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New Audi Q7 Owners Give us Your Report

78 messages,  Last post on Mar 29, 2009 at 12:02 PM

You are in the Audi Q7 Forum. Your Hosts are steve_ & tidester

What is this discussion about? Audi Q7, SUV


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#70 of 78
$1000+ Costs to NEW Q7 Owners - Defective MMI by kerryjth
Feb 23, 2008 (2:27 pm)
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SImple fact ... if you drink coffee or water while you drive and may spill it .. then it can cost you $1000+ each time to repair the MMI electronics which are stored below the cupholder in the front seat !!!
  
It really is a design flaw BUT AUDI will not own up to it and forces the customer to pay $1000+ to repair it !!!
  
Send the Audi USA President a note if you would like to have his confirmation ..
  
Johan De Nyssch
3499 West Hamlin Road
Rochester Hills, MI
#72 of 78
2007 Audi Q7 4.2 L by rreich
Mar 10, 2008 (10:08 am)
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Leased apx. 6 month ago- Drives like a dream-but I just need to get use to driving in silence, no bluetooth phone access, no GPS assistance. Shortly (3 weeks after leasing the Q7, I would start the vehicle and the Nav screen would be blank, my phone would not make or recieve calls and no audio at all....I would stop turn everything off and open a door and wait afew minutes then try it again....nothing. After the vehicle was parked for hours or over night, everything would be fine....untill after diving it for a short while. It's a 3 hour drive to the closest authorized service center and we're now on our 4th (over-nght ) vist and I have just starter using an after market bluetooth device for hands free cell use and was thinking silence is great for pondering "why am I paying for this!!!!"
#73 of 78
Keyless remote problem by ny_driver
Oct 20, 2008 (7:37 am)
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Love my 2007 4.2 Q7. However, strangely, my advance key doesnt seem to fully work anymore. I can not longer open the door by grabing the handle (the key blinks quickly when I touch the door handle) or closing the door by pressing the button on the door handle (again, key blinks quickly). Pressing the door open/close keys on the key fob work though. The keyless start also no longer works and when I press the button, the key again blinks quickly and the dashboard says no key recognized (I think as it flashes in the center console). Can still use the key and turn on the ignition. Called my dealer so said that he never heard abt this problem and I would need to leave the car. Both keys do the same thing so not a battery issue. Anyone run into this problem?
#74 of 78
Squeak sounds from the brakes by dino2k
Mar 28, 2009 (7:52 am)
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Hi guys, I had my 09 Q7 3.6 for 3 months now and I already brought it to the dealer at least twice for them to look at my brakes. They squeaks a lot when stopping lightly coming to a stop. I traded my 4.4 X5 for this Q7 and I was hoping that it would be somehow a better vehicle, but the brakes are so annoying and I don't think that it should squeak like that in all weather conditions, dry, wet, snow, etc. Does anybody have this problem or is it just me having bad luck with this Q7.
#75 of 78
Re: Squeak sounds from the brakes [dino2k] by rdaws
Mar 29, 2009 (7:50 am)
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Replying to: dino2k (Mar 28, 2009 7:52 am)

take it back and have them replace the pads. this car has a design flaw with the brakes (the pads tear up the rotors). The pads and rotors are only covered for 12,000 miles. beyond that it is $1,000 for front brake replacement (because they replace the rotors) and the same for the back. Either way, brakes are a problem for this vehicle and audi will not stand behind car. there have been numerous posts about this problem.
#76 of 78
Re: Squeak sounds from the brakes [rdaws] by dino2k
Mar 29, 2009 (9:27 am)
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Replying to: rdaws (Mar 29, 2009 7:50 am)

Thank you for your opinion rdaws, I'll have to wait for them to call me back and do some more test because the first time they told me that they machine lightly off the rotors and it should be fine. It's funny because if it was BMW, they never machine the rotors and they would replace it with no question ask. It's embarrassing to have people look at you on your new vehicle when it squeak that much. Audi has a lot of nerves to tell me that the Germans don't have that problem and they have to test the vehicle, I never thought that I would like to hate Audi for their services, but I really do. Anyways, thank you for your opinion and I'll keep you guys posted.
#77 of 78
AUDI = TERRIBLE ARROGANT Customer Service by kerryjth
Mar 29, 2009 (11:52 am)
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One other tip document and date time stamp all your conversations with dealer and Audi HQ because they are trained to have "convenient amnesia" when it comes to who is responsible for paying for repairs despite if it is a Audi Design flaw ...
 
Audi is very arrogant and has terrible custometr service..
  
I hear BMW and MB have excellent customer service ....
 
my wife swears by Toyota's
 
GOOD LUCK !
 
  
#78 of 78
Re: AUDI = TERRIBLE ARROGANT Customer Service [kerryjth] by dino2k
Mar 29, 2009 (12:02 pm)
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Replying to: kerryjth (Mar 29, 2009 11:52 am)

LOL, I definitely agree with you on that one. As a former owner of an BMW X5, I don't think there's any services out there that can compare to BMW. Their services are top notch and they will do anything to please their customers. If I had a a choice I would definitely go back to BMW in the future just because their services will get my vote on everything.

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