Last post on May 13, 2013 at 5:50 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#954 of 2155 Re: CRV ac compressor out 42000 miles [sacramentoanne]
Aug 22, 2008 (9:29 am)
Follow-up to my AC repair. My local Honda dealer Mel Rapton fixed the AC and replaced the system yesterday including belts & hoses and I paid 10%, $251.54 (plus $103. to my own mechanic for dagnosis the day before). The bill says Honda pays 90% one time goodwill. They gave me 12 mo/12K mile warranty - I asked about the 36/36 I saw on the blog here - they didn't offer it. This was my only experience with a Honda Dealer and the service staff from the guy on the phone to the ladies at the cashier stand showed genuine concern and interest in my problem and were friendly and efficient. I was armed to do battle and was really worried about a $2000+ bill that didn't fit into my budget. They also detailed the exterior of the CRV for free. It's never looked cleaner. It ended a lot better than I expected and I'm glad I bothered to get on the computer to research this before I paid $2000. to my mechanic. I stopped by my mechanic's and gave him the 800-999-1009 for his other customers who have had the same problem. I wouldn't hesitate to send someone to this Honda dealer for service in the future.
#955 of 2155 Re: Honda responsibility [mulky]
Aug 22, 2008 (9:45 am)
I agree with you after scanning thru these posts from the beginning. To me that is the only explanation to denying any assistance, is they know which compressors are bad based on the VIN number/date of manufacture. If they are willing to provide assistance to compressors that simply go out, they have to know which ones are bad.
#956 of 2155 Re: Honda responsibility [madams1]
Aug 22, 2008 (10:15 am)
Add me to the list of ac compression failures. Luckly i found out about this posting before purchasing parts to fix my 02 CR-V w/ 70k miles. However, i called my local honda dealership and they say that the goodwill warranty doesn't exsist, I then called Honda of America and i recieved the same answer from them. What do I do?? Is everyone on this forum getting compensated but me? I am not getting the same service from Honda. I will call up every dealership within a 50 mile radius of here and get some answers. Thanks to all of you who contributed to this posting it is very informative. Any pointers at this point is appreciated.
Aug 22, 2008 (4:32 pm)
Follow up on my experience. I called another Honda dealership and the service rep said Honda was offering a compensation program and had me take in my car. After taking it in he said that Honda would cover all the parts ($1500) and I would have to pay for labor ($501) plus the $104 diagnostics. Almost $605 down the pipes, and before school starts too!!! I have no time to call Honda to negociate because they close weekends, and I start school Monday. The only positive experiene out of this is that the people at Honda North, Fresno were great and honest. This is my second Honda, and was looking forward to purchasing a S2000 by next year, however the expereince with the CR-V and the Honda rep at Honda America is having me look into other alternatives. One more thing I HAVE to mention is that the rep at Honda America checked my vin and said there there are no recalls issued, however after checking with Honda North, they said there was a recall on the interlock.
#958 of 2155 Re: [cmengv]
Aug 23, 2008 (2:48 pm)
however the expereince (sic) with the CR-V and the Honda rep at Honda America is having me look into other alternatives.
I hope all those who post that they are through with Honda (even when Honda paid all or most of the repair on an out of warranty vehicle) post back their experiences with the next vehicle they purchase.
Besides the fact that it will most likely be less reliable than the Honda they replaced, from what I read other manufacturers aren't so generous with their goodwill. And since they have more things that go wrong, you lose twice.
I'll be waiting to hear.
#959 of 2155 Re: My Compressor Went Out [nospammailever]
Aug 25, 2008 (6:10 am)
The seven year 100,000 mile warranty would have saved me grief and money as well.
The 7 year/100,000 mile warranty from Hyundai does not cover A/C. It covers a very limited list of components that are almost never fail.
It is great gimmik to get you to buy one, but if you read the fine print it is not even woth the paper it is printed on.
#960 of 2155 Re: Honda CRV AC [moviefaan]
Aug 25, 2008 (6:21 am)
I'm not sure what post that you are reading but I've never said anything about getting lifetime free parts and labor. I'm stating that Honda should own up to the fact that the compressors in these vehicles are faulty and stop playing the games. An AC system is not a wear and tear item like other parts of a car. It shouldn't be going out this soon on this many vehicles.
How long outside of warranty do you think Honda is liable for the defects?
How many companies are out there that provide any kind of service after warranty expires?
This is not addressed to you, but a general comment.
The coverage will depend on your proven loyalty to Honda and the approach. If someone calls in angry and starts demanding coverage, they are going to be denied coverage, because in Honda's view, giving coverage to those people will equal to admission of liability. Honda does not have to cover anything outside of warranty. Zip, Zilch, Nada.
If they do it, they do it out of good will. And they want to know that they are retaining customers, why would they pay out for this and then people still jump ship. Someone who has owned Honda products before is a proven loyal customer, rather than "one hit wonders."
Just my $0.02
#961 of 2155 still a honda lover
Aug 25, 2008 (7:36 am)
I have to admit I would be afraid to stray away from Hondas and Acuras. My CRV is the only Honda I have ever had any problems with. I have had to replace my tires 3 times by the time I had 40,000 miles on it along with having to replace the air conditioner which Honda covered. This is the first Honda that has shown wear. The fabric on the back door panels started falling off soon after I purchased the car. I had it fixed at the time but is falling off again to the point it's almost all the way off and the finish on the steering wheel is peeling off. But I still love it and no matter what I will remain a diehard Honda gal!
#962 of 2155 My CRV AC Compressor Explodes also.
Aug 25, 2008 (12:51 pm)
Wow, my 2002 Honda CRV AC Compressor exploded. Has anybody started a Class Action suit for this? I guess somebody has to lose their life before any recall? I am glad I was not injured by this incident.
#963 of 2155 Re: My CRV AC Compressor Explodes also. [homer007]
Aug 25, 2008 (1:18 pm)
Look back about 20 posts or so. Someone investigated this subject. Basically what you have to do is take it to a honda dealer and pay the diagnostic charge to let them tell you what you already know, then either you or the dealer call honda america corporate and open a case. From reading thru these posts you will get any where from zero assistance to almost total costs depending on the age and mileage of the vehicle and loyalty to Honda brand.