Last post on May 17, 2010 at 6:02 PM
You are in the Pontiac GTO
What is this discussion about?
Pontiac GTO, Engine, Suspension, Coupe
#25 of 142 Some tidbits
Aug 16, 2006 (7:40 am)
Just found this discussion.
The problem was that Monroe Australia changed strut oil from Shell to something else. Factor in the GTO being built in Australia, and taking upwards of 3 months from assembly to arrive at dealerships, and this problem did not become known. GM did not see the pattern of failures because dealerships were not filling our repair reports correctly - DMSdesign here on this site was instrumental in getting this problem recognized by GM.
Replacement parts have been manufactured and are in transit. Unfortunately, I believe this "in transit" may be by boat - not sure if gas-charged struts are allowed to travel by airplane, especially in the current terror-concern climate.
GM has sent a bulletin to dealers regarding this issue. It is NOT safe to drive the car - in addition to control/accident avoidance issues, the strut oil also eats bushings and removes undercoating... continuing to drive the car would be very bad. Dealerships should be, at a minimum, putting you in a rental car. If not, call Pontiac CAC.
I suspect that GM will do a full recall once they have parts. Of course, we'll see if dealerships will then actually replace the affected parts (cars built mid-January until May 5, 2006) on unsold cars sitting on the lot.
If you've been waiting awhile, you might push your dealership/GM to put aftermarket parts on your vehicle. Pedders (http://www.peddersusa.com) sells such parts. Some folks have paid the difference between the GM price and the Pedders price, others have been successful in getting their dealers/GM to put the Pedders on at no upcharge...
Good luck to those of you who have this problem. I agree that GM should have stepped up to the plate more on this (everything seems to be on a case-by-case basis). And, it would be nice if dealers would read their bulletins, and understand that this problem is serious and that customers should not be driving their cars...
#26 of 142 exactly which strut bushings?
Aug 19, 2006 (4:08 pm)
i have an o\06 with a small clunk from the right front end when turning into a driveway. so far no leakage seen.
i want to clarify which bushings are leaking. mu understanding from looking at photos on another message board is that the positioning struts which go through the front crossmember under the radiator are the ones with the blown bushings. that is what the photos showed.
now, if people are saying the struts are leaking, i assume that they are referring tothe mcpherson struts. but that is not what was originally reported as the problem. therefore, if there are readers with mcpherson struts leaking or bushings on the mcpherson struts, let us know asap thanks. rr70
#27 of 142 Leaking struts
Aug 25, 2006 (3:01 pm)
My 06 has been at the dealer for almost a month. Summer is winding down here in Rochester, NY and no fun car to drive. I just spoke with a GM rep from Pontiac and he told me that GM is aware of the problem, and the struts have been ordered, but they are on backorder, but he didn't think that it would be too much longer. When I asked him what that meant, there was silence on the phone. He just wanted to let me know that GM is aware of the problem, the same thing that everyone else has already told me. What do I do next? I really want the car, but there must be some sort of compensation. The more I think about it the more pissed off I get. I just want my car back!
#28 of 142 Re: Strut Problems [coyle311]
Aug 26, 2006 (4:24 pm)
Yes, I have talked to a lemon law attorney. First off call GM customer care phone number and get the ball rolling. The number is 1-800-762-2737. Also go to lemonlaw.com . I am also waiting for parts for over 2 weeks. In my eyes the car is ruined. I have oil all over the brakes and the under carriage. If GM can`t find parts for this in 30 days it is considered a lemon by Illinois Law. I told GM rep I want a buyback, period. Makes you wonder with all the problems GM has and this was my 3rd new GM purchase that they would TRY to make a customer happy. Not a chance in hell.
#29 of 142 Same issue
Aug 28, 2006 (9:32 pm)
Purchased an '06 GTO in June of '06 and both struts were leaking and useless within a few weeks. The dealership replaced them within a week and I was back on the road. Then some sort of bushing came loose on the front suspesion and had to be replaced. Well, here I am again with two struts needing to be replaced in August. The dealership was boogled and stated that they did not about any problems with the GTO.
The lemon law is dependent upon which state you live in but normally if the car is in the shop for more than 30-45 days, those do not have to be consecutative days, and or three to five times in the shop within a year usually means you should seek an attorney to relieve you of the lemon.
The dealership did not give me a rental, did not offer me any option but to wait till the struts come in. Now I just have to wait to lose control, roll the car a few times and volia, instant millionaire!
#30 of 142 Still waiting
Aug 29, 2006 (5:10 pm)
Today marks 1 month 2 days that I have been waiting for parts to repair my GTO. When I last spoke to GM customer assistance August 11, I was told that they would contact me weekly to update me as to the status of the parts delivery. No updates from GM despite the fact I have phoned GM on three separate occasions and left a voice mail for the very same customer service rep who promised to phone me weekly. I'm begining to see a pattern at GM. They simply don't care.
I called my dealership, the largest Pontiac dealer in the world, and the service dept told me that the parts would be in next week. So my guess is if all goes well and my dealer is correct, it will be at least two weeks before they will attempt to repair the struts.
Does anyone from GM read these posts to get a feel for what the customers are saying? Judging about all that I have read about the strut problem here and at other web sites it appears not. GMs mishandeling of the situation would make for a great case study for a business school. Let's look at the facts; knowingly sell a defective product, put peoples lives at risk, deny responsibility and not be willing to repair the problem in a timely manner. Did I forget to mention we lost 3 billion dollars this quarter?
#31 of 142 News from GM.
Aug 30, 2006 (7:15 pm)
I received a phone call earlier today from the GM customer service rep. The rep indicated that the struts would arrive at the warehouse in the next couple days. With the long weekend my guess is that the end of next week (Sept 7 or 8) the dealership may have a chance to repair my car.
#32 of 142 Parts are in
Aug 31, 2006 (4:14 pm)
My dealer called, the struts are in. But they won't be able to work on my car until next Wednesday. Oh well.
#33 of 142 06 GTO STRUTS
Sep 04, 2006 (6:32 am)
I took delivery of mine August 3rd, 2006. I beleive it was delivered with bad struts as I noticed the front end bounced a great deal. I assumed GM had softened up the suspension or something. I called the service department of my dealer and was told that they had not had any previous complaints. It was only when I took my 67 GTO to the Pontiac dealer for PA State Inspection that I discovered that I had a problem. I pushed down on a GTO on the lot and it was like pushing down on a rock. Mine bounced all over the place. The wind up of this story is that the dealer installed aftermarket struts on it since factory replacements were not available and said they would put on factory struts when they are available. All of a sudden, now I am on a list, a list that apparently did not exist a day before. I hate car dealers!!! They must go to school to learn how to look at you with a straight face and lie.
#34 of 142 On the road again!!!!!
Sep 05, 2006 (2:56 pm)
Picked up my car today. New struts and all. Not a bad deal for over a months time. At least I had a rental car, even though it was a Grand Prix. I'm just happy to get the car back. I was so excited to get it back, I couldn't wait any longer to put the Borla exhaust on (came UPS while the car was at the dealer), really sounds Great! Alot deeper of a rumble. I took the long way home from work just to drive it again.