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Matrix Transmission Problems

356 messages,  Last post on Nov 21, 2009 at 12:25 PM

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#310 of 356 Re: Toyota Replaced first transmission [hiddot84] by upyourstoyota Jul 05, 2009 (11:06 am)
Replying to: hiddot84 (Jul 05, 2009 10:32 am) Well, I picked up my Matrix on Friday. I am supposed to have a year warranty on the new transmission, which is one of the reasons I decided to have Toyota do the work. When I asked the parts manager about some paperwork for the warranty, he told me that it was in their system and I didn't need anything. I politely asked for him to print out whatever he was looking at that would prove that I had this warranty. We went back and forth like this for about ten minutes. I eventually asked him just to jot something down on the back of my receipt with his name and date - just SOMETHING to prove the part was under warranty. He kept refusing and then finally he got exasperated and ripped a page out of his employee manual with information about warranties and thrust it at me. Another employee was standing there and said "I can't believe you just did that!" and he said "She needs it more than we do." I handed it back to him and asked him to sign and date it. He treated me like I was demanding something impossible. I offered to type up something about the warranty, I offered to show him how to hit print screen so that whatever was on his computer screen could be printed out, etc. and I did all of it as politely as possible. Needless to say, I am so underwhelmed with Toyota right now. The car seems to be running well with the new transmission, but I didn't get any explanation about what went wrong or anything else, just a rude man who couldn't understand why I would want something in writing about my warranty. So, now I guess I just wait for it to crap out again after 100K miles. I'm so angry. I am keeping a log of this entire ordeal so that when they finally issue a recall I can demand a refund or raise hell.   I am going to pursue this with the attorney general's office and through the online link that someone provided a few posts back. I am also going to call Toyota and update my complaint file. I like to think that I have better things to do with my time, but I am done accepting poor quality products from huge companies that rely on consumer laziness to protect themselves from any sort of repercussions from their crappy products.
#311 of 356 2003 xrs transmission...what the? by bhecht Jul 12, 2009 (3:14 pm)
I have a 2003 xrs with a little over 60,000 miles and bought it used. The guy I bought it from kept it in very nice condition and told me he had a new transmission put in around 23,000 miles. At around 50,000 miles I had to have a new clutch installed and now am having major transmission problems. It would not go into 3rd gear, and then when I got it going I couldn't shift down. I tried backing up and an awfull smell came from the engine area. I limped home in the car and now am going to have it fixed. This is my first Toyota, and my 8th stick shift. I drove the car very easy after the new clutch because I wanted it to last a long time, and no problems for over a year. I will also call Toyota and complain and whoever else that might help me. If anyone can help I would be very greatful for any advice, or phone numbers I can call. I live in southern Michigan and am also going to look for a good auto shop.
#312 of 356 -Need an advice by chan9 Jul 12, 2009 (11:05 pm)
Hello I was looking forward to buying a 04 toyota matrix . Can I know that does the transmission problems both in manual and automatic. Replies to this message: circuitsmith (Jul 14, 2009 10:55 am) chan9 (Jul 14, 2009 12:02 pm)
#313 of 356 Re: -Need an advice [chan9] by circuitsmith Jul 14, 2009 (10:55 am)
Replying to: chan9 (Jul 12, 2009 11:05 pm) The automatic transmission are not much trouble, but such a small low power motor is more fun to operate with a stick shift. I think the 2006 and 2007 don't have manual trans problems. Replies to this message: chan9 (Jul 14, 2009 12:02 pm)
#314 of 356 Re: -Need an advice [circuitsmith] by chan9 Jul 14, 2009 (12:02 pm)
Replying to: circuitsmith (Jul 14, 2009 10:55 am) Thanks for the reply. Can I also know of the little troubles faced in automatic transmission if u know them. I agree with your statement regarding stick shift option but actually I have a 04 deal available to me in automatic transmission currently.
#315 of 356 Re: O4 Matrix Transmission problems [upyourstoyota] by dissatisfied4 Jul 21, 2009 (9:45 am)
Replying to: upyourstoyota (Jun 26, 2009 2:22 pm) I'd like to stress the importance of upyourstoyota (great name) message. And I'd like to add to it. Another poster gave the federal website. It is, again:   http://www-odi.nhtsa.dot.gov/index.cfm.   (Sorry, I can't get it in blue to link, please just copy.) There are currently 22 complaints on the manual transmissions of 2003 and 2004 Toyota Matrixes. (Under the "Components" category, go to Powertrain.) They also give an 800 number if you prefer to call in. Enough complaints can trigger a recall. We need to really push on this. It is outrageous nad it could result in someone's death.   Also call or write or use your State's Attorney General's website to file a complaint. Write to your congressman. If this site alone has 32 pages of complaints, think of how many people must have been screwed.   Further, I am thinking of contacting an attorney for a class action. Please let me know if you are interested.   My 2003 Matrix has only between 62,000 and 63,000 miles. Now I'm supposed to put in another $4000 on a new transmission - the bearings are shot. I don't have $4000 laying around. Further, the dealer was trying to find a used one to put in - it would have the same problems as the old and I'd be paying another $4000 in a very short time.
#316 of 356 Re: Need some advice for the 2003 Toyota Matrix [upyourstoyota] by dissatisfied4 Jul 21, 2009 (9:50 am)
Replying to: upyourstoyota (Jun 23, 2009 1:58 pm) Another poster gave the federal website. It is, again:   http://www-odi.nhtsa.dot.gov/index.cfm.   (Sorry, I can't get it in blue to link, please just copy.) There are currently 22 complaints on the manual transmissions of 2003 and 2004 Toyota Matrixes. (Under the "Components" category, go to Powertrain.) They also give an 800 number if you prefer to call in. Enough complaints can trigger a recall. We need to really push on this. It is outrageous.   Also call or write or use your State's Attorney General's website to file a complaint. Write to your congressman. If this site alone has 32 pages of complaints, think of how many people must have been screwed.   Further, I am thinking of contacting an attorney for a class action. Please let me know if you are interested.   My 2003 Matrix has only between 62,000 and 63,000 miles. Now I'm supposed to put in another $4000 on a new transmission - the bearings are shot. I don't have $4000 laying around. Further, the dealer was trying to find a used one to put in - it would have the same problems as the old and I'd be paying another $4000 in a very short time. Replies to this message: saltzp (Aug 21, 2009 7:57 am)
#317 of 356 Re: rattles [jnr1] by dissatisfied4 Jul 21, 2009 (9:51 am)
Replying to: jnr1 (Apr 17, 2006 4:42 am) I'd like to stress the importance of upyourstoyota (great name) message. And I'd like to add to it. Another poster gave the federal website. It is, again:   http://www-odi.nhtsa.dot.gov/index.cfm.   (Sorry, I can't get it in blue to link, please just copy.) There are currently 22 complaints on the manual transmissions of 2003 and 2004 Toyota Matrixes. (Under the "Components" category, go to Powertrain.) They also give an 800 number if you prefer to call in. Enough complaints can trigger a recall. We need to really push on this. It is outrageous.   Also call or write or use your State's Attorney General's website to file a complaint. Write to your congressman. If this site alone has 32 pages of complaints, think of how many people must have been screwed.   Further, I am thinking of contacting an attorney for a class action. Please let me know if you are interested.   My 2003 Matrix has only between 62,000 and 63,000 miles. Now I'm supposed to put in another $4000 on a new transmission - the bearings are shot. I don't have $4000 laying around. Further, the dealer was trying to find a used one to put in - it would have the same problems as the old and I'd be paying another $4000 in a very short time. Replies to this message: upyourstoyota (Jul 22, 2009 9:28 am) saltzp (Aug 21, 2009 7:44 am)
#318 of 356 Re: rattles [dissatisfied4] by upyourstoyota Jul 22, 2009 (9:28 am)
Replying to: dissatisfied4 (Jul 21, 2009 9:51 am) Hey dissatisfied4, I would be interested in a class action law suit. You can email me if you want to talk more about that: marpants at yahoo dot com (writing it that way to avoid spambots). Also, I don't know if anyone listens to Car Talk on NPR, but their website is terrific. As far as directing your complaint to the person in charge, here is a list of all the CEOs of the major car companies: http://www.cartalk.com/content/features/To-The-Top/ . The rest of the site is great for do it yourself tips and all sorts of resources. We can all draft a letter and attach each of our names and addresses and phone numbers and send in one to the president of Toyota as well as sending a copy to the Attorney General's office for our respective states and then find a news agency to send it to as well (will get their attention more). I think that sending it to Car Talk might be the best bet. The other avenues listed in the previous threads are also great ideas and everyone should take the time to fill out their complaints. Think of it this way: it will take fifteen minutes tops and there is a chance that you could be reimbursed the thousands of dollars that you spent replacing a defective part. A chance at $3000+ aint bad for fifteen minutes of effort.
#319 of 356 Matrix transition problem by lyncan Jul 22, 2009 (12:56 pm)
I left the local Toyota dealer today w/ my hair on fire. My 04 Matrix xrs needs clutch/bearing work to the tune of $1200. The car has only $130K kilometeres (less than 80k miles!) About 90% of those miles are highway and or rural road driving & the car has been scrupulously maintained. My previous Hondas ran into the high 200K miles before I ever spent a nickel on transmission work. Until this, I had really been satisfied w/ this car. Now we'll see if Toyota is interested in keeping me satisfied by how they handle this.

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