Last post on Oct 07, 2013 at 1:21 PM
You are in the Toyota Matrix
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Toyota Matrix, Transmission, Wagon
#14 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [mjustice11]
Feb 14, 2007 (9:58 am)
I have had an ongoing battle with Toyota Canada over my '03 Matrix after the manual transmission went at 108k (km) in Dec of 2005.
A bearing needed replacing that cost me about $Cdn 1800 to repair, which was about $1500 labour. I failed to change the manual transmission fluid at 100K, which Toyota Canada said meant that the repair costs were all mine. They offered $300 to cover the parts as a Goodwill gesture. I told them to keep it. The fact is the US site and GM Canada site (Vibe; said powertrain) both say that the trans fluid only needs to be replaced if the vehicle is used to tow. I had the bearings subsequently dissected by a Materials lab and a report written identifying the problem as a defective bearing assembly (Japanese bearing parts out of tolerance) that did not fail due to any poor lubrication condition. Toyota Canada again denied any responsibility, and said that any future communications on this issue would not be addressed. The only joy I have had to date, is driving daily (work commute) by the plant where the car was made (Cambridge, Ont.) with a neon placard on the back window for all to see that tells my story:
2003 Toyota Matrix
Failed Manual Transmission 108K
Made in Cambridge
I recently received a 2003 Matrix owner's customer satisfaction survey, which I sent back uncompleted to the president of Toyota Canada with a covering letter saying that he could fill it out on my behalf based on the enclosed copies of all of the correspondence.
I would be interested in hearing about you experience.
#15 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [crimson_steve]
Feb 27, 2007 (3:34 pm)
My Transmission had a bearing failure at about 62K. Replacement cost about $1100.00. I asked Toyota nicely for some accomodation (split part of the cost? Give a coupon for something?) Their answer was that they would do nothing. The mechanic said the failure had nothing to do with maintainence or use. It was simply a bad part. Please reply with similar experiences (Now there are at least two of us)
By the way the clutch wnet out at about 30K, but Toyota id fix that.
#16 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [jim19a]
Mar 12, 2007 (6:47 pm)
I have a 2004 matrix XRS with only 113,000 kms and just replaced the clutch and am told my transmission is trashed. This is unacceptable for a Toyota product! I am looking into warranties and replacements but feel this needs to be addressed by Toyota Canada, and if not by them, then Toyota Japan. I have only driven Toyota and this is the worst car I have ever owned - even my Toyota Tercel was better quality than my Matrix.
#17 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [crimson_steve]
Mar 20, 2007 (4:50 pm)
A bearing went in my 2003 Toyota Matrix XR 5-speed transmission about a week ago at 108K (km) !!
(I was in the middle of nowhwere 250km from the nearest dealer, 40km from the nearest town at 1am BTW)
When I read your post, I could think only one thing, defective batch?!
Anyway my Matrix was made in Cambridge, April 2003 and bought June 2003 in Calgary.
Transmission fluid was changed by Toyota last year.
I am trying to find more people that this has happened to
If the bearings in that transmission were faulty,
then I am guessing that sooner or later they will all go
and since the average driver may not have hit 108K km yet
more of this will probably crop up.
#18 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [tuxristo]
Mar 22, 2007 (8:05 pm)
My dad is a heavy duty mechanic and has been a loyal Toyota customer for as long as I can remember. He said the same thing about the bearings in the transmission. I have not replaced my transmission, he told me to drive it until it dies......and why would I replace my transmission with another Matrix transmission that could be faulty??? Makes no sense does it? When I went to a local Toyota dealer I brought up the fact that there has been problems with the Matrix transmission, he acknowledged that they had come across a few...
I believe this is happening to more people than we know of and am prepared to do whatever it takes to find them!! I am a frequent visitor to Japan and just returned at the end of February. I can tell you the Japanese take GREAT pride in everything they do and everything they make and probably have no idea of the problems of the Matrix - in fact the Matrix is not made in Japan, it is made in Canada....AND.....I don't believe that Toyota Japan even sells the Matrix....so....I am willing to pursue this at whatever level is needed. I feel Toyota Canada needs to acknowledge the problem and do a recall...let me know if you are interested....ds
#19 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [matrixreloaded]
Apr 03, 2007 (2:21 pm)
I have a 2003 Matrix and I just had the manual transmission replaced at 63,000 miles. I luckily bought a Toyota certified used vehicle and it comes with a 100,000 mile powertrain warranty. I did elect to change the clutch while it was out because it was only $300.00 to do it. I also bought a Toyota to have it last a long time and am dissapointed.
#20 of 573 Re: 03 Matrix Transmission completely trashed @ 62K [tuxristo]
Apr 16, 2007 (3:09 pm)
Here is another one for you ... 102,000 kms on a 2003 matrix 5sp and the tranny bearing exploded taking out the works.
I have been waiting for Toyota Canada to stand up and help me out here , but I should have not been suprised when they have offered next to nothing . If any or all of you can send in your serial # , kms , and a detailed description on how this happened and what there response was , I would be very interested .If you find any other people with the same problem , ask them to do the same. It sounds to me like this is a concern that needs to be moved to a different level. I have driven a lot of toyotas and this has put a real sour taste in my mouth....
I honestly believe that Toyota is one of the few companies with values and if this can be sent in the right direction action will be taken to rectify our concerns.
#21 of 573 Transmission trashed at 108,000
Apr 20, 2007 (9:57 am)
I have 2003 5 speed Matrix XR bought in May of 2002. At a little over 95,000 I requested they check everything thoroughly just in case something looked questionable and I could get it covered before the warranty expired. I was told everything was great. (90% of my miles are highway miles, so clutch and everything else appeared to be in great shape.) Yesterday at 108,000 miles they informed me my transmission was bad due to a bad bearing. My options: by a used transmission, new transmission or dump the car for a trade in value of $5,000. I was told they could only put a 2003 transmission in the car because they made changes to the 2004 and newer transmissions making them incompatible with the 2003 Matrix. Consumer report shows the transmissions for the 2003 Matrix rated in the middle (newer models were rated high-but maybe that's because they don't have that many miles on them yet). This is the first Toyota I ever bought because of the stellar reputation for longevity i.e. I was told I could count on it without major problems for 200,000 miles if I did the required maintenance. I'm wondering what's the point of paying $2,300 to install a new transmission (that already has 50,000 miles on it - it's all they could find) and have the same problem? Or what's the point of paying almost $3,500 and having the same problem. If they're defective then the problem will be there again. Is this only an issue for manual transmissions? Is it primarily an issue for 2003s? I love the car otherwise and would like another, but don't trust the tran problem. Nobody from Toyota will acknowledge it's a defect and stand behind it.
#22 of 573 Transmission trashed at 46k miles
May 16, 2007 (7:00 pm)
I have a 04 Matrix XR I purchased it 06/03 and just had the transmission replaced at just over 46k miles. I was told by the dealer that the differential came apart inside the trans. No out of pocket expense for me since they cover the trans for 60k miles but I can't say I would buy another Toyota after this experience, I'll probably go back to Honda.
#23 of 573 Re: Transmission trashed at 85K
May 24, 2007 (1:18 pm)
I'll add to the 2003 Matrix woes. I just had to have the transmission worked on because the bearings were totally shot. I was told it was a "fluke" as well. Do they get that in training? Only 5 months ago I had to replace the water pump and have the brakes worked on. I've done all of the work at the dealership and have been very good with maintenance throughout the life of the car. So in the past 5 months my Matrix has cost me almost $4,000. It was $1,700 for the water pump and brakes and $2,000 for the transmission (they are putting in a new clutch while they're at it). I did not expect to have to sink this much money into what is basically a Corolla wagon. So buyer beware regarding the 2003 Toyota Matrix.