- #75 of 78
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Re: Squeak sounds from the brakes [dino2k]
by rdaws
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Mar 29, 2009 (7:50 am)
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Replying to: dino2k (Mar 28, 2009 7:52 am)
take it back and have them replace the pads. this car has a design flaw with the brakes (the pads tear up the rotors). The pads and rotors are only covered for 12,000 miles. beyond that it is $1,000 for front brake replacement (because they replace the rotors) and the same for the back. Either way, brakes are a problem for this vehicle and audi will not stand behind car. there have been numerous posts about this problem.
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- #76 of 78
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Re: Squeak sounds from the brakes [rdaws]
by dino2k
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Mar 29, 2009 (9:27 am)
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Replying to: rdaws (Mar 29, 2009 7:50 am)
Thank you for your opinion rdaws, I'll have to wait for them to call me back and do some more test because the first time they told me that they machine lightly off the rotors and it should be fine. It's funny because if it was BMW, they never machine the rotors and they would replace it with no question ask. It's embarrassing to have people look at you on your new vehicle when it squeak that much. Audi has a lot of nerves to tell me that the Germans don't have that problem and they have to test the vehicle, I never thought that I would like to hate Audi for their services, but I really do. Anyways, thank you for your opinion and I'll keep you guys posted.
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- #77 of 78
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AUDI = TERRIBLE ARROGANT Customer Service
by kerryjth
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Mar 29, 2009 (11:52 am)
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One other tip document and date time stamp all your conversations with dealer and Audi HQ because they are trained to have "convenient amnesia" when it comes to who is responsible for paying for repairs despite if it is a Audi Design flaw ...
Audi is very arrogant and has terrible custometr service..
I hear BMW and MB have excellent customer service ....
my wife swears by Toyota's
GOOD LUCK !
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- #78 of 78
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Re: AUDI = TERRIBLE ARROGANT Customer Service [kerryjth]
by dino2k
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Mar 29, 2009 (12:02 pm)
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Replying to: kerryjth (Mar 29, 2009 11:52 am)
LOL, I definitely agree with you on that one. As a former owner of an BMW X5, I don't think there's any services out there that can compare to BMW. Their services are top notch and they will do anything to please their customers. If I had a a choice I would definitely go back to BMW in the future just because their services will get my vote on everything.
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