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Sedans Hyundai Azera Hyundai Azera Service
452 messages, Last post on Jul 15, 2009 at 3:08 PM
You are in the Hyundai Azera Forum. Your Hosts are pat & karens
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Replying to: stcroixboy (Feb 09, 2008 10:22 pm) I'm ready for Spring to get here so I can put the chome wheels back on!!!! 
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Had my wife's 06 Limited in to get the auto-locking programmed ( finally, we've only had the car 1.5 years!) but went to a different dealer than where we purchased it. I have also just bought an '08 Santa Fe from this new dealer, as our Azera experience has been top notch. When I took it in for the settings to be done, I mentioned that the shadescreen sometimes moved or "flopped" a bit on the driver side when going down the road, just annoying when you check the rear view. They replaced the driver side bracket/arm as they thought it was bent a bit. It's back on the road and just like new. Didn't have to fight or argue to get it done. So far I have had a great experience with service and the sale process at North Scottsdale Hyundai. |
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Dealer replaced the shocks on my Azera with no improvement. Called Hyundai Customer Service (1-800-)-see the dealer. SM agreed it rides rough over less than smooth roads, but nothing he can do. Called Hyundai-will relay to District SM and he may call you if he wants to. After no call, called CS again and asked for a supervisor. You cannot talk to one now, but one will call you within 24 hours. 22 hours later, he calls. Someone will call and let you know status. Week later get a call from Atlanta Regional office saying Distict SM can see me tomorow in Anderson SC if I want to see him. YES! Will call you back in a few minutes with a time. Two hours later get a phone message to call her, but number is garbled. It gets better. Called Hyundai CS at 4:22 -they have no way to call Atlanta regional office and cannot provide me with a phone number. Call the dealer. Called the dealer, SM gave me the CS number in AZ and says he has no number for the Atlanta office. Called the main "store" of which local Hyundai is a division. They do not know how to get in touch with Atlanta either. Called CS again. They can e-mail Atlanta (it closes in 30 minutes), but no suggestions on how to call them. Will the guy be there since I have not confirmed I will be? What time will he be there? Why doesn't the local SM know when the guy will be there?  This is what will kill Hyundai - no matter how good the cars are. BTW, the other area Hyundai dealer also sells Lincolns and I am interested in the new MKS coming out this summer. 15 minute longer drive, but may be time to switch dealers. It gets better - again. Just got a call at 5:06 PM from local SM. Somehow he talked with Dist. SM and now he may not show up at all until March 3rd due to rescheduling by Hyundai. Will call and let me know. Darn, I'm glad I am retired, don't have a job and can just sit around waiting for them to decide what to do. 
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Replying to: carolinabob (Feb 11, 2008 1:48 pm)
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Replying to: 101649 (Feb 12, 2008 7:13 am) Actually, the wallow is very much better and the noise has disappeared with the new shocks, but I was hoping for a better ride on rough roads. I can live with the ride, but I wanted to make sure it could not be made better. If I didn't feel it in the seat back so much, it wouldn't matter. At least they checked it out.
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Replying to: carolinabob (Feb 11, 2008 1:48 pm) Sorry to hear about your issues with Hyundai in general, hope you reach a satisfactory resolution. |
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Replying to: carolinabob (Feb 12, 2008 1:54 pm) p.s. just curious why you are posting about the same ride issues in several other topics.
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Replying to: oskidunker1 (Feb 13, 2008 4:04 pm) Still hanging with my Hyundai. Only thing I found better was a 64,500 Lexus LS 460 with an actual offer to sell for 62,500. I'll keep the Azera and hope somebody besides ToyoLex offers good cars for reasonable prices. |
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I drive a 2007 Azera Limited and had my first oil change at 1500 miles since I had the car three months. Brought it in at 6 months for my second oil change and only had 2,400 miles on the odometer. Should I continue to have my oil changed every 3 months or can I drive it longer. 99.9% of my driving is in Las Vegas traffic. Very seldom get over 45 mph. Next question, if I don't change my oil every three months as quoted in the service manual, can they void my drive train warranty? Thank you.
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