Last post on May 16, 2013 at 4:47 PM
You are in the Ford Freestyle
What is this discussion about?
Ford Freestyle, Transmission, SUV
#215 of 240 Re: They're paying!!! [momf]
Dec 21, 2012 (8:45 pm)
Lets see where do I start, Lets begin with this, I have owned 2 Ford Freestyles in the last year, a 2005 and now currently a 2007 AWD SEL.
I have had problems with both these vehicles and both times transmission, the 2005 started with a lurching forward at any given time when at low drive speed (IE: pulling into park and backing up to get out of parking space.) greatly increased in the heat of the summer with air-conditioner on. Then the noise started from the transmission, I looked at it and tried to hear where the noise was coming from but with no success as it seemed to come from everywhere and a couple locations. So before I even had a chance to bring to ford the Torque converter and gears associated had blew up and caused catastrophic damage to the transmission which required a rebuilt and a $4500.00 bill, after the replacement I still had issues with lurching and lunging forward and was told that i had to replace the Throttle Body Module, at another $905.36, re-programed the computer ( flashed ). I did not have enough time to have tested everything that was done as i was T-boned at an intersection 1 1/2 weeks later that wrote off my car. I was not a happy camper, as not only did I loose my money from the transmission, i have been out of work since November 23,2011 to date. I don't know if I will be able to return i have been suffering from health related issues from the accident and have no time frame to getting better.
With the write off of my 2005 ford freestyle, i needed another vehicle, the girlfriend and i enjoyed this vehicle so much we decided to go ahead and get another freestyle as we liked its all around functionality for what we used it for and that is allot of highway driving to and from the trailer and space. we purchased the 2007 ford freestyle on December 23/2011 and loved it ever since, I realized that we were having the same issues as we did with the 2005 in the summer of 2012 with regards to the lurching and lunging.
I brought my 2007 back to the dealer i bought it from and they informed me of the throttle body issue. I asked if warranty will cover they checked into it for me and said no.
I could not afford a $1000 dollar repair. The lurching had stopped so I decided not do anything at that moment. I had bought some cleaners to see if the throttle body issue would stop or lighten up and it did for the most part. Odd time here and there would i have the issue.
I then started to hear a noise from the time i would start my freestyle until I engaged drive or reverse, the noise would go away even in driving, with a week of hearing this noise i noticed when i would put the car in reverse and move i heard a very loud gear winding noise.
I paid close attention to it, keeping track of things as well, i finally decided to bring into a shop with my after market warranty, it is currently being investigated for transmission issue, the mechanic has suggested to me that he thinks it some kind of a ( plemun gear ?? ) not sure. but he needs to open the transmission and go from there.
I called Ford Canada today, reported issue and was told there is a 1 time customer service satisfaction recall/??.
I have the number for it and was told after the transmission is fixed bring to a ford dealer and this will be taken care care of the following is what Nancy said at ford, they will clean the throttle body and or replace and re-flash the computer. Now i think this might do it but i have my doubts.
Plus this does not fix or help me with the transmission issue as i think the two are directly related, this whole transmission is based on electronic signals sent to it via the computer and throttle body.
My question to anybody that wants to listen and i would also direct to Ford is, if you know the throttle body is causing the electronic lunge forward, on a system that is mechanical, would this not cause early failure in the transmission as its the transmission that is being told what to do by the electronics that are being fed by the computer?????.
I know it seems simple to ask and the question is simple and may not be related but i cant seem to understand why one part fails and its fixed by replacing and re-flashing a computer that controls everything from top to bottom in the car. Its not right, I Believe there is a direct issue with the computer to the transmission because there are more electronics in this CVT transmission than any other, I believe the lurching forward that goes on is not the only issue. I believe that the problems the computer has with the throttle body and the signals it sends to the computer to cause parts within the transmission to prematurely wear and or break. because who knows what else the electronic signal is activated at the wrong time within the transmission.
Sorry if I sounded long winded in this but I believe I have a true and valid point with Ford and ford is hiding more than what they are saying or just fixing as a customer satisfaction. I am not happy with them even though i enjoy there cars and trucks and think they are the better one of the north American dealers and would go back to them with a new purchase if I could afford it.... But I think they need to stand up to this issue and fix both the transmission and computer as I am no computer wizard I do know computers can send more than one signal at a time to cause parts not to function in the right order. Hence causing catastrophic failure in the transmission.
#216 of 240 Re: How to get the letter [nomoreford4]
Dec 22, 2012 (6:15 am)
I got the letter from Ford HQ. The letter said if it hadn't yet happened, take it in for a "cleaning". If it has already happened, and you've had it repaired, take the receipt to the dealer. I took my letter to the dealer on Tuesday 12/18. They're sending it to Michigan and will supposedly get my check. About the wrench light...if it's not under warranty, have someone other than a ford dealer look at it.
#217 of 240 Re: They're paying!!! [soarneagle]
Dec 22, 2012 (6:17 am)
soarneagle--good luck with getting Ford to admit that there is a problem. There was litigation pending over the throttle body issue, I think that's why they finally agreed to pay something, but still not admit a mistake. There have been over 200 complaints filed with the NTSB about the lurching, but still no admission from Ford. I hope you get satisfaction soon.
#218 of 240 Re: How to get the letter [nomoreford4]
Dec 22, 2012 (9:31 am)
Yep, I got the same letter from Ford HQ too. Will try to contact local dealer today if they haven't closed for Christmas break yet. We shall see how it goes.
#219 of 240 Re: How to get the letter [nomoreford4]
Jan 07, 2013 (7:47 pm)
I also got a letter stating that my warranty will be extended because of this prob.
#220 of 240 Re: Freestyle Transmission Failure [bohemia1]
Jan 27, 2013 (3:59 pm)
We had the same thing happen to us with our 2007 Freestyle. We had to replace the mechanitions sensor, which cost $1700. After that was replaced, the Ford dealership then told us the CVT was going to have to be completely replaced for another $6000.
Right now we're trying to recoup our loss because we can't afford to replace the transmission. I hope you get things sorted out on your end.
#221 of 240 Re: Freestyle Transmission Failure [aswoodru]
Jan 27, 2013 (4:37 pm)
OK, so I went to the dealership with this letter in hand before Christmas. We were going out of town anyways for a week, so I asked if I can just leave the car there and pick it up on Dec 31st. They said 'Sure'. And sure enough, when I got back there, they said "Oops, it was OK when we tested it, but just as you walked in it started acting weird and the check engine light turned on". Then they offered to change the spark plugs and gaskets and coils for some $1200. I said 'No thanks'. So after 10 days and $300 spent at the dealership, I got the car back exactly as it was but this time with the 'check engine' light on. My usual mechanic replaced the spark plugs and all for just $600 based on the check-engine codes.
And as far as my previous expenses on replacing the transmission (I paid about $2700 in June 2012 to put a used transmission from a 2006 model) they said 'this recall only covers the "cleaning procedure" and not the total transmission replacement'.
Either way, I think it was more of a reap-off than help.
To summarize: I'm not going to buy a ford myself in the future, nor would I recommend it to anyone.
#222 of 240 Re: Freestyle Transmission Failure [aswoodru]
Jan 28, 2013 (6:13 am)
This is only my opinion however, to each is own on theres and may want to lok into it if they want, i beleave the failure of the transmission is not this or it might because of the failure of the wrong commands the computer is receiving because of the b ad throttle body... hey its a possibility and i am talking to ford Canada about it all and have launched a couple of complaints to ford and logged some trouble calls to them...also with the governning body here in Canada, Good luck all. its my opinion they have a real issue here and something needs to be done...cheers all.
#223 of 240 Throttle Recall
Feb 01, 2013 (9:20 pm)
So we have a 2007 Freestyle bought it used about 3 years ago. Was great for the first year then all of the sudden when setting the cruise control the car would start to slow down but the RPMS would continue to climb. This also happens while driving down the highway at speeds 70 mile an hour. We took it to the local Ford dealership who kept it for 3 days only to return it to us saying they could not find anything wrong with it or replicate the issue. They said the only thing they recommended was replace the transmission at a cost of $6000. Well we did not have that kind of money and they would not guarantee that it would fix the problem. Now 2 years later and the same transmission we get the recall letter set up an appointment. My wife takes it in one day they do the recall work send her home with the car and within the 5 mile ride home it happens twice. She calls them they say bring it back the next day she does they have it all day long they call and say the computer code shows that either the recall was not done or that it did not take. So they do it again go test drive it and the issue is still present. Then they take it back in check the codes and mysteriously the codes now say it is a transmission issue and that they can do nothing about the problem. But if we want they will replace the transmission... It is amazing that what the recall describes is exactly what the car does but they are trying to say it is transmission issue not covered by warranty... It seems Ford has a real issue but not willing to step up for their loyal consumers. It seems corporate Ford is telling dealerships to make consumers purchase new transmissions instead of admitting they have another recall issue...
#224 of 240 Re: Throttle Recall [indytom2]
Feb 02, 2013 (5:33 am)
The sad part about it is....its not a new transmission. Its a factory rebuild! 2 throttle bodies , "new" transmission, 4 brake jobs one of these was a factory recall! Finally got rid of it with 90000 miles on it. All of thiss happend with only 76,000 miles on the car. Good luck.