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Sedans Hyundai Azera New Hyundai Azera Owners Experiences
689 messages, Last post on Jan 03, 2009 at 9:49 AM
You are in the Hyundai Azera Forum. Your Hosts are pat & karens
I bought a 2007 Azera Limited (beige) Nov. 2007. In Dec. 2007 I took the car in as there was a small (1/2") spot on the hood. The service manager agreed it was dirt under the paint (could not be buffed out). He said I would have to wait for the regional paint inspector to come look at it. This paint inspector comes once a month to the dealership. In January the service manager forgot to call me to bring the car in when the inspector was there. In February, they gave me a 1 day notice which was not enough time for me change my plans. They did not call in March. On 4/7/08 I called the sales person who told me to call the Service Director. The Service Director has yet to return my phone call. I called a different Hyundai dealer and they have the same policy, have to wait a month for some regional paint inspector, who only gives the dealers a 2-3 day notice. Am I getting the run arround? Any suggestions as to how to get this paint problem fixed? They probably don't think it is worth their money to fix the spot as it is not large. But I am concerned about my resale value. I plan to keep the car several years as I love it, but so far I am totally bummed at how they are handling this problem.
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Replying to: jack47 (Sep 10, 2006 4:06 am) |
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Replying to: wobbly_ears (Mar 28, 2008 2:19 pm) What about the Azera Limited with adjustable foot pedals? Could an adjustment be made that way that would prevent this problem? |
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Replying to: donnah (Apr 15, 2008 3:08 am) I haven't done it as I said earlier, the spot doesn't jump out at you. Actually...you can really only see it when the sun is shining down on it. When I bought the car, it was in the evening and for the next couple of weeks, we had cloudy/rainy weather so I never got the chance to inspect it. However, the first time I got to wash the car...the sun was shining and viola...there it was. I would think that if they are saying it's dirt under the top clear coat and actually IN the paint...they should do something to take care of it as it is under warranty. I would speak to the main manager of the dealership or even ask to speak to the owner concerning the issue. I would also contact Hyundai Corp in California and get your complaint logged so you have a paper trail with Hyundai. Good luck! |
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Replying to: donnah (Apr 15, 2008 3:08 am) BTW, my experience with California is that if you contact them, they refer you to the call center for them to handle it. The call center people do seem to try to make things happen, but Hyundai's bureaucracy makes the government look good. I did write to the CEO just to put my comments on the record their. The call center can give you his name and address. Good luck and get it fixed. |
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Replying to: donnah (Apr 15, 2008 2:56 am)
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In January while pulling into my Driveway at my Truckee Condo. Low speed almost ready to stop.Has not happened again. I wonder if you are in cold climate?
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Replying to: oskidunker1 (May 02, 2008 1:43 pm) I just dealt with a dealership in Penticton BC and they are first class. Good luck with resolving your problem. 
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Replying to: rmcbain (May 02, 2008 6:56 pm) Maybe we can meet some where here in town? Dave
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Replying to: daveltd (May 02, 2008 7:20 pm) Anyhow on the positive we are more than pleased with the service with the dealership in Penticton and had a great day with lunch at the Hooded Merganzer. I would only hope the Hyundai dealerships take a stand against the inflated pricing that they are paying as it is not fair for them to try and compete against the great US buying power and pricing. Have a good evening. Maybe next time we head to Penticton we could email you.
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