Last post on Sep 20, 2013 at 3:11 PM
You are in the Mazda Tribute
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Ford Escape, Mazda Tribute, SUV
#74 of 93 Factory Paint Defect
Dec 15, 2009 (7:48 pm)
Automakers while retaining ownership of the paint facilities have outsourced process and quality responsibilities to the paint suppliers in a number of facilities. The automakers require the paint suppliers to provide vehicles painted to the automakers' specifications.
A visible manifestation of low film thickness is paint peeling, body rusting and stone chipping. The vehicle may be a factory paint defect. A review of the vehicle's film thickness per individual layer (electrocoat, primer, basecoat and clearcoat) will objectively answer if the vehicle was painted to specification.
The automaker, auto dealer and consumer should receive what they paid for:
a vehicle painted to the automakers' specifications.
Environmental conditions do have an impact on the vehcile's finish. However,
the vehicle should not be a factory paint defect at the time of delivery.
Conduct an internet search on the topic: "Automotive Paint Operations Outsourcing".
There was a press release on Vehicle Paint Quality Flaws associated with Outsourcing.
It described a study correlating factory data with paint failures.
Apparently there has been multiple newscasts throughout North America documenting automotive paint failures.
#75 of 93 Re: Factory Paint Defect [mtcarmelfox]
Dec 16, 2009 (1:43 pm)
Thank you for the info! I will definitely do a search.
I know in my case, the body shops have confirmed (and the dealership service shop) that even with the naked eye there is a layer of paint- the sealant between the top coat and the ecoat is missing. Mazda currently is refusing to correct the situation because it happened outside of warranty, and are claiming they have never seen or heard of this prior. If anyone else *even with it being corrected by Mazda* could let it be known when they contacted them, I'd be very interested!
I'm going to read up on the internet more about the paint failures you mentioned above. I really appreciate the help!
#77 of 93 2003 Mazda Tribute paint problems
Mar 04, 2010 (11:13 am)
It appears that I am having the same problem as several others out there. Last year I saw a spot of paint peeling on the roof just above the windshield. Later is was all over the roof . I originally thought this may have been caused by automatic carwashes, but it appears that several people are having this same problem. Has anyone know if this is a factory problem or recall. I really hate to spend several thousand dollars to have my vehicle repainted, but it looks horrible. I don't think I will ever own another Mazda.
#78 of 93 Re: 2003 Mazda Tribute paint problems [cmccaughn]
Mar 05, 2010 (8:09 am)
I'm so sorry it's happening to you, too. I've done all I know-- from sending formal letters to Mazda, calling Mazda, bringing the car back to the dealership, appealing to the dealership's owner, sending letters, calls, etc. Mazda claims they've never seen anything like this-- but funny how there are so many of us with the same issue! They are refusing to help as it is beyond warranty. I'm not sure what else to do. I have sent some photos and letters to media in my city, but haven't gotten anything back. If anyone else has any success stories or if there was a way for us all to band together to push this issue, it would sure be great. I've been so upset about the situation
#79 of 93 Re: 2003 Mazda Tribute paint problems [cmccaughn]
Apr 08, 2010 (2:08 pm)
Just to let others know. My 03 Tribute is peeling on the roof as well. Right above the windshield and two spots right behind the roof rack (on the back door/hatch). This sucks. I took it to have the back painted and was told the was it looks that, the whole roof would peel..
#80 of 93 Re: 2003 Mazda Tribute paint problems [tnpeople]
Apr 08, 2010 (2:52 pm)
Did you take it to your Mazda dealer? Were they able to get the roof rack off? I have all my paperwork ready to hand deliver to my local Mazda dealer where I bought the car. Then I am going Corporate and to the local consumer spokesperson at a local TV station to see if he can help!
#81 of 93 Re: 2003 Mazda Tribute paint problems [CindySFBay]
Apr 11, 2010 (2:01 pm)
Check out the vehicle sticker. More than likely your vehicle was painted not by Mazda, but at a Ford Facility. Inquire of the paint durability criteria for each of the four layers. That is the only way, anyone will know if the failure is not due to a factory paint defect.
#82 of 93 Re: Factory Paint Defect [mtcarmelfox]
Sep 22, 2010 (1:55 pm)
I'm having the same problem with my paint, peeling off in sheets in the same places! Has anyone tried the Better Business Bureau? This is what I found:
STANDARDS OF THE NORTH CAROLINA LEMON LAW
The following is a brief explanation of most relevant provisions of the North Carolina
lemon law. The complete text of the lemon law can be found at North Carolina Gen.
Stat. section 20-351 et seq.
The North Carolina lemon law covers any new motor vehicle or new motorcycle, sold or
leased in the state. The lemon law does not cover used vehicles, mopeds, house trailers,
or any motor vehicle (1) purchased or leased before October 1, 2005 that has a gross
vehicle weight of 10,000 pounds or more or (2) purchased or leased on or after October
1, 2005 that weighs more than 10,000 pounds.
The lemon law covers the following consumers:
1. The purchaser, other than for purposes of resale, of a motor vehicle;
2. The lessee of a motor vehicle from a commercial lender, lessor or manufacturer or
3. Any other person entitled by the terms of an express warranty to enforce its
The lemon law applies to vehicle conv erters.
The lemon law covers any defect, condition, or series of defects or conditions that
substantially impairs the value of the motor vehicle to the consumer. This is referred to
as a nonconformity.
The lemon law provides manufacturers with an affirmative defense if it can be shown
that an alleged nonconformity or series of nonconformities is the result of abuse,
neglect, odometer tampering by the consumer, or unauthorized modifications or
alterations of a motor vehicle.
MANUFACTURER’S DUTY TO REPAIR A VEHICLE
If a new motor vehicle does not conform to all applicable express warranties, and the
consumer reports the nonconformity to the manufacturer, its agent or authorized dealer
during the term of the express warranties or during a period of one year following the
date of the motor vehicle’s original delivery to the consumer, whichever is greater, then
the manufacturer must make or arrange to have made the necessary repairs to conform
the vehicle to the express warranties.
This information is not intended as legal advice. Please direct specific questions to your legal counsel.
© 2005, Council of Better Business Bureaus, Inc.
I haven't tried this yet, but let me know if this helps, because it is after all, the MANUFACTURER'S PAINT!!!!
#83 of 93 Re: Paint on 2003 Tribute [CindySFBay]
Oct 20, 2010 (2:37 pm)
Add me to the list... I have a 2003 Tribute with paint peeling problems that began in '05 with hand size area peeling on the roof behind the windshield. My Mazda dealership did cover the costs of repainting the roof even though the vehicle was out of warranty; however, I had just purchased a 2nd vehicle from them which may be why they were so cooperative. A year later I hand another hand size paint area peel off my rear hatch. I covered the cost of this repair which was ~$350. Now I have more paint peeling off the edge of the right rear door cavity and a second area above the top of the right front door cavity and the edge of the roof molding.
This is unbelievable! It is very dissappointing to see that Mazda is not acknowledging what is clearly a manufacturing paint defect. I'm not sure what my next steps are, but I can't keep sheeling out $300-$400 every 6 mos when a new paint peeling area appears.