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Wagons Toyota Matrix Matrix Transmission Problems
358 messages, Last post on Nov 24, 2009 at 2:16 PM
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It all started with service at a Toyota dealership 7 months ago. 3 days after the service ($300 overall check of the vehicle) the engine seized-apparently the radiator drained instantly with no warning. "We've never seen anything like this happen before on a Matrix" 4 days after the engine was replaced the transmission seized-apparently this was related to the engine failure. "We never see transmissions go on these vehicles." Replaced with a used transmission by the same dealership. "We'll put in a used one for you, as we never see problems with these transmissions." 6 months later I hear a strange grinding noise. Told that my transmission needs to be replaced. "Sorry the used transmission only had 3 month warranty, we can't help you out. We never see any problems with these transmissions though. Just bad luck I guess." Have now battled it out with the dealership and Toyota Canada. Neither of which will admit to any problem or wrong-doing. Write it off to really bad luck I guess...it was such a good car until that fateful service. Very disappointing. Last bit of advice from the dealership "Vehicles do not become more valuable as they get older, or increase in value as their mileage increases, the cost of maintenance starts to sky-rocket and reliability and safety decreases. The point is the longer you keep your vehicle, the more it will start to cost you due to wear and tear." Thank you to Peace Arch Toyota in Vancouver, BC for the mind-blowing advice!
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Replying to: dashed (Jun 06, 2008 10:05 pm) A recall must be started. To do this everyone must send an email or letter to the Ministry of Transportation. The link to his contact page is here - http://www.tc.gc.ca/minister/contact.htm. Everyone also needs to send a link of this thread to Toyota Canada and their local dealership. Toyota prides itself on reliability and low maintenance costs - we for us it was a lie. They are tarnishing their image and word of mouth. This is not a one off issue. This is Toyota have a known manufacturing issue and not being responsible for it. Good luck everyone.
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Replying to: gmore (Jun 12, 2008 4:33 pm)
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Replying to: marjo (Jun 13, 2008 7:49 am) For a good laugh, here is the response I just got from Toyota Canada regarding the my transmission: "Toyota Canada Inc. is not aware of any common concerns with the transmission on the Toyota Matrix. However, we suggest discussing this directly with the Service Manager at your Toyota dealership. They would be in the best position to advise you in this regard." Poor dealers having to lie on behalf of Toyota Inc not taking responsibility. Lets all chant together "Buy a Honda, Buy A Honda, Buy a Honda, Buy a Honda" When I get my car fixed, I am going to put a info sheet on both windows as well as stick notes on other Matrix Cars, telling the world what Toyota is doing. Bye Bye Reputation! We should all do that!
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Replying to: gmore (Jun 13, 2008 10:07 am)
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Replying to: marjo (Jun 13, 2008 11:29 am) I am trying to search for an email address or phone number. If anyone can assist, then post what they find on this blog, it would be appreciated. Also another problem..... Since Toyota will not admit there is a problem, then there is no sure fix. If you purchase a replacement part for your transmission from Toyota, it will blow again. If you purchase a used transmission from the wrecker (if you can find one, because I just called everyone in Greater Vancouver and they are all gone as its a hot item), it will blow again as this is a manufacturing problem. Luckily my brother-in-law who is a Honda mechanic is getting a new custom main bearing made for me and doing the work for free. I'll just pay for the parts. So I am luckily. But Toyota is wrong and I will not purchase from them again. Until Toyota admits there is a problem, there is no fix. So to those that have fixed their transmissions already, you also need to keep up the pressure as your transmission will blow again - sorry.
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Replying to: gmore (Jun 16, 2008 2:49 pm) Keep in mind that this is the same Toyota that for years did not admit to the sludge problem in their 4 bangers. The dealers were trained to say that it was normal just as the dealers are trained to say that our 5 speeds wear out and that they have never seen the premature failure before! It sucks but it is fixed in the 2005 on. Lesson learned that first gen cars always have more potential for problems until they work out the bugs. Usually in the second or third year of a bran new car.
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Replying to: jamesimcb (Jun 17, 2008 4:47 am)
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Replying to: matrixreloaded (Jun 17, 2008 9:52 pm) 2T1KR32E33C713851 2003 Matrix Base indigo blue purchased May 2002. Only became available Feb'02 so mine was in one of the earliest batches of cars. My 1986 Corolla was way better than this piece of crap and had 230,000km on it when I sold it. Hence the reason I bought another Toyota! I like my Honda Fit, but it's kind of small and I don't appreciate a new car payment again after just paying off the last lemon. I did email W5, but the more people who do the better. I tried w-five  ctv.ca I'd still love to get my $2000 back from the repair job. Sold it 2mths after I fixed it so I could get a reasonable amount of cash for a down payment for a new one rather than waiting for re-failure. |
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Replying to: matrixreloaded (Jun 17, 2008 9:52 pm) Thanks for your help. Here is what I have now done. 1. Wrote a letter to W5 2. Wrote a letter to the Ministry of Transportation who is responsible for Vehicle recalls. 3. Wrote a letter to Toyota Canada 4. Went to my local dealer whom I bought the car from and complained to the service manager (whom, without outright admitting there is a problem, said there is one and that the new bearing will not explode). 5. Sent a link for the blog to Toyota Canada and my dealer. I think your idea of complaining directly to Japan would be awesome. Also, I have been trying to get a lawyer who would be willing to take this to a class action level. I will keep trying. I dont want to post my details on a blog, so please email me at chickadees98 yahoo.com and I will follow up. Thanks |
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