Ask the Car People.SM


Chevy Silverado and GMC Sierra Electrical and Computer Questions

768 messages,  Last post on May 07, 2013 at 9:49 PM

You are in the Chevrolet Silverado & GMC Sierra Forum.

What is this discussion about? Chevrolet Silverado 1500, Chevrolet Silverado 2500, Chevrolet Silverado 3500, GMC Sierra 1500, GMC Sierra 2500, GMC Sierra 3500, Truck

    
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153

Messages Page 71 of 77

#701 of 768 Re: 2008 SILVERADO ELECTRICAL ISSUES HELP!!! [bran164] by gmcustsvcsarah

Apr 22, 2012 (10:30 am)

Replying to: bran164 (Apr 21, 2012 10:41 am)
Hello bran164,
 
I'm afraid that I don't have the technical expertise to say one way or another. Were you looking to locate a dealer in Raleigh? I'd recommend visiting the Chevrolet brand page - you can find nearby dealerships through their "Find a Dealer" tool. If we can be of further assistance, feel free to get in touch at socialmediagm.com
 
All the best,
Sarah
GM Customer Service

#702 of 768 ABS /Brake/ & StabiliTrak Lights by pgallenstein

May 06, 2012 (7:32 am)

Thought I would post my problem in this thread as well. I have a 2007 Sierra, 27k (new body style), when I start in up the ABS and Stabili Trak lights stay on and after a couple of seconds the Brake light will come on. I disconnected the battery cables for about 1 hour, thinking this might reset the computer but the alarms did not clear. I then took it to Advanced Auto Parts and they scanned it with their Actron CP9580 and it showed "No Code Detected." They recommended a local auto care service department which I am scheduled to take it in a few days. The truck seems to drive just fine but I am concerned about these 3 lights staying on. If anyone has any helpful information that I can pass along to the service department it would be appreciated.

#703 of 768 Re: ABS /Brake/ & StabiliTrak Lights [pgallenstein] by gmcustsvc

May 06, 2012 (11:00 am)

Replying to: pgallenstein (May 06, 2012 7:32 am)
pgallenstein,
Thank you for taking the time to post your concerns and experience. I would recommend speaking with your dealer of choice. Let me know how things go at the dealer. Please feel free to email me directly at SocialMediaGM.com. Please include your VIN, and current mileage. I look forward to your response.
Christina
GM Customer Service

#704 of 768 loss of instruments by burtm

May 23, 2012 (6:44 pm)

I have a 2009 silverado VIN 3gcek233x9g248265 with 66250 miles. Tonight after a 30 min drive I stopped and turned the truck off for about 20 minutes. When I resumed my trip i noticed that the only instrument that was functioning was the volt meter. no speedometer, no tach, no change in the odometer for the entire six mile trip, no fuel gauge. the A/C, radio and engine were running fine. The only warning light was the ABS light. After two engine start and stop cycles everything seems to be back in order.
 
Any ideas?

#705 of 768 Re: loss of instruments [burtm] by barnowl3

May 24, 2012 (4:48 am)

Replying to: burtm (May 23, 2012 6:44 pm)
Odd, that sounds like the problem that 2003 and 2004 had with their dashes. GM had sent us letters, but would only agree to replace the defect up until 70,000 miles. Friend had his dash replaced on his 2004 at his cost after about 72,000 miles.

#706 of 768 Re: loss of instruments [burtm] by gmcustsvcsarah

May 24, 2012 (6:51 am)

Replying to: burtm (May 23, 2012 6:44 pm)
Good morning burtm,
 
I checked your VIN to see if there were any open recalls on your vehicle, and there are not at this time. Given your mileage, you are outside of your Bumper to Bumper warranty but still within the following warranties until the date or mileage indicated (whichever comes first):
Emission Select Component Ltd Wty until 11/30/2017 or 80,231 MI
Powertrain Limited Warranty until 11/30/2014 or 100,231 MI
Corrosion Limited Warranty until 11/30/2015 or 100,231 MI
 
If you were to decide upon visiting a dealership to have this concern looked into, please let us know as we're available to assist in the process in whatever way we can. It may be a good idea to wait until this matter occurs more frequently if you decide upon this route. There would be a diagnostic fee involved and the technicians would need to be able to duplicate the event or have engine codes to read in order to move forward in the repair process.
 
Best,
Sarah
GM Customer Service

#707 of 768 GM has some hutzpah posting on this thread by jeffreya

May 24, 2012 (11:18 am)

I have a hard time believing that a US company with the advertising slogan "Like a Rock" that has produced trucks with basic design and components purchased with the "lowest bidder" approach would have the gall to respond in this thread. The cheap, defective stepper motors used in Chevy dashboards are a disgrace and the fact that Chevy is standing on mileage instead of stepping up and just replacing the defective parts is pathetic. Defective is defective, no matter how many miles a vehicle has on it. And to think the American taxpayers bailed GM out......next time I vote no. Clean up your mess, GM.

#708 of 768 Intermittent Throttle Closure by sierra16

May 25, 2012 (7:18 am)

I will try to explain. I have a 2008 GMC Sierra 1500 4 wheel drive Z71. While driving down the road at no particular speed...could be 20 or 65mph, all das lights come on and throttle closes. Acts like a stall. After approximately 1 second, throttle re-opens and dash lights disappear and return to normal. Feels like truck stalls and restarts on its own while going down the road. I have taken the truck to a GM dealer and had a scan done and no errors are reported. Do i just wait until it dies on the road? What is causing this. Everyone seems perplexed.'
 
Thanks

#709 of 768 Re: Intermittent Throttle Closure [sierra16] by gmcustsvcsarah

May 25, 2012 (1:18 pm)

Replying to: sierra16 (May 25, 2012 7:18 am)
sierra16,
 
I'm sorry to hear that your dealership was unable to duplicate or diagnose the cause behind the throttle closure you described. If we can look into this further with you, please send the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
 
Best,
Sarah
GM Customer Service

#710 of 768 Re: Electrical Issues [thunder3000] by barnowl3

May 26, 2012 (6:31 am)

Replying to: thunder3000 (Mar 21, 2012 5:43 am)
Thunder 3000,
Let me help you as I have learned that either GM Engineering or GM Management has chosen to provide very poor databases or info on the defects on these trucks to Customer Service and their dealerships. GM issued a letter approx. in 2006 by Scott Lawson, General Director, Customer Service. Dashes in 2003 and 2004 are known defects ( may apply to other years as well). In the letter GM will not replace the dash unless you had the failure occur. Likely a known electrical manufacturing defect that presents itself intermittently, so good luck if you are on vacation. They extended the warranty to 7 years or 70,000 miles. They were sued over this short coverage period and then extended the dash replacement to 80,000 miles but you pay labor. Looks like you are stuck with the bill on this one. I had to bring my letter in for my friends 2004 which he had just bought used from that same dealer to prove it and the dealer finally paid for the dash. I actually think they take the cores for rebuild ( must be they know exactly what their mfg defect was)
One other critical safety item that GM customer service does not keep in their database is the sudden failing brake lines in 2003 and 2004, but I have heard them go back to 2000. Lines rust, but theirs rusted real fast like I have never seen in my 35 years of driving in the NE, so the improper steel composition was used. You will note they now coat their brake lines. Your first failure will likely occur above your frame rail behind the drivers front tire. Correctly engineered brake lines with steel may rust, but they will typically seep. These trucks ( and it may have only been a run of them as all don't display this) will suddenly burst, typically during a sudden or emergency stop. The dual master cylinder tends not to do what would would expect as you are left with nearly no brakes. Replace these for the sake of your safety and others. I would not trust a GM replacement, but you can get SS aftermarket. This happened to me and had it not been for a shoulder I could veer off itnto, my GMC would have been decapitated beneath a tractor trailer. This was investigated by the NHTSA in 2008/09 and then suddenly the case was closed. You will remember that Toyota had rusty frame issues around these same years and actually bought trucks back from their owners, GM unfortunately does not even want to acknowledge this safety issue existed, so although GM Sarah is trying to help, you will find she can find nothing in the records. I had received the investigation forms from NHTSA. s I guess if they just keep quiet about it, the trucks will just eventually come off the road.

Messages Page 71 of 77

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement