Last post on Oct 07, 2013 at 1:21 PM
You are in the Toyota Matrix
What is this discussion about?
Toyota Matrix, Transmission, Wagon
#399 of 573 So...here is the latest
Apr 03, 2010 (4:51 pm)
I have been dealing with this same problem also...you can check my early posts.
I just got this from Toyota today.
Dear Mr. Saltzman:
We apologize for the concerns with your 2004 Matrix, and regret to advise we would not be in a position to offer further financial support of the vehicle.
Regarding any purported research of a technical issue, we would not have any information to share unless a Special Service Campaign or recall is released. If such an item is released, the vehicle owner and the dealership will be notified.
At this time, the Matrix is far out of the warranty which is for 5 years or 60, 000 miles from the vehicle's in-service date, whichever occurs first., and we do not show any Special Service Campaigns or recalls on this vehicle for the condition described. Once a vehicle is beyond the warranty parameters, responsibility for the cost of repair falls upon the vehicle owner. We apologize we are unable to further assist you in this matter.
It is because of comments such as yours that we are able to review our products and improve them.
We regret you are dissatisfied and comments have been documented at our National Headquarters under file#XXXXXXXXXXXXX.
If you require further clarification on Toyota's position, please contact our offices by responding to this email or contacting us by phone at 800-331-4331.
Toyota Customer Experience
What a crock. I have referred them to this site and they still won't do anything. I have filed with NTHSB...Written to my congressman....someone tell me some good news.
#400 of 573 Decision on Keeping a 2003 Matrix
Apr 03, 2010 (5:45 pm)
See my post (#228) on Aug. 1, 2008. Repaired transmission and clutch at 87k miles. Paid only (!) $845.
I decided to trade the car in at 117k. I couldn't wait for the bearing to go again. Bought a Certified Pre-Owned 2007 BMW X-3 3.0si. M-badged Sport Pkg, premium package, heated seats, leather everything, panoramic two-piece sunroof, etc. Solid as a rock, 260 hp from an in-line 6, and corners like a sports car. LOVE IT! Extended warranty and maintenance program. They treated me like I was special. First time ever (that's 40 years) in a dealer that I didn't feel (or know) I was trying to be had.
Save your sheckles and move up. It's cheaper than a lawyer.
#401 of 573 Matrix trans issue only on Edmunds
Apr 11, 2010 (8:31 am)
I find almost no mention of Matrix manual trans problems anywhere on the web other than this forum.
I also wonder if more frequent trans oil changes would make a difference. Most failures seem to happen ~100K miles. I suspect most of those failed trannys had their original oil in them. I changed the trans oil in my '88 Accord every 30K miles and I plan to do that in my '06 Matrix.
#402 of 573 Re: Matrix trans issue only on Edmunds [circuitsmith]
Apr 11, 2010 (9:33 am)
I take care of my car. The transmission was kept up. Defective bearings in the transmission broke down, causing the shift plates to grate against each other, ultimately destroying the transmission. This was not user error.
When people google "Matrix transmission problems" this thread is one of the first things to pop up. It makes sense that this thread generates most if all of the complaints since another forum is not readily available to click on in google results.
I hope that the knowledge that you changed your '88 Accord's oil every 30K miles brings you comfort when you are replacing your Matrix's transmission at 100K to 130K miles.
There are a lot of very angry people on this forum who paid an exorbitant amount of money to replace a defective part on their Toyotas. We've all heard from Toyota that it must be our fault that the transmission broke, but most of us also heard from our mechanics what the real reason was. It is frustrating to read someone, with no knowledge of the individual circumstances everyone went through, try to suggest that it must be our own fault that the transmission broke down at 100K.
Perhaps the reason that there aren't many complaints yet is that it typically takes about ten years for people to drive 100K miles and the '03 and '04 Matrices are just now hitting that mark... I haven't heard anything about the '06 Matrix, but you'll have to let us all know how that turns out for you.
Enjoy your Matrix!
#403 of 573 Re: Matrix trans issue only on Edmunds [circuitsmith]
Apr 12, 2010 (8:13 am)
The manual transmission in my 2006 Matrix failed at about 65,000 miles, just out of warranty. If you look carefully you will notice that many of the posts here report failures at 100,000 km, not 100,000 miles, again just out of warranty. My Matrix was taken to the dealer for maintenance and all recommended procedures were performed. I do not believe that the failure was due to poor maintenance or abuse since the transmission in my 1996 Tacoma is still going strong after more than 240,000 miles
If the posts on this forum represent all the failures in these transmissions that's really not a bad record considering the number of these cars sold. The transmission failure was not what I expected of my Toyota but I believe Toyota was reasonably fair in providing a new transmission for installation costs only. If the new transmission performs as my other Toyotas have I will have no qualms about buying Toyotas in the future. If it fails at <100,000 miles I will probably look elsewhere for my next car. If and when you hear "the noise" in your Matrix I suggest you have it towed to a dealer for diagnosis and repair. The dealer is in the best position to, and has the greatest interest in, providing some cost adjustment on the repair. It looks like many of those who posted here had their cars repaired by independent mechanics and then tried to get Toyota to cover the cost. Good luck with your Matrix!
#404 of 573 Re: Matrix trans issue only on Edmunds [upyourstoyota]
Apr 13, 2010 (11:38 am)
> I take care of my car. ... This was not user error.
I didn't say it was. Don't put words in my mouth. My 'Scheduled Maintenance Guide' calls for no trans oil change in 120K miles, except under 'Special Operating Conditions'.
> There are a lot of very angry people on this forum...
Well, don't be angry at me. OK?
> It is frustrating to read someone, with no knowledge of the individual circumstances everyone went through, try to suggest that it must be our own fault that the transmission broke down at 100K.
Again, that's not what I said. I read pretty much this whole thread. I have some knowledge of what people went through. This conversation ends here. If I wanted to be browbeaten I would have gone to USENET.
#405 of 573 Re: Matrix trans issue only on Edmunds [circuitsmith]
Apr 13, 2010 (4:46 pm)
I came off very rude and I apologize. I've re-read your post and I still infer that you were not too subtly implying a lack of maintenance as the reason behind the defective transmission. If that is not what you intended, then accept my apology. I am struggling to see what else you could have meant?
Anyway, this is just an internet forum and should not be a day ruiner, so sorry for any strife.
Apr 14, 2010 (11:56 am)
Add me to the list:
Symptom: rattling when accelerating at low RPMs.
Current mileage: 99262km
Toyota on Front: "Sounds like it might be coming from the
transmission, don't see anything else wrong. We can replace it for $3800."
I have since found this forum.
I plan to take it to an independent mechanic to have a look.
In the meantime I am considering alternatives to advocate for our plight...
Apr 14, 2010 (12:22 pm)
A few months ago, I call the APA (Association de Protection des Automobilistes, in Quebec) and explained my problems with my Matrix transmission (see posts by Simonotaylor). They have been in contact with Toyota Canada since then. And their work helped a lot: Toyota Canada finally offered me a refund for half the bill for my transmission repair, which I accepted.
They think it has to do with recent Toyota difficulties that they decided to refund APA members that complained about their Matrix (I am not the only that has been refunded).
That $750 refund was welcome and I think the company is heading the good direction.
So if your are in Quebec, contact APA, they may help you!
#408 of 573 Re: Un autre [lukeb1]
Apr 14, 2010 (12:44 pm)
You don't say what year your Matrix is. Toyota told me something similar when I brought my 2006 in. I shopped around a bit and the independent mechanic I consulted didn't offer to do the job much cheaper. I decided to let Toyota go ahead and was pleasantly surprised when they installed a new transmission for the cost of labor only (about $1000). This was right around the time the big recall was announced. Good luck!