Last post on Jun 05, 2013 at 12:39 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, Fuel Efficiency (MPG), SUV
#196 of 202 Re: Hesitation [the7murrays]
Dec 26, 2012 (8:06 am)
Good morning the7murrays,
If you do decide to visit your dealership, please keep us posted on their findings! We're available to help you get an appointment set up if you wish - please contact us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, the name of your preferred dealership, an a brief summary of the situation).
Sarah, GM Customer Service
#197 of 202 Re: Hesitation [the7murrays]
Feb 26, 2013 (6:11 pm)
I have 2012 Equinox w/ 20K miles and serviced regularly. Having similar hesitation problem occasionally when stepping on accelerator after being stopped. Actually stalled on me yesterday in a light rain. Will see dealer when possible.
#198 of 202 Re: Hesitation [ljski]
Feb 26, 2013 (7:29 pm)
Go asap or sooner. Once mine started to stall, it got worse and started happening almost daily. People have had it happen at highway speed in traffic. It's DANGEROUS. After service visit, it's never happened again to mine in 18 months.
#199 of 202 Re: Hesitation [ljski]
Feb 27, 2013 (5:49 am)
Keep us updated on when you do go in, and if you would like for us to work through that process with you we can be reached via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#200 of 202 Re: Hesitation [gmcustsvc]
Jun 03, 2013 (8:40 am)
I have gone to the dealership about the hesitation. I don't feel safe merging at high speeds. I was told it was normal and there were no issues. I've contacted GM customer service and they stated that if the dealership said it is normal there is nothing that can be done. What do I do know?
Is there anything further I shoudl do with getting my car checked out for the hesitation?
At this point the first thing we would have to do is have a GM dealership diagnose the vehicle. However if they state that the vehicle is operating as designed, nothing can be done to the vehicle because nothing has been deemed wrong or broken.
So the vehicle is designed to hesitate and jerk.... this isn't a safety concern when entering a highway... how do I know how to judge such a hesitation when merging in high speed traffic?
The vehicle was not designed to hesitate, it is simply acting within the acceptable parameters. However as we discussed, if you feel it is not. You're more than welcome to have the issue diagnosed
I have had it diagnosed... thats why I am not talking to you
What is my next step above you because I am obviously not getting anywhere
If you'd like, you may write a letter into our corporate offices
#201 of 202 Re: Hesitation [astenger]
Jun 03, 2013 (3:27 pm)
Thank you for reaching out to us here on the forum. I understand it can be frustrating if the dealership isn't able to find the exact problem you are experiencing. I can suggest possibly going into another dealer for a second opinion. There is a chance they might be able to pinpoint the cause of your concerns. If you would like for me to locate another dealer in your area I would be happy to do so. Please keep me updated.
GM Customer Care
#202 of 202 Re: Hesitation [astenger]
Jun 05, 2013 (12:39 pm)
I also have feel this hesitation. It very frustrating,you attempt to past and your setting there come on !!, go already. But I though this was the nature of the cars computer. There is some thing very wrong with the computer program. Whether or not it would cause accident or not, don't know.
As for my blog. I have complained about poor gas millage. The dealership said there was nothing wrong with Nox. But when they did a update concerning the number miles driven before the next oil change. I started getting two to three more miles to gallon of gas. It would been nice if they had it program right for the first 25,000 miles so that I could have save money on my gas bill.