Last post on Oct 07, 2013 at 1:21 PM
You are in the Toyota Matrix
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Toyota Matrix, Transmission, Wagon
#153 of 573 another trans problem
May 29, 2008 (10:54 am)
Add my 2003 Matrix to the long list of trans problems. I am just over the 5 year/60k mile warranty. I had the previously described grinding noises and the dealer just quoted me $3,200 to fix. When I told him about this forum, he looked it up on the Toyota website and said they show no problems. He said this sort of half-heartedly as if this is just the company line. We have had a long history of good relationship with our dealer and he is currently looking into doing something for us with the goodwill program. I'm hoping he comes through for us. Other than this problem, the matrix has been a perfect car for me.
May 29, 2008 (11:24 am)
I wish I could sell, no one would buy a car with a bearing noise that loud. I'll look into it but I doubt they will help since they didn't sell me the car and the warrantee is up.
Can't believe Toyota won't admit there is a problem!
#155 of 573 2004 Matrix XR
Jun 04, 2008 (11:43 am)
Hi All, man I bought my toyota matrix from a coworker. In mint condition. 1 year later, I hear a spuddering or rattling sound everytime I press the gas after shifting. My heart dropped and knew it couldn't be anything simple to fix. After reading this blog I am so blown away from all this. I've had 3 toyotas in my past life and thought for sure this was going to last me a good while. I was wrong. I need either a new transmission or a rebuilt transmission. It is a bearing failure. Oh and throwing in extra cost for replacing the clutch, the price is very costly! Yeah I have over 60,000 miles on mine. I was shocked, now I'm shaking my head. BTW, Honda had a law suit against them for transmission failure between 1999-2001 or 2002.. I guess it could happen to even the most reliable vehicles!
#156 of 573 03 Matrix 140,000km
Jun 06, 2008 (10:05 pm)
It all started with service at a Toyota dealership 7 months ago.
3 days after the service ($300 overall check of the vehicle) the engine seized-apparently the radiator drained instantly with no warning. "We've never seen anything like this happen before on a Matrix"
4 days after the engine was replaced the transmission seized-apparently this was related to the engine failure. "We never see transmissions go on these vehicles."
Replaced with a used transmission by the same dealership. "We'll put in a used one for you, as we never see problems with these transmissions."
6 months later I hear a strange grinding noise. Told that my transmission needs to be replaced. "Sorry the used transmission only had 3 month warranty, we can't help you out. We never see any problems with these transmissions though. Just bad luck I guess."
Have now battled it out with the dealership and Toyota Canada. Neither of which will admit to any problem or wrong-doing. Write it off to really bad luck I guess...it was such a good car until that fateful service. Very disappointing.
Last bit of advice from the dealership "Vehicles do not become more valuable as they get older, or increase in value as their mileage increases, the cost of maintenance starts to sky-rocket and reliability and safety decreases. The point is the longer you keep your vehicle, the more it will start to cost you due to wear and tear."
Thank you to Peace Arch Toyota in Vancouver, BC for the mind-blowing advice!
#157 of 573 Re: 03 Matrix 140,000km [dashed]
Jun 12, 2008 (4:33 pm)
I am just experiencing the same problems. It is not acceptable for Toyota to have an issue with their manufacturing and not deal with it. I have just sent a link of this thread to Toyota Canada and my Local Dealership - Jim Pattison Toyota North Shore. They can't say its a one off problem.
A recall must be started. To do this everyone must send an email or letter to the Ministry of Transportation. The link to his contact page is here - http://www.tc.gc.ca/minister/contact.htm.
Everyone also needs to send a link of this thread to Toyota Canada and their local dealership. Toyota prides itself on reliability and low maintenance costs - we for us it was a lie. They are tarnishing their image and word of mouth.
This is not a one off issue. This is Toyota have a known manufacturing issue and not being responsible for it.
Good luck everyone.
#158 of 573 Re: 03 Matrix 140,000km [gmore]
Jun 13, 2008 (7:49 am)
While you're at it, all Canadians write to W5 at CTV. Might not be a big enough story for them, but worth a try. They love car scams. I wrote them a letter but haven't heard back. Wonder what consumer reports' used car guide has for reliability for the 2003-04 Matrix? Should be zero.
#159 of 573 Re: 03 Matrix 140,000km [marjo]
Jun 13, 2008 (10:07 am)
I will call them, email them and write them a letter.
For a good laugh, here is the response I just got from Toyota Canada regarding the my transmission:
"Toyota Canada Inc. is not aware of any common concerns with the transmission on the Toyota Matrix. However, we suggest discussing this directly with the Service Manager at your Toyota dealership. They would be in the best position to advise you in this regard."
Poor dealers having to lie on behalf of Toyota Inc not taking responsibility.
Lets all chant together "Buy a Honda, Buy A Honda, Buy a Honda, Buy a Honda"
When I get my car fixed, I am going to put a info sheet on both windows as well as stick notes on other Matrix Cars, telling the world what Toyota is doing. Bye Bye Reputation!
We should all do that!
#160 of 573 Re: 03 Matrix 140,000km [gmore]
Jun 13, 2008 (11:29 am)
I've been tempted to leave notes on every Matrix I see, but haven't had the time. I emailed Toyota dealers in Halifax, Dartmouth, Fredericton and Saint John as well as Toyota Canada.
#161 of 573 Re: 03 Matrix 140,000km [marjo]
Jun 16, 2008 (2:49 pm)
Just so everyone knows the president and CEO of Toyota Canada is named Kenji Tomikawa.
I am trying to search for an email address or phone number. If anyone can assist, then post what they find on this blog, it would be appreciated.
Also another problem.....
Since Toyota will not admit there is a problem, then there is no sure fix. If you purchase a replacement part for your transmission from Toyota, it will blow again. If you purchase a used transmission from the wrecker (if you can find one, because I just called everyone in Greater Vancouver and they are all gone as its a hot item), it will blow again as this is a manufacturing problem.
Luckily my brother-in-law who is a Honda mechanic is getting a new custom main bearing made for me and doing the work for free. I'll just pay for the parts. So I am luckily. But Toyota is wrong and I will not purchase from them again.
Until Toyota admits there is a problem, there is no fix. So to those that have fixed their transmissions already, you also need to keep up the pressure as your transmission will blow again - sorry.
#162 of 573 Re: 03 Matrix 140,000km [gmore]
Jun 17, 2008 (4:47 am)
No custom bearing is needed. There is a updated kit. The problem is a defective main bearing from Japan. Not sure where the revised kit bearing comes from. My personal opinion is that Toyota will not do anything. The 5 speed transmission is probably only 10-15% of all of the Toyota Matrix on the road. I have heard of some going up to 200K before failure. As it only affects a very limited sub set of customers and most bearings are lasting at least 100K km's I think we are all screwed. If the automatic transmission was failing you could be almost certain that there would be a recall.
Keep in mind that this is the same Toyota that for years did not admit to the sludge problem in their 4 bangers. The dealers were trained to say that it was normal just as the dealers are trained to say that our 5 speeds wear out and that they have never seen the premature failure before!
It sucks but it is fixed in the 2005 on. Lesson learned that first gen cars always have more potential for problems until they work out the bugs. Usually in the second or third year of a bran new car.