mind you I've got just shy of 36,000 on the car... my brother told me that probably wasn't true and I was just "taken"... I looked in the "scheduled maintenance" book and see NOTHING on the rear differential... it does say the injectors should be cleaned/flushed at 30,000 (which I did)... so my question is... "Did I get "taken"...?... or do I have something seriously wrong with my injectors and differential...?" Unfortunately I think it's probably the former...
 
I am going to call the dealer this morning and "challenge" these "repairs"...

Messages Page 9 of 26

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