Last post on Jul 16, 2012 at 8:08 AM
You are in the Chevrolet Impala
What is this discussion about?
Buick Lucerne, Chevrolet Impala, Dodge Charger, Ford Taurus, Hyundai Azera, Toyota Avalon, Nissan Maxima, Pontiac G8, Car Comparisons, Sedan
#6820 of 6854 Hyundai does not want to hear from you.
Nov 24, 2008 (9:53 am)
Last year, I wrote to Lexus and told them why I did not purchase one of their cars. Within 2-3 weeks, they called me and we had a nice chat about what I would like to see on their cars. They also sent me brochures on the LS and GS models.
I have also communicated with other manufacturers and been cordially treated.
But, NOT Hyundai!
08/26 sent a letter to CEO with what I would like to see on the Genesis. Most suggestions were things on the Azera, but not on the Genesis and moving some features from the 4.6 to another package on the 3.8.
09/05 letter stamped received in President's office.
10/02 letter stamped received in Consumer Affairs Dept.
11/21 letter stamped received in Legal Dept.
11/21 letter returned to me with a cover letter from assistant general counsel.
Their letter states: "As a matter of course, all correspondence received by HMA containing suggestions for design changes, new products, marketing strategies, advertising slogans or the like, is forwarded to the Legal Department for reply. Please be advised that it is against the policy of HMA to accept unsolicited ideas from persons outside the Hyundai organization. In accordance with this policy, we are returning your correspondence with this letter. Please consider this letter as HMA's response to your August 26, 2008 correspondence."
This is why Hyundai will not suceed as a luxury car manufacturer and will ultimately have problems becoming a major factor in the American market.
#6821 of 6854 Re: Hyundai does not want to hear from you. [carolinabob]
Nov 24, 2008 (12:15 pm)
With most companies "litigation jumpy", I can understand why HMA responded as they did.
A better way is to post your suggestions and concerns in a forum like this one. Hopefully they monitor these forums. If they don't then you last statement in the above post is most certainly true.
#6822 of 6854 Re: The Other Way Around. NO! [donna388]
Nov 25, 2008 (8:36 am)
Thanks, I had never heard of it..(Fred's). I started with the VW Deisel with air conditioning, in '79.. I purchased it in St Louis, Mo and a couple of months later had to replace it with another, as I had the 1st one was totalled out by a tractor trailer accident. That one lasted me over 100K miles without any problems at all. Then I did a 100K servicing, and had problems from then til I got rid of it about 25,000 mi later. Over all I loved it, especially the mileage I had, for the entire life of the vehicle as I owned it, was in the upper 40's if I remember right. I did much better the 1st 100K mi, that servicing killed everything. At the time I owned it, I was moving from Ill, to FL, to AL, to AR, back to FL., where I finally sold it in 1985.
Again thanks for the answer,
#6823 of 6854 Re: Hyundai does not want to hear from you. [carolinabob]
Nov 25, 2008 (9:25 am)
And what does it have to do with mainstream large sedans comparo? You've already posted the exact same thing in a few other threads, are you now infecting every thread because Hyundai didn't respond to what you wanted to hear?
#6824 of 6854 Re: Hyundai does not want to hear from you. [carolinabob]
Nov 25, 2008 (10:35 am)
"As a matter of course, all correspondence received by HMA containing suggestions for design changes, new products, marketing strategies, advertising slogans or the like, is forwarded to the Legal Department for reply. Please be advised that it is against the policy of HMA to accept unsolicited ideas from persons outside the Hyundai organization. In accordance with this policy, we are returning your correspondence with this letter. Please consider this letter as HMA's response to your August 26, 2008 correspondence."
Exactly what other automakers would have replied here as well. Your Lexus situation was about a purchase decision; it's different here, as it was concerning about future products. So while you didn't get what you wanted to hear, it was the right thing Hyundai did. Companies do this on a regular basis.
#6826 of 6854 Re: 2010 Taurus Interior [thegraduate]
Dec 25, 2008 (2:33 pm)
Overall very nice, and a huge improvement over the cheapo Nebraska-flat plains of the current Taurus.
The only problem I see here is the chrome surfaces around the gauge pods -- they'd be a guaranteed source of annoying reflections on a sunny day.
#6827 of 6854 Re: 2010 Taurus Interior [tonycd]
Dec 25, 2008 (10:33 pm)
Atrractive but BIG design flaws similar to the 2006 - 2009 Toyota Sienna's where there are too many shiny, curved surfaces that cause annoying reflections.
#6828 of 6854 Re: 2010 Ford Taurus -- Half the Picture [carolinabob]
Jan 01, 2009 (4:00 pm)
I don't know where you're getting your information regarding Jaguar's reliability ratings...but they're dated at a minimum.
Yes Jaguar used to be known as the Mechanic's Nightmare...but that was prior to Ford.
What Ford has done for Jaguar's quality is nothing short of a full-fledged miracle.
Before you wrongly continue to malign this brand's quality image, I'd suggest you spend a little time 'first' reviewing Jaguar's quality ratings at JD Power.com You will find that under Ford's ownership, the quality of the vehicles has gone through the roof and has bested many far more expensive brands...more than once in the last decade.
You're info is simply wrong based on my ownership experience of my 2003 Jag.
#6829 of 6854 Re: 2010 Ford Taurus -- Half the Picture [MITCHREED]
Jan 02, 2009 (1:58 am)
I have a very close relative who had an XKE back in the early 70's and now has an 05 or 06 Jag.....2 completely different animals.... The newer one being inferior to the first. In fact my relative has said on numerous occasions that if they had it to do over again, they never would have purchased thier new Jag ( ford ) ... Just thier opinion..... I can tell you I've driven both and their new jag dosn't have near the feel of the older jag.... That XKE was a running son of a gun not to mention could handle just about any road you threw at it... only major trouble I remember him having with it was carb calibrations.... but other than that one sweet running piece of machine.