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Ford Five Hundred/Mercury Montego: Maintenance & Repair

182 messages,  Last post on Oct 23, 2009 at 12:59 PM

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What is this discussion about? Ford Five Hundred, Mercury Montego, Sedan

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#73 of 182 Re: Accord and Camry [mschmal] by chuck1 Sep 10, 2007 (2:20 pm)
Replying to: mschmal (Sep 04, 2007 3:26 am) I can appreciate the fact the Milan received high marks. But here is the thing, most auto experts agree with in the next two or three years Mercury will be history. Ford has to downsize and Mercury just doesn't have the volume.
#74 of 182 Why Mercury won't go away. by mschmal Sep 11, 2007 (3:17 am)
1. Mercurys are very inexpensive to create in addition to the Ford when they just put different front and rears on them. Mercury doesn't need to be any more different. As long as there is the perception of better quality materials, people people believe that the seats are more comfortable and that the ride is better. Many people tell me that the Mariner just has a way better ride than the Escape.   2. Having to distinct styles of the same car, allows Ford to make each model more focused. Most people who like the front of the Milan hate the razor look of the Fusion. But alot of people just can't stop going on about they do like the Fusion. Ford has a car for both customers.   3. Ford needs the high profit vehicles of Lincoln and Lincoln dealers need Mercury to get enough sales to survive.   My dealership has all 3 brands and while we are always out of the top 10 in Ford sales for the region, we are always in the 10 ten for Lincoln/Mercury. My dealership is in an older more conservative community.   People need to stop evaluating Ford by the number of cars that they sell, and pay attention to whether they make money.   Mark. Replies to this message: chuck1 (Sep 11, 2007 7:28 am) user777 (Sep 11, 2007 8:25 am) markesp (Oct 16, 2007 3:21 am)
#75 of 182 Re: Why Mercury won't go away. [mschmal] by chuck1 Sep 11, 2007 (7:28 am)
Replying to: mschmal (Sep 11, 2007 3:17 am) Well, it appears you and the auto experts disagree on the future of Mercury.
#76 of 182 Re: Why Mercury won't go away. [mschmal] by user777 Sep 11, 2007 (8:25 am)
Replying to: mschmal (Sep 11, 2007 3:17 am) this is just personal opinion, but i think the days where a manufacturer re-brands a design with cosmetic tweaks are gonna come to a close. people are more savvy and realize that certain vehicles are only cosmetically different.   i would think the manufacturer would wise up and simplify their product offerings in order to become most competitve.   your arguments don't seem to make sense to this person. one of the reasons why i stay away from fords is because of these extraneous lines of nearly identical product. it speaks volumes to me about their lack of focus.
#78 of 182 Re: Why Mercury won't go away. [mschmal] by markesp Oct 16, 2007 (3:21 am)
Replying to: mschmal (Sep 11, 2007 3:17 am) Mark, regarding point #1, I understand what you are saying. But as far as I know, even though the Mercury models are based on Ford Chassis, additional design changes and refinements are made to these vehicles. I thought that was one of the reasons they were more reliable in the surveys.   Have I been duped as well or is there any validity to this perception?
#79 of 182 Re: brakes [nic1313] by gemini6 Oct 21, 2007 (8:19 pm)
Replying to: nic1313 (May 24, 2007 6:14 am) I took my 2006 Mercury Montego in for the 15,000 service[ to my mechanic] and found out that I only had 5-10% of the rear brakes left.[ The car had 16,800 miles on it by this time].I called and scheduled to have them replaced and at the same time told the dealer my concern about the rotors, their reply was that since they did not do the service they would have to look at the car first. I had to drive it 45 miles to the dealer and waited for them to look at it[It took about an hour before they came out and told me that the brakes were metal to metal]. This was on Fri afternoon. They said that could trim the rotors enough and put new pads on it til the rotors came in[ they were to have them overnighted and] Well I am still waiting for them to get in and it had been well over a week. When I called to check up on them I was informed that they were on National back order whatever that means. Has there been anyone else that has had the same problem. I am not sure if I am going to keep the car if the brakes have to be replaced every 15,000 miles. Replies to this message: times2 (Oct 22, 2007 4:10 am) coloradobj (Jan 14, 2008 5:51 am)
#80 of 182 Re: brakes [gemini6] by times2 Oct 22, 2007 (4:10 am)
Replying to: gemini6 (Oct 21, 2007 8:19 pm) Well - hopefully, this will be a one-shot deal, per the warranty replacement program. Seems like the factory rear brakes were stored in damp conditions, which caused the problem. I just had my done last week under warranty at about 33,000 miles. The rotors were OK, so they just turned them to clean them up and put the new pads on. Here's the warranty letter if you need it.   EXTENDED COVERAGE PROGRAM 07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear   ---------------------------------------------------------------------------------   Frank M. Ligon Director Service Engineering Operations Ford Customer Service Division   Ford Motor Company P.O. Box 1904 Dearborn, Michigan 48121   July 3, 2007   TO: All U.S. Ford and Lincoln Mercury Dealers   SUBJECT: Customer Satisfaction Program 07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear   PROGRAM TERMS   This program extends the warranty coverage of the rear brake pads to 3 years of service or 36,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already accumulated more than 36,000 miles, this coverage will last until December 31, 2007. This program provides one-time replacement coverage, and is automatically transferred to subsequent owners.   VEHICLES COVERED BY THIS PROGRAM   Certain 2005 through 2007 Model Year Ford Five Hundred, Mercury Montego FWD & AWD and Ford Freestyle FWD vehicles built at the Chicago Assembly Plant from Job #1 2005 through November 28, 2006. Certain 2005 through 2007 Model Year Ford Freestyle AWD Vehicles built at the Chicago Assembly Plant from Job #1 2005 through Job Last 2007. Affected vehicles are identified in OASIS. REASON FOR PROVIDING ADDITIONAL COVERAGE   Some of the affected vehicles may have had direct exposure to moisture for an extended period that may have caused the pads to “swell” and create a slight drag condition. Low levels of brake drag might not be noticed by a customer, but could lead to premature brake pad wear and excessive brake dust.   SERVICE ACTION 2005 through 2007 FWD and AWD Ford Five Hundred, Mercury Montego & FWD Freestyle Vehicles   If an affected vehicle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the rear brake pads and if necessary, turn or replace the rear rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.   2005 through 2007 AWD Freestyle Vehicles   Due to the configuration of the braking system on AWD Freestyle vehicles the front brake pads must be replaced when rear brake pads are replaced. Therefore, this program will allow replacement of front brake pads, but only if the rear brake pads require replacement during the same visit. If an affected AWD Freestyle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the front and rear brake pads and if necessary, turn or replace the rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.   NOTE: Brake pad inspection is part of normal maintenance and is not covered as part of this program. If the vehicle is within this extended time and mileage coverage and the owner experiences a brake system symptom or during a normal maintenance inspection (brakes every 15,000 miles or more often, per the Scheduled Maintenance Guide) the vehicle's rear brake pads are found to have less than 3 millimeters (0.118 inch) of lining material, then Ford Motor Company will cover the cost of replacing the rear brake pads.   OWNER NOTIFICATION MAILING SCHEDULE   Mailing will begin July 9, 2007.   ATTACHMENTS   Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information   Customer Notification Letter   QUESTIONS & ASSISTANCE   Special Service Support Center (Dealer Only) …………….…………………….1-800-325-5621
#81 of 182 These dang surveys. by mschmal Oct 23, 2007 (9:46 am)
The surveys are all based on "Things Gone Wrong". The is no difference made between a customer who says "my transmission failed" and the customer who says "the cup holder is 2 small"   Accordinly, these surveys reflect not only quality, but also how well the vehicle meets the expectations of its customers. To some extent they reflect the dealers who better match their customer with ideal cars.   I think the reason the Mercurys are doing better is that Mercury buyers represent a demographic Ford is better at meeting the expectations of and possibly better dealers and the lack of pick-up sales.   Mark.
#82 of 182 Re: Ford Five Hundred/Mercury Montego: Problems & Solutions [zhuge] by xeg Dec 15, 2007 (2:21 pm)
Replying to: zhuge (Oct 18, 2006 6:48 pm) I had the same symptoms with my 06 Montego. The third time it happened the cart would not start....the solution was replacement of the fuel pump and filter.

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