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SUVs Ford Freestyle Ford Freestyle CVT Transmissions
203 messages, Last post on Oct 23, 2009 at 6:23 PM
You are in the Ford Freestyle Forum. Your Hosts are steve_ & tidester
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If you have a shift question or a problem with your Freestyle transmission, get advice here. Steve, Host |
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As a mechanic for FORD I can tell you that sometimes the problem is not always at the dealership level, in more cases than not the dealership is the fall guy for FORD. I had a Five Hundred in for a CVT repair, we had to do a complete teardown to properly diagnose the problem, after which we were not able to get the parts for the customer for nearly six weeks...and that was on emergency order.....It is typically up to the service writers to keep the customer happy and at times tell them what ever it is they need to haer to maintain Ford's image and the dealerships as a representative of Ford. I seriously doubt they sent a broken part 5 times. It sounds more like a poor attempt by the service writer to pacify the customer to cover up a completely different issue. I know for a fact there was a severe lack of training on the CVT's but it is up to Ford to provide the training for the mechanics and the dealership to send them. They recently had a big push to get all the transmission techs to the CVT school. These classes are not taught on premises and are typically 2-4 hours away for the techs. It is also time lost when the tech is away in school for other repairs. It's not always just as easy as some may think from within the dealship.I am a CVT certified transmission technician now, but I wasn't on the first one we had to do. I was able to repair it properly but I am a very competent technician. We are obligated repair the vehicle for the customer, what would you suggest, that we turn the customer away and send them to the next Ford dealeship 50 miles away which is probably in the same situation?
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Replying to: sb93lx50 (Jul 01, 2006 8:40 am) |
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Replying to: sb93lx50 (Jul 01, 2006 8:40 am) "feel your pain, we just traded our FS in on a used Suburban. We had started the process for the buyback with the BBB but Ford flat out said they would send it to another dealer to have it repaired before they bought it back....our complaints were a bad bearing in the CVT making a LOUD noise, seems to be common now, there is a TSB for it... our engine would surge under certain conditions, 6 repair attempts and still not fixed." Doesn't sound good if you couldn't work with Ford in getting yours fixed and you work for a Ford dealer. Would they not let you repair your own FS since you are a certified CVT technician, or could you not even fix it? I just thought if it was a loud bearing, that you could have fixed it.  Just curious??
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Replying to: volfangary (Jul 01, 2006 11:53 am)
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Replying to: sb93lx50 (Jul 01, 2006 5:47 pm)
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Replying to: volfangary (Jul 02, 2006 9:54 am) We just heard from him again today and he confirm that the paperwork should be coming through by Friday. It has been 35 days since we dropped off our car and it looks like it will be finally over. Good luck to others who are having issues. The CVT is causing Ford problems because dealers are not up to speed on them and parts are not available. Beware.
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Replying to: murphy4 (Jul 05, 2006 2:40 pm) After all kind of weird things with my car I averaged 11.7 MPG - city driving. The CVT is defective, but runs. At the slightest touch of the accelerator pedal the car jolts into motion and feels zippy. I filled the tank and headed off to Big Bear Lake. I drove an 2005 4 cyl Accord behind our FWD FS driven by my wife. The road goes uphill and it is very twisty. I could barely keep up with my wife in this Accord. I watched my FS going into turns very fast and barely tilt while the Accord, at the same speed, complained and threatened to go off the road!!! At one point after a quick stop I watched my FS going away while the accord struggled at 6.000 RPM to keep up but did not succeed. At the end of the climb my wife looked like a happy kid at the end of rollercoaster ride. She said - "this car is glued to the road! And I barely touched the accelerator". At the end of the downhill trip the combined MPG was 18.6. I called the dealership and they said that the buy back process has begun. It looks like they are going to buy back to avoid a law suit. In the sunny California there is no arbitration process. If the car meets some conditions – it’s a buyback! They said it is going to take about 2 months, at which point they'll give me a 2007. |
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From the last paragraph of 7/31/06 Automotive News: "Ford is dropping the continuously variable transmission offered in the Ford Freestyle, Five Hundred and Mercury Montego at the end of the 2007 model year."
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Replying to: buckwheat (Jul 31, 2006 8:49 am) I find it a dumb move by Ford that just as awareness of the CVT is gaining momentum with the general public they decide to drop it. They really need to re-think the closing of the Batavia transmission plant. It seems they are tripping over dollars to save pennies. - Chad |
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