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Wagons Toyota Matrix Matrix Transmission Problems
356 messages, Last post on Nov 21, 2009 at 12:25 PM
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Replying to: bcsvermont (Sep 29, 2009 1:46 pm) |
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Replying to: brianofmpls (Sep 27, 2009 7:36 am) |
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Replying to: quiuri3803 (Sep 08, 2009 9:12 am) |
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Replying to: bcsvermont (Sep 29, 2009 1:46 pm) I would like to talk with you and will call you? Here is the message I recently posted which is closely related to what happened to you: #25 of 26Re: Matrix engine and steering failure [richardi1] by robincm Oct 09, 2009 (9:08 pm)Save | Reply Replying to: richardi1 (Feb 15, 2008 7:56 pm) "On October 7th, 2009, I experienced a very similar situation to what Richard described. In my case, my 2007 Matrix lost engine and steering power in the middle of the freeway while I was on my way to work. Thank God I was only traveling 40 or so miles per hour because of traffic; if I had been traveling faster, I have no doubt this incident could have resulted in injuries and/or fatalities. Did I mention there were four other vehicles involved? After investigating the incident, my insurance company told me I'm not at fault because the car stalled. The CHP and highway transportation personnel at the scene also told me it looked like a mechanical problem. My car was towed to the local Toyota dealership and they've had it since that date. I have received a phone message from Toyota service each day, near the end of the day, telling me they are testing my car, their computer reports aren't showing any problem codes, and they need to keep working on my car. Finally this afternoon, around 4:00 p.m., I received a call from the service manager who told me "there is nothing wrong with your car", "come and pick it up", and (by the way), the daily rental car fee clock is ticking. To top things off, I was told by service I would not be charged for a rental vehicle and have no intention of paying them one penny. Toyota is taking absolutely no responsibility whatsoever for this situation, and I have decided I will not drive the car again because I believe it is unsafe. This is a warning to other Toyota customers...Beware!" Here is an update on what I wrote above: We went back to the Toyota dealer and were told the car is in perfect condition and there is nothing wrong with it. This report was given to us by the assistant service manager. The person who was with me asked to see a report showing us what the dealership did to check the car and what the results were. We were given a copy and realized the only things Toyota did were 1). Ran a computer report which they claim showed nothing was wrong with the vehicle, and 2). Test drove the vehicle. They never even checked the transmission, fuel line, battery (whatever else) that may have caused the problem. Toyota did offer to let us leave the Matrix in their parking lot because I stated that I am not comfortable driving the car because I believe it is unsafe. I also will not take the car back to try and pass it off by selling it to someone else. I am looking into all of my rights. I believe this is a potentially very serious problem and people's lives are at stake. PS. We weren't charged for the rental car--Thanks so very much, Toyota! |
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| I don't believe in joining the ranks of those threatening a lawsuit unless I have very valid concerns. Well, I do. I was in what could have been a potentially life-threatening accident when my Matrix stalled on a major freeway (please read my other posts for details). I am not only concerned about myself--I am also concerned about the others on our freeways who may be hurt or killed because of what appears to be a serious problem and a smoking gun for Toyota. Toyota is telling me nothing is wrong with my car and are washing their hands of the problem; this is based on their computer printout results. We all know computers can fail, and in the event of such a serous problem, my car should have been thoroughly and completely examined. I refused to drive it home, and it's still sitting in the Toyota parking lot. We are looking at a big loss because we spent $20,000 when we purchased it. I am interested in pursuing a class action lawsuit because I can't ethically or consciously sit back and do nothing. The money is important but warning others about the problem is much more important. | |
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Replying to: mjustice11 (Dec 27, 2006 10:44 am) |
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Hello, I'm sorry to hear about your ordeal... Did you read message #345? Apparently that's the way to go if we want results.. Cheers! Eugenia |
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Replying to: upyourstoyota (Jun 25, 2009 8:20 am) |
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Replying to: bellatogo02 (Mar 18, 2009 6:23 pm) |
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