Last post on Oct 07, 2013 at 1:21 PM
You are in the Toyota Matrix
What is this discussion about?
Toyota Matrix, Transmission, Wagon
#79 of 573 I Called Toyota
Oct 05, 2007 (6:20 am)
I called Toyota and pretty much got nowhere. They said that they haven't heard any complaints. However, I told him about all the complaints that I've read about on this message board. I would encourage everyone to call Toyota, even if you have already done it and make them write up a case report. If we get enough complaints, then they will either recall the transmissions or could reimburse us if we've had to get it fixed already. We should keep calling every week and bug them. If enough people bug them, they may decide to listen. It certainly can't hurt. In the meantime, my 2003 matrix is at shop.
#80 of 573 2003 Matrix Manual Transmission
Oct 10, 2007 (3:59 pm)
My mechanic told me that the growl from my 2003 Matrix XR at 132,000km was a transmission bearing. After finding out through these posts that 2003 and 2004 Matrix do indeed have a problem, I found out from a Toyota mechanic that the bearings had been upgraded on 2005 models onwards. Armed with a printout of these posts, my service records stating that the fluid had been changed per the service manual, and the information on the upgraded bearings, I visited the Toyota dealer where I bought the car 5 years ago. After some (pleasant) discussions with the owner, and a few delays while Toyota head office got back to them, they agreed to rebuild the transmission for free, as a goodwill gesture. I have no idea how they did it, no idea who paid for it, all I know is that I now have a good vehicle. Oh, and the dealer recommended a new clutch, which he supplied and installed at his cost of $275 CDN plus tax. And I have to say the dealership owner was really helpful, offering me a good trade-in value and a good price if I had decided to trade in the Matrix for another vehicle. In my opinion, while the transmission should not have failed at 132,000km, I am very obviously very pleased with the outcome, especially the way the dealership treated me. All I can say is, here's a story with a happy ending, please feel free to use this as a precedent with Toyota and get them to do the same thing for you! Good luck!!
#81 of 573 2003 Matrix Manual Transmission
Oct 23, 2007 (7:07 am)
I just had my manaul transmission completely fail halfway home from Boston to Halifax. The car had to be towed back to Canada and left at a Toyota dealer in Fredericton. Needs a new transmission due to a failed bearing. It's 5.5y old with 80K. I serviced it on schedule at Toyota and they have only agreed to cover 60%. Is the new transmission they put in going to be like those in the 2005 and later or the same junk it originally had? I am planning to sell asap if anyone wants it! They did not offer me a good trade-in value, only about half what it should be worth.
Should I buy a Nissan Versa or Toyota Fit or try the newer Matrix??
#82 of 573 2004 Matrix Transmission (mileage - 45,000)
Nov 04, 2007 (5:07 am)
The manual transmission just went out on my Matrix yesterday. The car has less than 60.000 miles, so this should be covered by the powertrain warranty, correct?
#83 of 573 Re: 2004 Matrix Transmission (mileage - 45,000) [alandra_lee]
Nov 04, 2007 (6:07 pm)
Should be, especially if less than 5y old. They should put in a new transmission, but unfortunately it will be exactly the same design as the first one. I'm selling my car because I think it could fail again in 5y and only got 12mth warranty on the new transmission.
#84 of 573 Re: 2004 Matrix Transmission (mileage - 45,000) [marjo]
Nov 05, 2007 (5:28 am)
Not sure that it necessarily has to be a "new" transmission. You may end up with a Toyota factory rebuilt unit.
#85 of 573 Re: 2004 Matrix Transmission (mileage - 45,000) [marjo]
Nov 05, 2007 (6:18 am)
Really? They haven't corrected this problem yet? I've always purchased Toyotas becasue they were quality, dependable cars. I'm quite distraught to find that this may not be the case.
#86 of 573 2004 Matrix ManualTransmission = DEAD @ 64K
Nov 06, 2007 (10:20 am)
Bought this car brand new in in May 2003.
In August, on a trip Upstate, I noticed a noise coming from the engine compartment of my car. I had about 61,000 miles on the car at that time. I this I first noticed this rattling noise because we had the windows up and the a/c on. Never noticed it before.
The car shifted fine, just had this annoying noise that reminded me of a extended ping. Didn't imagine in my wildest dreams that this noise, which was inaudible with the windows down and the radio on, would be such a serious problem!
Two weeks ago, I called the shop about looking into the noise and he mechanic asked me to check to see if I heard it when I stopped. No noise at a stop, but I did notice that when driving, if I pushed the clutch in the noise went away.
When I brought the car into the shop last Monday 10/30/07, my mechanic said the noise was coming from the transmission. Drove the car approximately 100 miles since then, local driving. Called Toyota after reading the posts here and they said "no reported problems, nothing they can do." Case closed. Case #200710020501.
En-route to Toyota Dealer to have the transmission looked at last night, the car died. I noticed that when I got onto the highway the rattling noise disappeared, and instead made high-pitched whirring noise. Weird, I thought,... got off the highway and took local route to the dealer.
As I drove I heard all kinds of other intermittent noises: growls, squeals, squeaks and then the final noise which sounded like the transmission actually dropped out. I was surprised when I looked under the car to see that it hadn't. Luckily I was on the highway service road and not on the main section, or I would have been killed.
I have driven every kind of manual car, rattle-traps included, and never have had a problem with a manual transmission.
It's very convenient that Toyota claims they have no service bulletins on this issue, and that all of us are left with the bill for fixing what is obviously a defective transmission. I am ready scream! I will NEVER buy another Toyota again, but I am also not finished fighting.
One person posted that "Unfortunately unless there is a safety issue, I don't think we are going to get lucky with a recall." There is most certainly a safety issue here when the powertrain of the car breaks down. I am going to report this to the National Transportation Safety Board, and I suggest everyone else do so as well.
Their website is:
#87 of 573 Re: I Called Toyota [tbrane]
Nov 06, 2007 (10:40 am)
Good suggestion. The U.S. # is 1-800-331-4331.
#88 of 573 Re: 2004 Matrix ManualTransmission = DEAD @ 64K [dlugoker]
Nov 06, 2007 (10:46 am)
And the agreed to warranty on the transmission is how many miles? It's probably safe to assume that you didn't purchase the extended warranty package, correct?
I think everyone has an expectation that it's going to run for 100's of thousands of miles, but legally Toyota appears covered. Whether they do anything out of 'good will', is a different subject.