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Freestyle Transmission Failure

136 messages,  Last post on Nov 04, 2009 at 9:35 AM

You are in the Ford Freestyle Forum. Your Hosts are steve_ & tidester

What is this discussion about? Ford Freestyle, Transmission, SUV


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#78 of 136
How many others have had failed transmissions? by pixiedsted
Jul 10, 2007 (7:49 am)
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After reading some of these posts, I'm wondering how many have had the same problems I have had with my Ford Freestyle '05?
We loved it when we bought it NEW but within the first year started having problems. It wouldn't accelerate, wrench light came on, putting noises, etc. Took it to the dealership where we bought it, they hooked it up, (Of course, wrench light wasn't on then) so according to the dealer, no problem! The light came on again and the dealer "fixed" it. Worked fine for a few weeks, drove it OUT OF STATE, wrench light came on, engine light came on, barely made it off the road. Took to a dealership, ran a diagnostic, transmission problems! No, transmission person to fix it for 2 weeks! Dealership assured me it would be fine to drive back to my state to get repaired. Had to drive 50 mph the entire way since it wouldn't go over that! Next day, wouldn't accelerate over 25mph - made it to the dealer I bought from. Huge hassle, it was just over the 12,000 mile warranty. Had to negotiate to have dealer even pay partial for it to be fixed. Suppossedly, it was taken care of....
11 months later,(now) the wrench and engine light came on again, wouldn't accelerate over 50 mph. Took to original dealership, told us the brake light wasn't working, then managed to hook it up properly to the diagnostic machine - transmission had major codes coming up! (They didn't have a transmission person there to fix either) The service manager said they couldn't help us, the regional mgr wouldn't help us since they had already fixed it twice before! They said they could offer us a trade in????? They wouldn't give us the printout of what was wrong with the transmission. We had to take it to another Ford dealer who finally told us that the entire Transmission needed to be replaced for $5000. (At least they offered to pay for our rental car since it can't be fixed for a week!)
 
Does this sound familiar to anyone else?? Should this be happening on a car that is only 2 years old? ?
#79 of 136
Re: How many others have had failed transmissions? [pixiedsted] by passat_2002
Jul 10, 2007 (9:02 am)
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Replying to: pixiedsted (Jul 10, 2007 7:49 am)

Not enough info pixie.
 
1) What is the total mileage on your Freestyle?
2) Did you buy it new or used?
3) If you purchased used.. what was the mileage at the time you bought it?
4) Was the vehicle within it's 3 yr. 36,000 mile warranty when the transmission first needed repairs?
5) Ok.. here's the big one. Do you have the vehicle's entire service records from when it was first put into service. (When it was first titled.) It really helps to have such records.
#80 of 136
Re: How many others have had failed transmissions? [pixiedsted] by stevedebi
Jul 10, 2007 (10:19 am)
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Replying to: pixiedsted (Jul 10, 2007 7:49 am)

"Huge hassle, it was just over the 12,000 mile warranty. Had to negotiate to have dealer even pay partial for it to be fixed. "
 
Huh? The mechanical warranty is for 36K, three years. There is 12K mile limit to fix minor issues like squeaks and rattles. Any transmission repair (including entire replacement) should not cost a penny unless the dealer could prove owner negligence in maintenance. The warranty is for the CAR, not the owner; even if you bought it used the original mileage and years apply.
 
You need to contact Ford corporate on this issue (and find another dealer).
#81 of 136
Re: How many others have had failed transmissions? [stevedebi] by freealfas
Jul 10, 2007 (11:09 am)
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Replying to: stevedebi (Jul 10, 2007 10:19 am)

Basic: 3 yr. / 36,000 mi.
Drivetrain: 3 yr. / 36,000 mi.
Roadside: 3 yr. / 36,000 mi.
Rust: 5 yr. / Unlimited mi.
 
if you bought new and are within the above limits you should not be paying dime one as it is a BUMPER TO BUMPER warranty with no exceptions
 
http://www.motorcraftservice.com/pubs/content/~WO5219/~MUS~LEN/41/05frdwa7e.pdf
#82 of 136
Re: How many others have had failed transmissions? [freealfas] by stevedebi
Jul 10, 2007 (3:39 pm)
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Replying to: freealfas (Jul 10, 2007 11:09 am)

"Basic: 3 yr. / 36,000 mi.
Drivetrain: 3 yr. / 36,000 mi.
Roadside: 3 yr. / 36,000 mi.
Rust: 5 yr. / Unlimited mi."
 
I thought they went to 50K miles on the drivetrain for 2008?
#83 of 136
Re: How many others have had failed transmissions? [stevedebi] by freealfas
Jul 10, 2007 (4:17 pm)
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Replying to: stevedebi (Jul 10, 2007 3:39 pm)

OP with problem seems to have an '05, since they referenced having it for 2 years, hence the numbers I quoted seemed appropriate. Not sure why they are mentioning a 12k warranty number in their posts which hasn't been clarified.
#84 of 136
Re: How many others have had failed transmissions? [freealfas] by passat_2002
Jul 10, 2007 (6:57 pm)
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Replying to: freealfas (Jul 10, 2007 4:17 pm)

The poster seems confused about a lot of things. Typically, these people will post just once (in order to vent) and then are never heard from again. I think that's going to be the case this time too.
#85 of 136
Re: How many others have had failed transmissions? [pixiedsted] by iandog
Aug 09, 2007 (1:16 pm)
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Replying to: pixiedsted (Jul 10, 2007 7:49 am)

Your story sounds EXACTLY like ours,except it was our transmission light that came on. We have had our car at a Ford dealership for 3 weeks and they are replacing the transmission (death nell for the car). It is unfortunate because we really liked the car. I still do not believe that the transmission was gone after 50K! I see a foreign hybrid in my future!
#86 of 136
Re: How many others have had failed transmissions? [iandog] by freealfas
Aug 09, 2007 (1:24 pm)
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Replying to: iandog (Aug 09, 2007 1:16 pm)

because foreign cars have no problems... ever...
 
have you noticed lately ford has beat toyota in initial quality and buick has beat lexus in some of the popular rankings...
 
while it's unfortunate you had your problmes, a cvt failure is still a rare exception considering how many ford produced rather than a rule.
 
so when you foreign hybrid has some sort of failure will you be on that forum posting "I see a domestic hybrid in my future".
 
there are no guarantee's with any manufacturer and to not give credit to the domestics for raising there game is just shortsighted...

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