Last post on Oct 10, 2013 at 2:10 PM
You are in the Pontiac Vibe Maintenance & Repair
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Pontiac Vibe, Transmission, Wagon
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#92 of 144 Re: 05 Vibe transmission [gmcustsvc]
Mar 29, 2011 (2:17 pm)
In 2008, when my PCM failed causing extensive transmission damage, GM/Pontiac said there was "no problem" with the PCM and I was forced to pay for the damage its failure caused ($3200). To make me "feel better" they sent a coupon to be used toward a new car. I could not and still cannot afford a new car so I never used the coupon. This"coupon offer" was used by GM to "settle" this case. That was before GM admitted there was a problem. Now that they admit there was a problem and there is an actual recall, this coupon "settlement" is null and void. The entire situation has changed. I explained this to GM and they still refuse to do the right thing--pay me for the damage that their faulty part caused. I wouls seriously consider a class action lawsuit at this point. Talking to GM is like talking to a wall. L
#93 of 144 Re: PCM/Transmission [vibe5]
Mar 30, 2011 (5:39 pm)
Did you ever get GM to pay for your transmission? My PCM failed in 2008 and they (GM) refuse to help me. My transmission cost me $3200. I'm pretty sure they now just want me to go away. I have never been so angry at any company in my life.
#94 of 144 Re: 05 Vibe transmission [lalswift]
Mar 31, 2011 (9:36 am)
Can you please email me your VIN?
GM Customer Service
#95 of 144 Re: 05 Vibe transmission [gmcustsvc]
Mar 31, 2011 (4:40 pm)
To Christina, GM Customer service. My VIN is 5Y2SL63885Z455928. LALSWIFT, 2005 VIBE
#96 of 144 Re: 05 Vibe transmission [lalswift]
Apr 20, 2011 (10:30 am)
I had a similar customer service snafu from GM. It was for a different problem in which I filed all my paper work and they said they had no signatures on my paperwork, which I know I signed. I asked them to send it back to me so I could sign it and they said I had to resubmit!
Now I am having PCM problems on my car and since I am an 03 Vibe they say it isn't covered in the recall. Even though I have a faulty PCM as well! Its absolutely ridiculous!
#97 of 144 Re: lalswift [lalswift]
Apr 26, 2011 (9:32 am)
Too funny you posted this issue you're having...I'm having the same problem & I was considering legal action as well. My car died while I was driving it, which thankfully didn't cause an accident, two days after I rec'd initial notice of the recall in the mail...which means the REAL recall had not yet been posted. Thankfully, there IS a very good GM dealership in Mt. Dora, FL (Danny Lenn Buick), who worked directly with GM/Pontiac customer service to replace the bad PCM, however, it was replaced with the older version of the PCM, which will still go bad over time. So I finally rec'd the actual recall notice almost 6 months later from Pontiac & I'm now getting the car repaired at a dealership I'm not as familiar with, but is closer to where I work since I needed a co-worker to help me drop the car off to be inspected before parts can even be ordered. Well the first time around with this nightmare, I was without a vehicle for 3 days, had to pay a friend to borrow his car for the 3 days and I had to pay to tow the vehicle to the dealer. So I have been put out for approximately $130. So now I decided to go ahead and get the transmission flushed since I am also having a stuttering issue between 3rd & 4th gear and I'm not sure when the transmission has ever been flushed. So Carl Black GMS is where I took the car the 2nd time to get the recall notice satisfied, got my free oil change & tire rotation (thanks Pontiac-real generous) and I requested a Transmission flush service, which costs to the tune of $169. So the service writer Danny confirms the correct T-4 Toyota transmission fluid is being loaded in my car, however, the mechanic insists that the transmission plug is only pulled & the pan is drained like any other car. I know this is NOT true because a Toyota dealer & a GM dealer & a certified mechanic friend of mine have all confirmed that there is a flush machine that attaches to the engine to drain the additional 50% of the fluid that is sitting inside the transmission. So now I've gotten NO satisfaction with GM/Pontiac & my transmission is only 1/2 the way flushed BUT I still have to pay full-price for a service that was only half done!!!! I AM LIVID over this! I have asked 5 different people at GM customer service to simply take care of this cost for me, in order to compensate for SOME of the difficulty I've had, yet all 5 people have denied my request! I left a message with a Susan at GM Customer service here in the US, to have a supervisor contact me, at 10:30am this morning & I'm yet to receive any calls back. I have contacted Susan twice since then and have left two voice mails with no call back. I was a Pontiac Vibe lover, however, this experience has left me SOOOOOOOO sour and foul, that I'm willing to take legal action & will NEVER purchase another GM vehicle in my life! I hope they continue to go bankrupt & all the futzes who denied helping me with a measley $169 in service costs, I hope they will be standing on the unemployment line & when their cars have recalls, I hope they receive the same treatment I have!!!!!!!
#98 of 144 Re: lalswift [bella0101]
Apr 26, 2011 (11:11 am)
You stated you spoke with GM Customer Assistance. I would like to look further into your situation; could you please email me the case number?
Caron, GM Customer Service
#99 of 144 Re: [gmcustsvc]
May 18, 2011 (10:42 am)
I own two Pontiac 2006 Vibe's. Transmission started shifting strange on one and check engine light came on. It is Code 2716. Now what do I do, go to the GM dealer and ask to fix PCM or go to Toyota and ask them?
Seems since Pontiac is not manufactured any longer the GM dealer will not help. Please, what would be the best way to proceed?
May 19, 2011 (12:33 pm)
Could you please email me your VIN? I would like to look further into your situation.
Caron, GM Customer Service
#101 of 144 Re: [gmcustsvc]
May 20, 2011 (7:10 am)
Caron, I sent you an email.