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Sedans Hyundai Azera Hyundai Azera Service
452 messages, Last post on Jul 15, 2009 at 3:08 PM
You are in the Hyundai Azera Forum. Your Hosts are pat & karens
I am a new owner of a '07 Azera and recently brought the car in for the first oil change after 3500 miles. I asked the service manager about the suspension problem reported in the forums...he did print the TSB re: struts. I then made an appt. to have this checked out. The following week, he and the factory engr. rep. drove my Azera and did not find any noise problems, and declared that the car was operating normally and did not require any strut replacement. I was charged $140. and sent on my way. Is this how the Hyundai "warranty" works???????????
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Replying to: harrytdd (Mar 20, 2008 8:00 am) Personally, I would have argued the issue on the spot and threatened to bring a lawyer in on it. They can't possibly charge you for simply looking at the issue you presented only to determin nothing needed to be done.
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Replying to: harrytdd (Mar 20, 2008 8:00 am) Azera owners hope not. Your dealer is in the majority, the norm, the Hyundai bottom feeders. It starts in sales and trickles right over to the service department. The classic example is charging the owner $45.00 to set the door locks, EZ out seat, limp home, etc. This, because sales doesn't inform the buyer at time of delivery, the new owner then reads the manuel and discovers the options, and for service it's a cash cow because the new owner has it "written up" during the first oil change. Azera is value and an enjoyable ride. Will I consider the upgraded Genesis when my Azera comes off lease? Will the few Azera owners in the US continue to tolerate step-child treatment from third world dual or multi-brand dealers where Hyundai is the step child? Doubtful. Will Fountain Valley or Korea address the dealer problem in the US? They obviously can't, or won't. |
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Replying to: dborth (Mar 20, 2008 9:06 am) So, I asked the rep to go into the service dept. with me so he could inform them it would be free of charge. As far as step-child treatment from dealers...it's safe to say that not all Hyundai dealers are like that. There are more than need be tolerated and I feel sorry for those that have no choice but to deal with them. With the Genesis on the horizon...dealer attitude will have to be addressed if Hyundai wants to be taken seriously.
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Replying to: allmet33 (Mar 20, 2008 9:50 am) I agree, and you were fortunate indeed to have the "rep" close at hand, unlike the original poster that had to pay$140.00 to be told nothing was wrong.
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Replying to: dborth (Mar 20, 2008 10:29 am) 
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Replying to: dborth (Mar 20, 2008 9:06 am) in the same manner. I am a senior, have had many cars in my lifetime and dealt with "red carpet" dealerships (6 Acura TL's) and my dealer Hyundai of Westchester is the best. I own both cars, after leasing for the past 20+ years. I have an excellent relationship with the SM and enjoy talking cars with him. Like in any business there are good and bad.  Don
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Replying to: drdonrs (Mar 20, 2008 12:53 pm) In fairness then, the 3 closest Hyundai dealers to me within a 40 mile radius.
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Replying to: dborth (Mar 20, 2008 11:23 pm) I've got one in my back yard and two more I can get to within 15 minutes. In the DC Metro area, it almost seems like Hyundai dealerships are like 7/11's!!! LOL |
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| I had my oil changed yesterday at my dealership. I brought my own 6 quart case of synthetic and requested my containers back. When I got home I checked each container and discovered all were empty. I then checked my dipstick and found it over full by I guess 1/2 quart as the manual specifies 5.49 quarts. My question is: Could being over full by 1/2 quart cause damage or problems with the engine? | |
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