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Chevy Silverado and GMC Sierra Steering

139 messages,  Last post on Jul 15, 2009 at 11:19 PM

You are in the Chevrolet Silverado & GMC Sierra Forum. Your Host is kcram

What is this discussion about? Chevrolet Silverado 1500, Chevrolet Silverado 2500, Chevrolet Silverado 3500, GMC Sierra 1500, GMC Sierra 2500, GMC Sierra 3500, Steering, Truck


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#115 of 139
Re: clunking intermediate steering shaft [hdfxdwg] by davethecarnut
Nov 20, 2008 (10:55 pm)
Reply

Replying to: hdfxdwg (Nov 09, 2008 10:52 am)

Unfortunately I was late replying for foxdog and others. I had the shaft replaced on my 03 for free from the factory and my dealer. I wrote an e-mail on the GMC website and I printed it and snail-mailed it to the office in Michigan. I guess the squeaky wheel does get "lubed". The rest of you should try it too. Don't give up.
 
And definitely don't pay for parts.
#117 of 139
Clunking steering shaft by Bloozester
Jan 01, 2009 (9:24 pm)
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I just bought a 2002 Sierra 1500 4WD and I suppose the steering clunk is what I'm experiencing. Whenever I turn the wheel left or right at under 30 mph or so, it feels like there are little "clunks" I can feel through the steering wheel, but I don't hear anything with the window down. Especially happens over a bumpy surface. No front end shimmy or looseness that I can tell. Brakes feel smooth. Shame really as the truck only has 66K on it and is in really nice shape with no rust underneath and the interior is like new.
 
Anyway, if this is the case, how much does it cost on avg. to have a dealer replace the intermediate shaft? I'm not terribly handy when it comes to tearing into the mechanicals.
 
Thanks everyone.
#118 of 139
Re: Clunking steering shaft [Bloozester] by davethecarnut
Jan 12, 2009 (11:05 pm)
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Replying to: Bloozester (Jan 01, 2009 9:24 pm)

See #115
#119 of 139
Re: Clunking steering shaft [davethecarnut] by Bloozester
Jan 13, 2009 (5:27 am)
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Replying to: davethecarnut (Jan 12, 2009 11:05 pm)

Tried that at both dealers. Both said since I was the second owner they would not do it for free or for any kind of discount. I was quoted $110 for the part and $90 labor at both dealers.
#120 of 139
Re: Clunking steering shaft [Bloozester] by knah2003
Jan 13, 2009 (7:24 am)
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Replying to: Bloozester (Jan 13, 2009 5:27 am)

Hey there....enclosed in this particular "forum" is the number to the TSB thats out to replace the intermediate shaft at no cost to you!
You can even search on this site for the TSB I believe...
#121 of 139
Re: Clunking steering shaft [knah2003] by Bloozester
Jan 13, 2009 (8:41 am)
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Replying to: knah2003 (Jan 13, 2009 7:24 am)

Took that with me too. Showed them both. They both said if I wasn't the original owner there was nothing they could do about it.
#122 of 139
Re: Clunking steering shaft [Bloozester] by davethecarnut
Jan 14, 2009 (10:14 pm)
Reply

Replying to: Bloozester (Jan 13, 2009 8:41 am)

Try calling AND writing to GMC corporate....basically harass them. I did. I don't recall them asking me if I was the original owner. Give them your local dealer's info too......meaning the preferred dealer you would like it to be fixed at. I'm pretty sure they give the "go-ahead" to them first before they tell you. Be persistent.
GM part no. 19153614
Document ID# 1893252
Good Luck!!
#123 of 139
Re: Clunking steering shaft [davethecarnut] by stephens24
Apr 11, 2009 (6:31 am)
Reply

Replying to: davethecarnut (Jan 14, 2009 10:14 pm)

What is the email to Gm that is CUSTOMER SERVICE? My dealer is acting like i'm the only one that has the issue. How can you have someone from GM talk to ya?I am the original owner of the truck. Any help would be appreciated....
 
#124 of 139
Re: Clunking steering shaft [davethecarnut] by stephens24
Apr 13, 2009 (2:02 pm)
Reply

Replying to: davethecarnut (Jan 14, 2009 10:14 pm)

i called gm, got a claim #, they said i have to pay, i'm fight it.

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