Last post on Sep 18, 2013 at 6:11 AM
You are in the Honda Civic
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Honda Civic, Brakes, Engine, Oil, Steering, Suspension, Transmission, Coupe, Sedan
#383 of 1262 Honda Quality????
Mar 05, 2007 (8:09 am)
Like many on this forum, I believe Honda quality is slipping compared to what it used to be. I still feel they make the best engines in the world for mass produced cars but many of their other components are failing at an alarming rate. I have owned many Hondas over the years and can attest to this fact. Here's my list of cars and major problems (not incl. wear and tear items):
1983 Accord (my first Honda)-- zero problems,60K miles
1990 Civic - new struts 140k miles!!
1997 CRV - zero problems -- 30K miles
2001 Acura CL - transmission replaced 23K miles
2003 S2000 - squeaking front strut 20K miles
2004 S2000 - zero problems -- 12K miles
2005 Acura TL - faded dash, suspension squeaks, numerous rattles, collapsing head liner
2006 Civic - before 9K miles the drivers side fr. struts replaced TWICE, rear suspension noise, "lug bug" issue, interior that scratches just by looking at it!
I was so upset with this Civic that I traded it in this weekend for a leftover 2006 Mazda6 s Grand Sport. With over $9,000 in dealer discounts, rebates, Auto Show coupon and Mazda Finance money I paid a little over $20,000 for it. For less $$$ than a Civic SI sedan I got a beautifully assembled car with a V6, 6spd. auto.,leather/heated seats, Bose/Sirius audio, beautiful 18" wheels, a 4yr./50K new car warranty.
The 2 good things I can say about the Civic is it's trade in value was only $2000 less than I paid for it last year and the mpg was very good. But I will not miss that car. C'mon Honda, get your act together!
#384 of 1262 Re: Honda Quality???? [dano100]
Mar 05, 2007 (10:05 am)
I forgot to mention that the MAZDA6 has HID headlights too! This car is a screaming bargain. Although not as fast as the 2005 Acura TL we owned, it handles better, has a higher quality interior and although it doesn't have a memory drivers seat and NAV, I got it for $12,000 less!
#385 of 1262 Small Pebble damages AC condenser
Mar 05, 2007 (3:38 pm)
Have any other Honda owners experienced having a pebble or road debris damaging the AC condenser? I own a 2006 Civic EX coupe and last fall my AC stopped working. I took the car to the dealer from which it was purchased for a diagnosis. I was told road debris had damaged the condenser and that it was not covered under warranty. Cost to repair this is more than $700. I've since taken the vehicle to two independent mechanics who stated that the damage is minimal and should not have resulted in equipment failure.
I've found cases on other websites where this is happening on several Honda vehicles and in one case it has happened twice to the same vehicle/owner in less than a year.
Please help. I can't afford to pay this kind of repair bill on something that is apparently a bigger problem with Honda.
#386 of 1262 Vibrations in rear window
Mar 05, 2007 (3:44 pm)
One other consistent problem I've had is a vibration around the back speakers/window. It occurs while driving with no music on... and sitting still with the music on. I've had the vehicle to Honda numerous times and they keep puting more padding under the plastic trim (so much now the piece doesn't even fit properly) yet the noise continues.
My research told me Honda was a quality car but I am very much regretting this purchase. Honda customer no service has been as useless as a hot beer on an even hotter day.
#387 of 1262 fpritchett (2 posts)
Mar 05, 2007 (7:14 pm)
With regards to the pebble or road debris others have had this problem. Others after much fighting had gotten the repair done by honda at no charge despite it not being covered under warranty.
Your best bet is to get a regional manager involved and you know they saying, "You catch more flies with honey than with vinegar". Sometimes finding the write service manager can also make a huge difference. Try more than one dealership.
With regards to the rear rattle, I have heard many different reasons from the rear deck, seat belt mounts, a window that was not seated correctly on the rear of the car, etc etc. I would open a case with Honda Care and request a field manager to get down and look at your car for both issues.
#388 of 1262 2007 Honda Complaint
Mar 06, 2007 (12:02 pm)
I just bought a 2007 Honda Civic LX and I am having some major issues with it.....to the point that I feel it is unsafe to drive. When driving with 4 people in the car in winter weather, the car is all over the road.....the steering wheel does not move but the tires are everywhere...constantly having to oversteer, just to avoid an accident. My service manager has done a wheel alignment with 300 lbs in the car(max cargo weight is 850 lbs) and noticed a significant change in the alignment. This was all forwarded to Honda and they have stated that they are not doing anything about it because the car is driving how it was built to drive.....just curious if anyone else has noticed this issue. I already know of one other person that is feeling the exact same way.....and he works at the Honda Plant in Allison, ON.
#389 of 1262 Re: 2007 Honda Complaint [jcwiddes]
Mar 06, 2007 (1:38 pm)
Sorry to hear about your problems. Most of us here have had some or many problems with our new civics so you are not alone.
With regards to your problem, civics are not really the best car to carry 4 people in. The engines get very taxed and I believe the handling would be comprised as the rear weight plus a light front end would yeild in a car that might feel squirrely on the highway or at higher speeds.
The civic new front end is very light and any major weight in the back would cause the front end to not have as much contact with the road as should be.
I don't agree with honda as the car is a 4 door sedan and should be stable under most circumstances.
During the summer when my wife and I go camping with alot of weight in the trunk (such as wood and gear), the car on the highway definately does not feel as stable as my previous 05 subaru impreza.
I plan on trading this spring/summer my 06 LX civic, maybe for an Element or back to subaru.
Keep us posted and I hope you can get your issues solved. Call up the Honda Care Corporate line. Report the issues and problems and insist on a field manager to look at your car at a dealership and maybe drive with 4 people in the car and let him drive the car.
#390 of 1262 Re: fpritchett (2 posts) [kero1]
Mar 06, 2007 (3:50 pm)
Thanks, kero1. How do I identify the regional manager? I have been turned down by one dealer (where I bought the car) and a customer service guy in California. I will try to be nicer (I think that's what that old saying is about). Also, is Honda Care the same as customer relations/service in Torrance CA?
#391 of 1262 Re: fpritchett (2 posts) [fpritchett]
Mar 06, 2007 (3:59 pm)
Your best bet is to contact Honda Corporate Care line, document your case withe the rep. They will open a case. At that time, they normally advise to go to a dealership (in your area most of the time) that they deal with. They normall contact the dealership ahead of time and discuss the problems. Most times the dealership takes this seriously and takes care of the problems if they exist (only stated because they always think people are stupid about cars)
If at that point you don't get the assistance you need you call back the number and elevate the case to the next step which at that point the regional or field manager is normally called to meet you at the dealership with your car and the service manager to go over the issues/problems. If they don't do this, INSIST ON IT!!!
Just my advise. Be patient with the process because slow and steady wins the race. With the honda case open, you have more on your side then just going to a dealership that is not helpfull!
#392 of 1262 Small Pebble damages AC condenser
Mar 06, 2007 (4:03 pm)
I'm grateful to know at least somebody can guide me in the right direction. Much thanks. Have a blessed day. fp