Last post on Sep 15, 2008 at 10:40 AM
You are in the Mazda CX-7
What is this discussion about?
Hyundai Santa Fe, Toyota RAV4, Mazda CX-7, Ford Edge, Honda CR-V, SUV
#752 of 811 Re: CR [carlitos92]
Nov 07, 2007 (6:54 pm)
oh, you mean like the infamous engine flush at 15,-20k miles....
Maybe they mean not to forget to flush the commode !
Personally I like the extended warranties myself !!!!! as well as replacement with rebuilt parts myself:shades:
Auto repair...gotta be the highest percent markup in the whole place (besides the counters that sell the hats, jackets and jewelry.....)
#753 of 811 Re: CR [somedai1]
Nov 07, 2007 (7:51 pm)
The flaw in your arguement is assuming that even without warranty work, the service department would be filled to capacity. I highly doubt that it would. I don't know the actual stats of warranty vs. non-warranty work but I'd bet a large sum that without warranty work the service department would be way under-utilized. At that point it becomes more profitable for them to do warranty work than to have empty service bays. Some revenue is better than no revenue.
#754 of 811 Re: CR [somedai1]
Nov 08, 2007 (11:17 am)
if you have 10 available bays and all the jobs are identical but they are all warranty jobs - do you make the same money you would if they were the same identical jobs not under warranty? NO! ergo you lose money! that is my point
I kinda figured that was your point, but I must have missed it. Yes, that is 100% correct. This is where scheduling comes into play. If you can properly schedule appointments, so every customer get's in, in a reasonable time frame, the customers are happy, and the service department is happy. It's not easy to do, though. I am glad I am not in the service end of the business.
#755 of 811 Re: CR [mpuzach]
Nov 08, 2007 (12:18 pm)
not really a flaw - but there are two sides to it... if your dealership service dept lacks business then you hope for any business to come into the shop - but it is a catch 22 - if you get a lot of warranty work - it speaks to the lack of quality in the vehicles - which may in turn lose you customers anyway... a lot of people don't want to service their cars at the dealer because of their high labor prices - but if your car is under warranty - it is in your best interest to get the car worked on at the dealer - i would think that a higher percentage of cars in the svc dept at a dealer are new and leased cars - so it is possible that those are the cars that support the svc dept for dealers... but if they could make people feel confident in their service and maybe lower their labor prices - they would make more money in their svc depts on retail work when non warranty customers return - - - but ahhh - scheduling to satisfy everyone is always a pain in the bumper...
another point i wanted to make was - it takes longer to get paid through the manufacturer when the warranty work is approved than when a retail customer pays at the point of sale/service (i think - aviboy will correct me if i'm wrong!) then you might not see that money hit soon enough to effect the bottom line for that week or month...
#756 of 811 Re: CR [carlitos92]
Nov 08, 2007 (1:20 pm)
Correct me if I'm wrong, aviboy - but having wheels in bays counts. Having empty bays isn't good for anything.
I wish our store would have full bays at all hours of business, but, that does not always happen. You know what my tech's complain about? Not enough big jobs. They don't really make any money doing oil changes, tire rotations, 30K services etc. They make the big money doing tranny jobs, big warranty work like replacing engines Mazda's, for the most part, do not break that much. When they do, it's little things like a gas cap.
I would take full bays everyday, no matter what the job is. Of course, we want the big jobs, but, they are few and far between compared to routine maintenance and small warranty claims.
#757 of 811 Re: Santa Fe rated as second best "small" SUV by Consumer Reports [sduff68]
Nov 15, 2007 (7:03 am)
Can I get some input about how the Ford Edge compares to the Hyundai Santa Fe?
I am trying to decide between the two. I need some help here you guys.
#758 of 811 Re: Santa Fe rated as second best "small" SUV by Consumer Reports [mcq1]
Nov 16, 2007 (12:57 pm)
My wife and I drove them both and bought an Edge. We thought handling and performance were very close. The Edge rode better and was much more comfortable plus we liked the look and style much better.
#759 of 811 Re: Santa Fe rated as second best "small" SUV by Consumer Reports [markan]
Nov 16, 2007 (10:07 pm)
I thought so. We looked at an edge today then test drive it just looked. The minute I got inside of it I thought wow this is plush this is my next car. So I will be buying one in the next couple of months. Thanks for your post.
Which model did you buy?
#760 of 811 Re: Santa Fe rated as second best "small" SUV by Consumer Reports [mcq1]
Nov 17, 2007 (3:01 pm)
We bought the Edge over the Santa Fe for the extra room it has. The rear seat leg room is incredible in the Edge and it overall feels very spacious. Our Edge Limited will be built next week and to us in early December. We can't wait.
#761 of 811 Re: Santa Fe rated as second best "small" SUV by Consumer Reports [hardhawk]
Nov 17, 2007 (4:21 pm)
I have driven both the Edge and Santa Fe extensively and both were winners. Between the two, I would have to give the edge (no pun intended) to the Santa Fe. I do feel the Santa Fe has a better overall package, in terms of comfort, quietness, build quality, pricing, warranty, to name a few.
Actually, I believe SF's second row is pushed forward to accomdate the available (and adequate) third row. Still, the second row did not feel crowded in the SF; actually, volume behind 1st row with rear seats folded down the Santa Fe has a signifcant edge (again, no pun intended): 78.2 cu. in. for SF vs. 69 for the Edge. Also, the Santa Fe gains significant room over the Edge in the front row, which is one of the reasons the Santa Fe felt that much more comfortable for me in my month long tests between the two.