Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
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Honda CR-V, Heating / Cooling, SUV
#727 of 2218 Replace entire A/C system
Jun 24, 2008 (8:05 am)
I have a 2001 Honda CR-V with 135,434 miles. A few weeks ago I noticed a rumbling sound when I turned on the A/C. After taking it to the Honda dealership I learned that the entire A/C system needed to be replaced. Below is the actual text from the receipt given to me by the service representative.
CUSTOMER STATES A/C NOT COLD
CK AND ADVISE --C/S RATTLING NOISE WHEN AC RUNNING
NOISE COMING FROM COMPRESSOR/CLUTCH/COIL. BEARINGS BAD AND DEBREE HAS BEEN DISTRIBUTED IN A/C SYSTEM. WILL NEED REPLACEMENT OF ALL RUBBER LINES, CONDENSOR, DRYER, COMPLETE COMPRESSOR, EVAPORATOR AND FREON. ESTIMATED COST $2,800.00
This has been a very reliable vehicle. I was very shocked to hear that my only option was to replace the entire system or not run the A/C. I live in Georgia and it has been an extremely hot summer. Has anybody ever had this issue? Did you really have to replace the entire A/C system. Any information you can provide is greatly appreciated.
#728 of 2218 Re: air conditioner quit! [kisseypoo]
Jun 24, 2008 (12:17 pm)
I took your advice and called America Honda. The girl there said I had to go to a Honda Dealership and have a diagnostic done and that I would be responsible for the payment of that service. If the dealership does not help to my satisfaction that is when I turn to American Honda. I told her that I had gone into Edmunds car space and she said they did not recognize this sight because anyone can say anything they want. I asked for a case number and she said there was no case until there was a diagnostic done. I told her that it was my understanding that I would be given a case number. She said she could give me one but it would just be closed. I took the number. Should I call the dealership or fax a letter?
#729 of 2218 Re: air conditioner quit! [bedil]
Jun 25, 2008 (1:02 pm)
We had gone to the dealer first only because we hadn't read this site and realized we could turn to Honda America. I would follow Honda's instructions and go have the dealer diagnose the problem. Then you can go back to Honda America and request not only compensation for the repair, but also for the diagnosis.
Be sure you refresh the dealer's memory (especially the service dept.) that you're a loyal Honda buyer. Also, be sure to keep a contemporaneous diary of when you called/spoke to someone, what their name and position was, what their words/actions were as well as the bill for the diagnosis. (We had to submit bills to Honda America because the service dept. never did.) Then when you deal with Honda America you have all the dates, names and data accurate and available.
Don't give up hope. We almost had, but Honda stood behind their product. (See my earlier postings...I think they were 667, 668 and 670).
Good luck...and keep us informed of your progress.
#730 of 2218 It has been four days since I contacted Honda American......
Jun 26, 2008 (1:57 pm)
I have contacted Honda American on June the 23rd, was assigned a case #. I have called four times and always get the voice mail for the case manager. I was very disappointed. Not sure what kind responds I will get from them.......This may be my last Honda if I am not satisfied with the solution. Has anyone thought about a class action on this?
#731 of 2218 Re: Holding out hope that Honda will come thru [lynnerk]
Jun 26, 2008 (4:38 pm)
Honda did participate, but only 50%. And it was made very clear to me that it was a gift for my extreme loyalty, otherwise they wouldn't have participated at all.
Am very disappointed...sadly they wanted me to sign a form saying this was a satifactory conclusion..when I said I wasn't satisfied, they looked at me like I had grown another head and told me that this was all they would do.
So..I signed (I needed my car) and told them it was a shame because if someone had asked me 2 months ago what my next car purchase was going to be, I would have said "Honda" without hesitation. Now, that's not the case.
I have spent 1000's keeping up to date on ALL maintenance just to avoid these failures. I have a 96 Accord with 270,000 miles that has never had an AC issue and they admitted that there was an AC issue with this model. But because I have 113000 miles on it, they just wouldn't pay more than 50%.
I'm very disappointed and will have to re-think my next purchase...
#732 of 2218 Re: It has been four days since I contacted Honda American...... [ruth9]
Jun 26, 2008 (7:20 pm)
Ruth9, Hang in there a few more days. The first time we dealt w/Honda America, they didn't call back within the timeframe they initially gave us, but they did get back to us. Check out my posts #668, 670 and 679 before they do call back. The info and approach we used may be helpful to you when you finally talk to the case manager once again. Good luck! KP
#733 of 2218 Re: air conditioner quit! [kisseypoo]
Jun 26, 2008 (8:09 pm)
I called the service manager at Hardin Honda yesterday. He was very nice and told me to bring my CRV in and he would do what he could to help me out. I took the car in and I was helped by a young man who was EXTREMELY nice. He explained that the estimate would include a cost for a diagnostic check but that they would contact Honda America to see what they could do. I signed the estimate and left my car. Today the manager called and said that the whole unit wasn't broken it was something (can't remember the word) to do with the fan. He said that in his experience that this was an indication of a motor failure and that he had suggested to Honda America that they pay to replace the motor as well. They agreed and my car will be ready tomorrow. I am sure my low mileage and the fact that I have purchased 4 Hondas from this dealership helped me as well. He is also going to look into my tire problem.
Thank you for your advice. I felt like I went in with a little knowledge!
#734 of 2218 Re: High marks for Honda on my AC Compressor [robjd]
Jun 26, 2008 (11:01 pm)
I just had my air conditioner blow out on my 2002 CRV at 80,000 miles while driving in 100 degree heat. Luckily, I found this thread and opened a case# before bringing the car into the dealer. Corporate was reluctant at first, but after indicating that I was a loyal honda owner, they seemed willing to open the case, even though they indicated that there was no such thing as a good will warranty. Be polite but firm!
After mentioning the issue to the dealer, they were glad I did my homework, and awaited authorization from the honda rep. I will end up paying ~500 on the $3200 quote. Although I don't believe we should have to pay anything on this issue since it seems to be prevalent in CRVs from 2002 - 2004 - it is better than the full amount. The communication was quick and my car will be ready tomorrow. Honda was able to resolve this issue within the week, and I can't complain about that. The dealership has been extremely supportive. Hopefully my repairs will last - there's a long summer ahead, I will keep you posted.
Good luck to everyone w/AC problems!
#735 of 2218 Re: High marks for Honda on my AC Compressor [socalcrv02]
Jun 27, 2008 (11:11 am)
I have a 2002 Honda CRV and my A/C just went out for the second time. The first time was in September 2005. That time the warranty paid for the new unit. From my experience they do have to replace everything because something metal breaks and contaminates the entire system so if you just replace one or two things there are still metal flakes in the other parts of the system that can make the new parts go bad fast. Anyway I contacted Honda America and faxed them a letter and go a case number, then took the car to my dealer for a diagnostic to verify that the same thing happened this time that happened last time. Now I am awaiting a decision from the dealer and Honda America. Called them both today, got the voice mail to my rep. at Honda America and my dealer has not heard anything either. If they wont pay for my A/C then I will be driving this summer without one because I can not afford the 3800.00 the dealer quoted me for a new air conditioning system. Wish me luck!!!!
#736 of 2218 Re: High marks for Honda on my AC Compressor [jonathan8799]
Jun 27, 2008 (11:59 am)
We had a similar situation. See my posts #668, 670 and 679. We're on our 3rd a/c compressor! Also had 2 problems with rear end differential 3K miles apart. We were pleased with results from Honda America. Hang in there and be sure to tell them how much you love your Honda and what a loyal customer you are, especially if you or members of your family own other Hondas. Honda recognizes the value of "free advertising" from satisfied customers.
Good luck and keep us posted.