Last post on Sep 02, 2011 at 6:40 PM
You are in the Hyundai Azera
What is this discussion about?
Hyundai Azera, Sedan
#703 of 720 Re: 2007 Azera limited - split in Dashbaord [specialknyc]
Aug 09, 2010 (10:19 am)
We had the same problem with the dash cover splitting at the air bag area on the passenger side. It was repaired with out any questions at our dealership in Penticton, B.C. (CANADA)
If you check other posts you will see that the dash cover problem is not uncommon and Hyundai have issued a replacement for any one that asks for it. I feel your dealership is trying to avoid the issue and dont understand why as it is warranty.
Regarding the soft suspension feeling we also had the same problem and had all four shocks replaced under warranty at 8500 miles and the car is like new. A bit of information here is that they only last for about 7 to 10 miles and are gone again. The car is too heavy for the shocks they used and you can check other posts as to what the owners of these cars have done to prevent the problem from happening again. .
Good luck with your dealership.
#704 of 720 Re: 2007 Azera limited - split in Dashbaord [rmcbain]
Aug 11, 2010 (1:34 pm)
Well Hyundai lost a repeat customer today ...
Long story short they refuse to cover my dashboard under its warranty. I am thinking of doing two things right now:
1. filing claim with BBB.
2. trying another dealership about 50 miles away from me.
Their regional parts and service rep denied the claim (without ever seeing the car - they *allegedly* saw pictures that the service manager took. The service manager denied it, the regional person denied it, and hyundai consumer affairs denied it.
I have nothing to do with the split in my dashboard. Any input on what I should do now?
#705 of 720 Dashboard Cracks
Aug 11, 2010 (1:51 pm)
I had a crack on my 2007 Azera LTD dash also. Dealer in Brandon, FL replaced it without question. The car was about 2.5 years old at the time. The car had always been garaged.
I think you have a dealership that doesn't understand what the warranty covers and what it does not.i.e., what part of "bumper to bumper" is being misunderstood? Take it to another dealer. Don't deal with them again.
#706 of 720 Re: 2007 Azera limited - split in Dashbaord [specialknyc]
Aug 11, 2010 (2:59 pm)
Me too & they replace it without any question. Use the words that this is a "latent" defect (which it is). That should get their attention. Good Luck--don't give up.
#707 of 720 Re: 2007 Azera limited - split in Dashbaord [specialknyc]
Aug 12, 2010 (7:07 am)
That is ridiculous. Hyundai SHOULD cover it! My 07 had a crack on the dash & it was replaced without question. I know others who have had their cracked dashboards also replaced without question. Early Azeras have a defective dashboard & Hyundai knows it.
Go to a different dealer & let us know how it goes. Also, file a complaint on NHTSA's website. If there are enough complaints, NHTSA might force Hyundai to issue a recall. Can't believe Hyundai not issuing a TSB on these.
If nothing else works, go to a small claims court. These big auto companies need to be taught a lesson.
#708 of 720 Re: 2007 Azera limited - split in Dashbaord [specialknyc]
Aug 12, 2010 (8:05 am)
You sure have a sorry dealer. Mine has a upper dash cover kept in their parts department just for the problem you have.
#709 of 720 Re: 2007 Azera limited - split in Dashbaord [SilverBullet00]
Aug 14, 2010 (9:17 am)
Definitely a bad dealer problem, it's covered under warranty with a TSB to that effect. Some dealers aren't happy doing warranty work as they feel they don't get properly reimbursed for it. That's not a dealer you want servicing your ride...
#710 of 720 Re: 2007 Azera limited - split in Dashbaord [specialknyc]
Aug 16, 2010 (4:56 pm)
I too have an '07 with all of the problems you describe. The split in the dash almost looks as if had been precut to add a speaker. There is no way this in "normal" and yet another problem Hyundai either can't or is unwilling to fix. I can live with the crack, but the suspension noise is driving me crazier than I already am.
#711 of 720 Re: 2007 Azera limited - split in Dashbaord [gamleged]
Aug 16, 2010 (5:54 pm)
What is the TSB number that you referred to in your reply. I am having a hard time trying to find it listed anywhere. Thanks.
#712 of 720 Re: 2007 Azera limited - split in Dashbaord [newguy6]
Aug 16, 2010 (7:48 pm)
If your dealer has any respect for a customer they will replace the dash board cover. We had ours done at 80000 miles without a hesitation. Just check the steering wheel when you get the car back as they have to tilt the wheel down and if not it will scratch the wood or leather part when they remove the cover.