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SUVs Saturn VUE Saturn Vue Maintenance and Repair
170 messages, Last post on Nov 03, 2009 at 6:40 AM
You are in the Saturn VUE Forum. Your Hosts are steve_ & tidester
Hi everyone. I have a 2005 Vue and have had the rotors changed 4 times. The third time was the last week in July, 07 and I just had to have the changed again this past week (8/8/07). Something is not right with this. The service tech told me that this wasn't a "SAFETY ISSUE"  , but doesn't the rotors have something to do with the vehicle stopping! I told the service tech that I wanted to talk to the manager, but he just happened to have left for the day and wouldn't be in until Saturday. The service tech would talk to him on Saturday and give me a call. Here it is Sunday and no response. I did give the Attorney Generals office a call and they in turn told me to call the Dealers Commission Board. I did do that and they suggested that I go on this site to see if anyone was having a similar problem and to wait for the call from the service tech. My warranty will be up in 800 miles and I don't want to be replacing rotors everyother week. I'm a female and I never heard of doing rotors 4 times in 2 years! Can someone give me some information. I'm thinking that there is something else wrong that is making the rotors wear down so quick. Please help!
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Replying to: doreenr (Aug 12, 2007 6:52 am)
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Replying to: prrgg1 (Aug 12, 2007 3:59 pm)
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Replying to: skibunny6 (Jan 24, 2007 5:16 am) The shop has seen the car 3 times now. They have no idea what it is. |
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| Try www.carlemon.com. You may have a breach of warranty issue going on. This web site is a good one. | |
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Replying to: doreenr (Aug 12, 2007 6:52 am) and we are told that we must replace the front disc rotors because they are out of round. The rotors were previously replaced right after purchase, then replaced again in 2004, resurfaced in 2005, and started giving vibration early this year but only at highway speed did we notice it. First to eliminate the driver from the equation, she has driven several vehicles for at least 250K without a single rotor or brake issue. When I discuss the problem with the dealer's service manager, which is not that the rotors are out of round, (that is the result of the problem) the dealer appears to not have much in the way of corporate research or procedures to eliminate the problem. It is as if there is no reason for them to invest time and energy to resolve what may be a marginal design where material substitutions have occured somewhere down the product line, or there may be a maintenance point or adjustment that was not monitored at the factory when producing the vehicles. We discussed that perhaps the ratio of front to back braking force was not correct and that could have contributed to having the front rotors doing more than their designed share of the braking and thereby producing repeated out of round rotors. I asked them to clarify whether one or both rotors were out of round and I was told that they both were out of round, so that would seem to eliminate a single caliper issue in the front causing one rotor to go out of round. And it appears to me that if two rotors are warping equally and at the same time, it is either a design issue or an abnormal usage issue. I have the benefit of being married to the driver of the vehicle so I know it is not a usage issue. So I went ahead and had the dealer do the rear brakes adjustment in the event that this might resolve the root problem. (I was told that braking in reverse will not fully adjust them and in order to adjust them properly it must be done manually by a technician). This I was very suprised at. Anyone have any expert advice here? I then asked if perhaps the wrong pad material was installed at the factory which could be the root problem, the dealer checked and reported that the pad material installed on the vehicle is the correct pads material for the vehicle which was installed at the factory because they had not been changed at this point 37,500 Miles on the 2003 vehicle... So I ask you for assistance in helping to determine the root cause of the problem. At this point I do not want to invest >$500 in new rotors only to have them out of round in a year or two. I have two options as I see it: 1. Buy aftermarket drilled/scored lifetime warranty rotors and pads and install them. ex:http://brakeperformance.com/site/brake_rotors.php?vehicle_type_id=1&vehicle_m- ake_id=1621&ad=google 2. Fix the root cause problem and have the dealer replace the rotors with OEM equipment. What could I be missing? I have not read the service manual for this vehicle yet as it cost >$300 to purchase. Any input or similar experience? Rob |
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| The only advice I can give you is seek leagal advice. Go to www.lemonlaw.com or call 1-800-lemon law. They maybe able to help you. Your car may not be a "lemonlaw" car, but it may fall under a breach of contract warranty issue even if your vehicle is out of warranty. You sound like a smart person so I'm going to guess that you have all your receipts. | |
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Replying to: wadel (Feb 23, 2007 4:16 am) 
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Replying to: doreenr (Aug 12, 2007 5:19 pm) When I reminder the dealership about changing rotors 3 times all they said was Ya we know. I know it won't do any good, but I am calling Corporate and I want to call a state agency just to record this problem. I'm afraid that evenutally the rotors won't be covered under the warranty. |
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| call 1800-lemonlaw. They maybe able to help. Coporate really didn't help me in solving my issue. They were good talkers. It took them 3 days to call me back. Bad customer service. | |
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